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What does a QA Manager do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A QA Manager is responsible for ensuring the quality of products or services produced by their company. This may involve developing and implementing quality control procedures, conducting audits, and investigating customer complaints. QA Managers may also be responsible for training and supervising quality assurance staff.

QA Manager job duties include:

  • Develop and maintain quality assurance policies and procedures
  • Oversee the development and implementation of quality assurance standards
  • Evaluate compliance with quality assurance standards
  • Conduct audits to assess compliance with quality assurance standards
  • Investigate customer complaints and take corrective action
  • Develop and implement quality improvement programs
  • Monitor trends in quality data to identify potential areas for improvement
  • Prepare reports on quality assurance activities and results
  • Recommend changes to improve the effectiveness of quality assurance programs

QA Manager Job Requirements

A QA Manager typically needs a Bachelor's degree in computer science, engineering, or a related field. They also need experience leading and managing a team of quality assurance analysts. Certification is not required, but it may be helpful.

QA Manager Skills

  • Communication
  • Leadership
  • Problem Solving
  • Organizational
  • Time Management
  • Analytical
  • Critical Thinking
  • Detail Oriented
  • Interpersonal
  • Presentation
  • Research

Related: Top QA Manager Skills: Definition and Examples

How to become a QA Manager

There is no one-size-fits-all answer to becoming a QA Manager, as the role requires both technical and managerial skills. However, there are some key steps that can help you on your way to becoming a successful QA Manager.

Firstly, it is important to have strong technical skills and knowledge in Quality Assurance. This will allow you to effectively manage and oversee QA processes and procedures. Secondly, you must be able to effectively communicate with different teams and stakeholders, as well as understand their needs and requirements.

Thirdly, it is essential to be able to plan and organise workflows efficiently, in order to meet deadlines and deliverables. Lastly, you should continuously strive to improve processes and procedures, in order to ensure quality products and services.

If you possess these skills and qualities, then you have the potential to become a successful QA Manager.

Related: QA Manager Resume Example

Related: QA Manager Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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