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What does a Passenger Service Agent do?

Learn all about Passenger Service Agent duties, skills and much more. Get expert advice on how to become a Passenger Service Agent.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 2 min read

A passenger service agent is responsible for providing customer service to passengers. This may include checking in passengers, assisting with baggage, and answering questions about flights.

Passenger Service Agent job duties include:

  • Greeting passengers as they arrive
  • Checking tickets
  • Assisting passengers with boarding procedures
  • Helping passengers with any questions or concerns
  • Handling luggage
  • Providing information about the destination
  • Making announcements
  • Dealing with customer complaints
  • Helping to maintain safety and security
  • Following all company policies and procedures

Passenger Service Agent Job Requirements

There are not many job requirements for a Passenger Service Agent. Most airlines only require a high school diploma or equivalent, although some may prefer candidates with customer service experience. Many airlines offer on-the-job training, so no certification is necessary.

Passenger Service Agent Skills

  • Communication
  • Interpersonal skills
  • Patience
  • Problem-solving
  • Organizational skills
  • Time management
  • Customer service
  • Attention to detail
  • Stress management
  • Flexibility
  • Teamwork

Related: Top Passenger Service Agent Skills: Definition and Examples

How to become a Passenger Service Agent

In order to become a Passenger Service Agent, there are a few things that you will need to do. First, you will need to obtain a high school diploma or equivalent. Next, you will need to complete a training program that is offered by an airline. After you have completed the training program, you will then need to take and pass a written exam. Once you have passed the written exam, you will be able to apply for a position as a Passenger Service Agent.

Related: Passenger Service Agent Resume Example

Related: Passenger Service Agent Interview Questions (With Example Answers)