What does a Store Assistant do?

Learn all about Store Assistant duties, skills and much more. Get expert advice on how to become a Store Assistant.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A store assistant helps customers find the products they need and processes payments. They may also help stock shelves and set up displays.

Store Assistant job duties include:

  • Greet customers and provide them with assistance as needed
  • Answer customers’ questions about products, prices, availability, product uses, and returns
  • Help customers find the products they are looking for
  • Stock shelves and displays with fresh merchandise
  • Receive and unpack shipments of new merchandise
  • Organize stock room and keep it clean and tidy
  • Keep track of inventory levels and report low stock to supervisor
  • Process customer returns and exchanges
  • Assist with opening and closing the store
  • Perform basic cleaning tasks to maintain store appearance

Store Assistant Job Requirements

There are no formal education requirements for a Store Assistant, although some employers may prefer candidates with a high school diploma or equivalent. Certification is not typically required, but Store Assistants may benefit from completing a short certification program in retail sales or customer service. Prior experience working in a retail store is often required or preferred. Store Assistants must be able to stand for long periods of time and lift heavy boxes, so they must be physically fit. They must also have excellent customer service skills and be able to handle customer complaints in a professional manner.

Store Assistant Skills

  • Punctual
  • Communication
  • Organization
  • Customer service
  • Problem solving
  • Flexibility
  • Teamwork
  • Attention to detail
  • Multi-tasking
  • Stress management
  • Patience

Related: Top Store Assistant Skills: Definition and Examples

How to become a Store Assistant

Working as a store assistant is a great way to get your foot in the door of the retail industry. Store assistants are responsible for providing excellent customer service, stocking shelves, and keeping the store organized and clean. If you are interested in becoming a store assistant, here are a few tips to help you get started.

1. Get experience. Many retail employers will prefer candidates who have some previous experience working in a retail environment. If you don’t have any direct experience, try to find a job that involves working with the public or providing customer service. This will help you develop the skills you need to be successful as a store assistant.

2. Be willing to learn. A good store assistant is always learning and growing in their role. Be open to learning new things and taking on additional responsibilities as needed. This will show your employer that you are committed to being the best store assistant possible.

3. Be organized and detail-oriented. As a store assistant, it will be your responsibility to keep the store organized and running smoothly. This means paying attention to details and being able to stay organized even when things are busy.

4. Have a positive attitude. Store assistants need to be friendly and helpful at all times, even when dealing with difficult customers. Maintaining a positive attitude will help you succeed in this role.

5. Be reliable and punctual. Store assistants must be reliable and punctual in order to keep the store running smoothly. This means showing up for your shifts on time and being ready to work hard every day.

If you have the right skills and attitude, becoming a store assistant can be a great way to start your career in retail!

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