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What does a Service Consultant do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A service consultant is a professional who provides advice and assistance to businesses and individuals in the areas of customer service, human resources, and marketing. They help organizations to improve their operations and to develop strategies for dealing with customers, employees, and the public.

Service Consultant job duties include:

  • Act as a liaison between customers and the company
  • Provide accurate information about products and services
  • Resolve customer complaints in a timely and professional manner
  • Assist customers with product selection
  • Follow up with customers after purchase or service
  • Upsell products and services when appropriate
  • Schedule appointments for customers
  • Train new employees on company products and services
  • Stay up-to-date on changes to products and services

Service Consultant Job Requirements

Service Consultants are responsible for providing support to customers through phone, email, and chat. They must be able to troubleshoot technical issues and have strong customer service skills. A high school diploma or equivalent is required, and some college coursework in computer science is preferred. Service Consultants must be able to obtain a secret-level security clearance.

Service Consultant Skills

  • Communication
  • Active Listening
  • Customer Service
  • Empathy
  • Conflict Resolution
  • Time Management
  • Organizational Skills
  • Patience
  • Problem-Solving
  • Adaptability
  • Stress Management

Related: Top Service Consultant Skills: Definition and Examples

How to become a Service Consultant

A Service Consultant is a professional who provides advice and support to businesses and organizations. They help their clients to improve their service delivery, operations, and management. In order to become a Service Consultant, one must have experience working in the customer service or service delivery field. They must also be able to demonstrate strong problem-solving skills and have a keen eye for detail. Furthermore, they should be excellent communicators and have the ability to build rapport with clients quickly.

Related: Service Consultant Resume Example

Related: Service Consultant Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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