What does a Unit Clerk do?

Learn all about Unit Clerk duties, skills and much more. Get expert advice on how to become a Unit Clerk.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A unit clerk is responsible for a variety of clerical duties on a hospital unit. They may answer phones, take messages, and schedule appointments. They also keep track of patient records and charting.

Unit Clerk job duties include:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet patients and visitors, handle their inquiries, and direct them to the correct destination.
  • Schedule appointments and maintain and update appointment calendars.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, or presentation software.
  • Operate office equipment such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Receive, sort, and route mail, messages, or courier deliveries and answer or forward email messages.
  • Maintain files of patient records, medical reports, correspondence, and other documents.
  • Compile data and prepare reports related to patient admissions, transfers, discharges, or deaths.
  • Enter patient information into computers for use in maintaining up-to-date patient records.

Unit Clerk Job Requirements

There are no formal education requirements for becoming a unit clerk, although most employers prefer to hire candidates who have at least a high school diploma or equivalent. Many community colleges and technical schools offer certification programs specifically for unit clerks, which can be helpful in landing a job. Some employers may require unit clerks to have prior experience working in a medical office or hospital setting. In addition to clerical skills, unit clerks must be able to effectively communicate with patients, families, and other members of the healthcare team. They must also be able to handle confidential information with discretion.

Unit Clerk Skills

  • Strong written and verbal communication skills
  • Active listening skills
  • Ability to multitask and prioritize
  • Organizational skills
  • Time management skills
  • Computer skills
  • Data entry skills
  • Filing and record-keeping skills
  • Customer service skills
  • Interpersonal skills
  • Teamwork skills

Related: Top Unit Clerk Skills: Definition and Examples

How to become a Unit Clerk

A Unit Clerk is a medical office professional who provides clerical support to a healthcare team. They are responsible for maintaining medical records, scheduling appointments, and handling billing and insurance paperwork. Unit Clerks must be detail-oriented and organized, with excellent customer service skills.

To become a Unit Clerk, you will need to complete a medical office training program. Many community colleges offer these programs, which typically last one year. During your training, you will learn about medical terminology, office procedures, and computer applications. You will also have the opportunity to shadow a Unit Clerk in a real healthcare setting.

Once you have completed your training, you can start applying for Unit Clerk positions at hospitals, clinics, and doctor’s offices. Many employers prefer to hire candidates with experience, so be sure to highlight any relevant internships or volunteer work on your resume. With the right training and experience, you can begin a rewarding career as a Unit Clerk!

Related: Unit Clerk Resume Example

Related: Unit Clerk Interview Questions (With Example Answers)