What does a Service Worker do?
Published 3 min read
A service worker is a type of web worker. Service workers are JavaScript files that run in the background, separate from a web page, allowing them to control the page/site they are associated with, intercepting and modifying navigation and resource requests, and caching resources.
Service Worker job duties include:
- Providing customer service to clients
- Answering phone calls and responding to emails
- Handling customer inquiries and complaints
- Processing customer orders
- Scheduling appointments
- Coordinating with other departments to ensure smooth operation
- Maintaining records of customer interactions
- Generating reports as needed
- Training new service workers
Service Worker Job Requirements
There are no formal education requirements for becoming a Service Worker, although most have at least a high school diploma or equivalent. Some Service Workers may choose to pursue postsecondary education, such as an Associate's degree in human services, which can lead to higher-paying positions. Certification is not required to become a Service Worker, but some may choose to pursue voluntary certification through organizations such as the National Association of Social Workers (NASW) or the National Organization for Human Services (NOHS). Most Service Workers have at least some prior experience working with the population they serve, whether through paid work, internships, or volunteer experiences.
Service Worker Skills
- Communication
- Time management
- Organization
- Prioritization
- Adaptability
- Stress management
- Customer service
- Active listening
- Problem solving
- Conflict resolution
- Teamwork
Related: Top Service Worker Skills: Definition and Examples
How to become a Service Worker
A service worker is a type of employee who provides customer service and support for a company. Service workers typically work in an office or retail setting, but they may also be employed in other industries such as healthcare, hospitality, and education. To become a service worker, you will need to have strong communication and customer service skills. You should be able to remain calm under pressure and handle difficult customer inquiries or complaints. Additionally, it is helpful to be proficient in using computers and other office equipment. Many employers provide on-the-job training for service workers, so you may not need any prior experience to get started in this career.
Related: Service Worker Resume Example
Related: Service Worker Interview Questions (With Example Answers)