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What does a Service Director do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Service Director is responsible for the overall operation and management of a service organization. They develop and implement policies and procedures, oversee the budget, and ensure that the organization meets its goals and objectives. They also work closely with other departments within the organization to ensure that all services are coordinated and delivered effectively.

Service Director job duties include:

  • Direct and coordinate the activities of the service department
  • Plan and implement service goals and objectives
  • Monitor service metrics and KPIs
  • Oversee service staff training and development
  • Ensure adherence to company service standards
  • Handle customer complaints and escalations
  • Monitor service team performance and productivity
  • Conduct regular service audits
  • Prepare service reports for senior management

Service Director Job Requirements

Service Directors are responsible for the overall operation of a service organization. They plan, direct, and coordinate the delivery of services to clients. Service Directors typically have a bachelor's degree in business administration or a related field. They may also have certification from a professional organization, such as the National Association of Social Workers or the American Counseling Association. In addition, Service Directors should have several years of experience working in a social service organization.

Service Director Skills

  • Strategic Thinking
  • Leadership
  • Business Acumen
  • Communication
  • Relationship Management
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Planning and Execution
  • Change Management
  • Customer Service

Related: Top Service Director Skills: Definition and Examples

How to become a Service Director

The first step to becoming a Service Director is to identify the specific industry in which you would like to work. Once you have determined the industry, research companies within that industry and find one that you would like to work for. The next step is to submit your resume and cover letter to the company. If you are selected for an interview, be sure to prepare for it by researching the company and practicing your interviewing skills. If you are offered the position of Service Director, be sure to negotiate a salary and benefits package that is fair and competitive.

Related: Service Director Resume Example

Related: Service Director Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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