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What does an Information Technology Technician do?

Learn all about Information Technology Technician duties, skills and much more. Get expert advice on how to become an Information Technology Technician.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An Information Technology Technician is responsible for the installation and maintenance of computer hardware and software systems. They may also provide training and support to users of these systems.

Information Technology Technician job duties include:

  • Providing technical support for computer hardware and software
  • Installing and configuring computer systems
  • Diagnosing and resolving technical issues
  • Setting up user accounts and providing training
  • Monitoring system performance and troubleshooting issues
  • Repairing and maintaining computer equipment
  • Handling data backups and disaster recovery
  • Developing and maintaining system documentation
  • Implementing security measures to protect data
  • Carrying out regular maintenance tasks

Information Technology Technician Job Requirements

An Information Technology Technician typically needs at least an Associate's degree in computer science or a related field, although some jobs may only require a high school diploma or equivalent. Many technicians also earn professional certification, such as CompTIA A+ or Network+. Experience is also important, and most technicians have at least a few years of experience working in the IT field before they are hired for a technician position.

Information Technology Technician Skills

  • Networking
  • Computer hardware
  • Operating systems
  • Troubleshooting
  • Help Desk
  • Technical Support
  • Active Directory
  • Exchange Server
  • Windows Server
  • VMware
  • Citrix

Related: Top Information Technology Technician Skills: Definition and Examples

How to become an Information Technology Technician

In order to become an Information Technology Technician, one must first complete a post-secondary education program in computer science or a related field. Many employers also require certification from organizations such as CompTIA or Microsoft. After completing the necessary educational requirements and obtaining any required certification, an individual can then apply for jobs as an Information Technology Technician.

The duties of an Information Technology Technician can vary depending on the size and type of organization they are working for. However, some common duties include installing and configuring computer systems, troubleshooting hardware and software issues, and providing technical support to users. They may also be responsible for managing network servers and ensuring that the network is running smoothly.

Information Technology Technicians need to have strong problem-solving skills and be able to think critically in order to effectively troubleshoot issues. They must also be able to communicate clearly with both technical and non-technical staff in order to resolve problems efficiently. In addition, they need to be able to stay up-to-date on new technologies and trends in the IT industry in order to provide the best possible service to their organization.

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