What does a Quality Assurance Supervisor do?

Learn all about Quality Assurance Supervisor duties, skills and much more. Get expert advice on how to become a Quality Assurance Supervisor.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A quality assurance supervisor is responsible for ensuring that products meet quality standards. They may develop and implement quality control procedures, inspect products, and test products to ensure they meet specifications. Quality assurance supervisors may also train other employees in quality control procedures.

Quality Assurance Supervisor job duties include:

  • Planning, directing, and coordinating quality assurance activities
  • Interpreting and implementing quality assurance standards
  • Evaluating adequacy of quality assurance standards
  • Developing quality assurance policies and procedures
  • Coordinating quality assurance activities with production processes
  • Studying product defects and recommending improvements to eliminate them
  • Training employees in quality control procedures
  • Performing audits of suppliers
  • Investigating customer complaints and non-conformance issues
  • Identifying root causes of problems and recommending corrective actions

Quality Assurance Supervisor Job Requirements

The job requirements for a Quality Assurance Supervisor vary depending on the company. However, most companies require a minimum of a bachelor's degree in a relevant field and several years of experience working in quality assurance. In addition, many companies require certification from the American Society for Quality (ASQ) or a similar organization.

Quality Assurance Supervisor Skills

  • Quality Control
  • Quality Assurance
  • Testing
  • Process Improvement
  • Documentation
  • Project Management
  • Risk Management
  • Change Management
  • Communication
  • Leadership
  • Training

Related: Top Quality Assurance Supervisor Skills: Definition and Examples

How to become a Quality Assurance Supervisor

There are many ways to become a Quality Assurance Supervisor. Some people may have a degree in quality assurance or a related field, while others may have years of experience working in quality assurance. No matter what your background is, there are a few things you can do to increase your chances of becoming a Quality Assurance Supervisor.

First, it is important to gain experience in quality assurance. This can be done by working in a quality assurance role at a company, or by volunteering for organizations that focus on quality assurance. By gaining experience, you will learn about the various aspects of quality assurance and how to effectively manage them.

Second, it is helpful to take courses or earn a degree in quality assurance or a related field. This will give you the technical knowledge necessary to excel in this role. In addition, employers often prefer candidates who have formal training in quality assurance.

Third, it is important to develop strong communication and interpersonal skills. As a Quality Assurance Supervisor, you will need to interact with employees at all levels of the organization. Strong communication skills will allow you to effectively convey information and instructions to your team.

Fourth, it is helpful to be detail-oriented and organized. Quality assurance requires close attention to detail in order to identify issues and ensure that products meet customer expectations. Being well-organized will help you keep track of all the details involved in quality assurance.

Finally, it is important to be able to work well under pressure. Quality assurance can be challenging, and at times you may need to work quickly to meet deadlines. Being able to stay calm and focused under pressure will help you succeed in this role.

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