What does a Shift Manager do?

Learn all about Shift Manager duties, skills and much more. Get expert advice on how to become a Shift Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A shift manager is responsible for the day-to-day operations of a business. They oversee the employees and make sure that they are productive. They also handle customer service and resolve any issues that may arise.

Shift Manager job duties include:

  • Organizing and supervising the work of employees
  • Assigning tasks and checking work for accuracy
  • Providing training and development opportunities for employees
  • Monitoring employee performance and providing feedback
  • Addressing employee concerns and resolving problems
  • Planning and coordinating work schedules
  • Monitoring inventory levels and ordering supplies as needed
  • Monitoring budget and ensuring financial goals are met
  • Ensuring compliance with company policies and safety regulations

Shift Manager Job Requirements

A shift manager is a salaried employee who oversees the workers during a shift. He or she is responsible for ensuring that the shift runs smoothly and that all workers are productive. A shift manager may be required to have a high school diploma or equivalent, although some jobs may require a bachelor's degree. Certification is not typically required, but experience in management or a related field is often necessary.

Shift Manager Skills

  • Time management
  • Communication
  • Organizational
  • Interpersonal
  • Conflict management
  • Motivational
  • Leadership
  • Problem solving
  • Delegation
  • Team building
  • Training

Related: Top Shift Manager Skills: Definition and Examples

How to become a Shift Manager

There are many different types of shift managers, but the most common is the retail shift manager. Retail shift managers are responsible for the overall operation of a retail store during their shift. This includes supervising employees, handling customer complaints, and ensuring that the store is clean and organized.

To become a retail shift manager, you will first need to have several years of experience working in retail. It is also helpful to have experience managing other employees. You will need to be able to effectively communicate with both employees and customers. Additionally, you must be able to handle customer complaints in a professional manner.

Once you have the necessary experience, you can apply for a position as a retail shift manager. Many times, these positions are filled by promotion from within the company. However, there are also times when they are open to external candidates. To increase your chances of being hired, be sure to highlight your experience and skills on your resume and cover letter.

If you are hired as a retail shift manager, you will be responsible for the overall operation of the store during your shift. This includes supervising employees, handling customer complaints, and ensuring that the store is clean and organized. You will also need to train new employees and help with scheduling. Additionally, you may be responsible for opening and closing the store.

Related: Shift Manager Resume Example

Related: Shift Manager Interview Questions (With Example Answers)