What does a Retail Supervisor do?

Learn all about Retail Supervisor duties, skills and much more. Get expert advice on how to become a Retail Supervisor.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A retail supervisor is responsible for managing the day-to-day operations of a retail store. They oversee store employees, ensure that the store is running smoothly and efficiently, and handle customer complaints. In some cases, they may also be responsible for ordering merchandise and stocking shelves.

Retail Supervisor job duties include:

  • Hiring, training, and supervising sales staff
  • Planning and coordinating sales staff schedules
  • Setting sales targets and goals
  • Analyzing sales data and reports
  • Developing and implementing marketing plans
  • Creating in-store displays and promotions
  • Monitoring inventory levels and ordering merchandise as needed
  • Handling customer complaints and concerns
  • Resolving conflicts among employees
  • Ensuring adherence to company policies and procedures

Retail Supervisor Job Requirements

Most retail supervisors have at least a high school diploma, although some jobs may require postsecondary education, and many employers prefer applicants with experience working in retail. Many retail supervisors complete on-the-job training, which can last several weeks to several months. Some jobs may require certification, such as a Certified Retail Supervisor (CRS) credential.

Retail Supervisor Skills

  • Leadership
  • Communication
  • Organizational
  • Customer service
  • Problem solving
  • Decision making
  • Flexibility
  • Stress management
  • Time management
  • Training
  • Coaching
  • Teamwork

Related: Top Retail Supervisor Skills: Definition and Examples

How to become a Retail Supervisor

There are a few key steps that anyone interested in becoming a retail supervisor should follow. First, it is important to get experience working in retail. This will give you a good understanding of the day-to-day operations of a retail store and will also help you develop important customer service skills. Once you have some experience under your belt, the next step is to start studying for management exams. These exams will test your knowledge of retail operations and management principles. Once you have passed these exams, you will be eligible for supervisory positions at most retail stores. The last step is to simply apply for open supervisor positions and hope that you get hired!

Working in retail can be challenging but also rewarding. Those who are interested in becoming a retail supervisor should have a passion for customer service and be able to work well under pressure. If you have these qualities and are willing to put in the hard work, then a career in retail management could be perfect for you!

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