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What does a QA Supervisor do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A QA supervisor is responsible for overseeing the quality assurance process in a company. This includes ensuring that products meet standards and that customer complaints are addressed. The QA supervisor may also be responsible for training new employees on quality control procedures.

QA Supervisor job duties include:

  • Overseeing quality assurance staff and operations
  • Creating and implementing quality assurance policies and procedures
  • Planning and conducting quality audits
  • Investigating customer complaints and non-conformance issues
  • Analyzing data to identify trends and root causes of quality problems
  • Working with other departments to resolve quality issues
  • Training staff on quality assurance procedures
  • Monitoring compliance with internal and external quality standards
  • Preparing reports on quality performance for senior management

QA Supervisor Job Requirements

A QA Supervisor typically needs a minimum of a Bachelor's degree in quality assurance or a related field, as well as experience leading a team of quality assurance specialists. Some companies may also require certification, such as the Certified Quality Auditor (CQA) designation from the American Society for Quality (ASQ).

QA Supervisor Skills

  • Communication
  • Leadership
  • Problem Solving
  • Organizational
  • Time Management
  • Analytical
  • Critical Thinking
  • Detail Oriented
  • Interpersonal
  • Teamwork
  • Stress Management

Related: Top QA Supervisor Skills: Definition and Examples

How to become a QA Supervisor

There is no one-size-fits-all answer to becoming a QA Supervisor, but there are some key steps that will help you on your way. Firstly, it is important to have experience working in quality assurance (QA) in some capacity. This will give you the necessary foundation of knowledge to be able to lead a team effectively. Secondly, it is helpful to develop strong communication and interpersonal skills, as you will need to be able to manage and motivate a team of people. Finally, it is also beneficial to be well-organized and detail-oriented, as this will enable you to keep track of all the moving parts of a QA operation and ensure that everything is running smoothly.

If you can tick off these boxes, then you are well on your way to becoming a QA Supervisor. From there, it is simply a matter of continuing to develop your skillset and gaining more experience in the field. With hard work and dedication, you will eventually reach the top of the QA ladder.

Related: QA Supervisor Resume Example

Related: QA Supervisor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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