What does a Retail Worker do?

Learn all about Retail Worker duties, skills and much more. Get expert advice on how to become a Retail Worker.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A retail worker is responsible for providing customer service, stocking shelves, and performing other duties as needed in a retail setting.

Retail Worker job duties include:

  • Greeting and assisting customers
  • Answering questions about products and services
  • Recommending merchandise based on customer needs
  • Processing sales and returns
  • Maintaining store appearance and organization
  • Monitoring inventory levels
  • Restocking shelves as needed
  • Price checking merchandise
  • Bagging or wrapping purchases

Retail Worker Job Requirements

There are no formal education requirements for retail workers, although some employers may prefer applicants with a high school diploma or equivalent. Some on-the-job training may be provided, but it is not typically required. There are no specific certification or experience requirements for retail workers, although prior experience in customer service or sales may be helpful.

Retail Worker Skills

  • Customer service
  • Communication
  • Organization
  • Planning
  • Flexibility
  • Problem solving
  • Delegation
  • Leadership
  • Time management
  • Teamwork
  • Decision making

Related: Top Retail Worker Skills: Definition and Examples

How to become a Retail Worker

There are many reasons why someone might want to become a retail worker. Maybe they need a job to support themselves or their family, or maybe they just enjoy working with people and helping them find the products they need. Whatever the reason, becoming a retail worker can be a rewarding experience.

The first step to becoming a retail worker is to find a job that interests you. There are all sorts of different retail jobs out there, so it shouldn’t be too difficult to find one that fits your skills and interests. Once you’ve found a job you’re interested in, the next step is to apply for it. This usually involves filling out an application and going through an interview process.

Once you’ve been hired, the next step is to start training. This will vary depending on the job you’ve been hired for, but it generally includes learning about the products you’ll be selling and how to best help customers find what they need. After you’ve completed your training, you’ll be ready to start working!

Working in retail can be challenging at times, but it can also be very rewarding. You’ll get to meet lots of different people and help them find the products they need. And, at the end of the day, you’ll know that you’ve made a difference in someone’s life – even if it was just helping them find the perfect shirt for their special occasion.

Related: Retail Worker Resume Example

Related: Retail Worker Interview Questions (With Example Answers)