What does a Utility Worker do?

Learn all about Utility Worker duties, skills and much more. Get expert advice on how to become a Utility Worker.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A utility worker is responsible for the maintenance and repair of a variety of equipment and infrastructure. They may work in a variety of settings, including power plants, water treatment facilities, and manufacturing plants. Utility workers must be able to troubleshoot problems and perform repairs quickly and efficiently.

Utility Worker job duties include:

  • Reads water meters and records consumption of water.
  • Repairs leaks in water lines.
  • Maintains and repairs sewage lines.
  • Connects new water service lines to homes and businesses.
  • Installs backflow preventers in commercial and industrial establishments.
  • Responds to customer inquiries regarding their water service.
  • Investigates complaints of low water pressure, discolored water, and other water quality issues.
  • Operates and maintains pumps and other equipment at water treatment plants.
  • Performs routine maintenance on vehicles and equipment used by the utility.

Utility Worker Job Requirements

Most utility worker jobs require a high school diploma or equivalent, although some jobs may require postsecondary education, such as an Associate's degree in engineering technology. Many utility worker positions also require certification from the American Water Works Association or a similar organization. Utility workers typically have several years of experience working in the water treatment industry.

Utility Worker Skills

  • Punctual
  • Reliable
  • Hardworking
  • Dedicated
  • Responsible
  • Team player
  • Physical fitness
  • Manual dexterity
  • Attention to detail
  • Good communication skills
  • Able to follow instructions

Related: Top Utility Worker Skills: Definition and Examples

How to become a Utility Worker

A utility worker is responsible for the maintenance and repair of a variety of utility systems. These workers install, operate, and maintain equipment that provides water, electricity, and other services to homes and businesses.

Utility workers must be able to read and follow instructions, as well as perform basic math calculations. They must also be physically fit enough to lift and carry heavy objects, climb ladders, and work in cramped spaces.

Most utility workers complete on-the-job training programs that last several months. Some workers may need to complete an apprenticeship before they can become a journeyman utility worker.

Related: Utility Worker Resume Example

Related: Utility Worker Interview Questions (With Example Answers)