What does a Technical Services Manager do?

Learn all about Technical Services Manager duties, skills and much more. Get expert advice on how to become a Technical Services Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A technical services manager is responsible for the smooth operation of an organization's technical services department. They plan, direct, and coordinate the activities of the department to ensure that all projects are completed on time and within budget. The technical services manager may also be responsible for training and supervising staff, as well as developing and implementing policies and procedures.

Technical Services Manager job duties include:

  • Manage the technical services team and provide leadership and direction
  • Develop and implement technical service plans and strategies
  • Oversee the installation, configuration, maintenance, and troubleshooting of systems and equipment
  • Ensure that all technical service activities are carried out in accordance with company policies and procedures
  • Monitor technical service performance indicators and take corrective action where necessary
  • Keep abreast of latest technology developments and trends and make recommendations on how to improve technical service delivery
  • Liaise with other departments within the company to ensure smooth operation of technical services
  • Prepare reports on technical service activities for senior management review
  • Budget for and manage expenditure on technical services

Technical Services Manager Job Requirements

A Technical Services Manager typically needs a minimum of a bachelor's degree in engineering, computer science, or a related field. Many employers also require certification, such as the Certified Information Systems Manager (CISM) or Certified Information Security Manager (CISM) from the Information Systems Security Certification Consortium (ISC)2. In addition, employers often prefer candidates who have several years of experience working in technical support or a related field.

Technical Services Manager Skills

  • Analytical skills
  • Problemsolving skills
  • Technical skills
  • Leadership skills
  • Management skills
  • Organizational skills
  • Communication skills
  • Interpersonal skills
  • Writing skills
  • Computer skills
  • Research skills

Related: Top Technical Services Manager Skills: Definition and Examples

How to become a Technical Services Manager

A technical services manager is responsible for the planning, coordination and execution of all technical services for an organization. They work closely with other managers to ensure that all technical needs are met in a timely and efficient manner. Technical services managers must have strong leadership and communication skills in order to be successful.

The first step to becoming a technical services manager is to obtain a bachelor’s degree in engineering, computer science or a related field. Many organizations also require candidates to have a master’s degree or higher. Once you have completed your education, it is important to gain experience in the field by working as a technical support specialist or another related position. This will give you the opportunity to learn about the various aspects of technical service management and gain the necessary skills.

Once you have the required education and experience, you can apply for positions as a technical services manager. When applying for these positions, it is important to highlight your leadership and communication skills, as well as your knowledge of engineering and computer science. Candidates who are able to effectively manage teams and projects will be more likely to be successful in this role.

Related: Technical Services Manager Resume Example

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