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What does an Airline Customer Service Agent do?

Learn all about Airline Customer Service Agent duties, skills and much more. Get expert advice on how to become an Airline Customer Service Agent.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An Airline Customer Service Agent is responsible for providing excellent customer service to airline passengers. They may be responsible for check-in, baggage handling, and answering questions about the flight.

Airline Customer Service Agent job duties include:

  • Greet customers and check tickets
  • Answer questions and resolve customer complaints
  • Make seat assignments
  • Accept baggage
  • Weigh and tag baggage
  • Load baggage onto planes
  • Keep track of customer luggage
  • Re-book customers on oversold flights
  • Handle ticket refunds and exchanges

Airline Customer Service Agent Job Requirements

There are not many formal job requirements for an airline customer service agent. Many airlines only require a high school diploma, although some may prefer or require postsecondary education. Many airlines also require customer service agents to have a valid passport and the ability to pass a background check. Some airlines may require customer service agents to have previous customer service experience, but it is not always necessary.

Airline Customer Service Agent Skills

  • Patience
  • Empathy
  • Communication
  • Listening
  • Problem-solving
  • Multi-tasking
  • Stress management
  • Flexibility
  • Customer service orientation
  • Attention to detail
  • Organizational skills

Related: Top Airline Customer Service Agent Skills: Definition and Examples

How to become an Airline Customer Service Agent

The best way to become an airline customer service agent is to have a passion for customer service and a willingness to learn. There are many different aspects of the job, from handling customer complaints to making sure that everyone is comfortable on their flight. It can be a demanding job, but it is also very rewarding.

There are a few things that you will need to do in order to become an airline customer service agent. Firstly, you will need to have a high school diploma or equivalent. Secondly, you will need to complete a training program that is specific to the airline industry. This program will teach you everything you need to know about the job, from dealing with customers to handling baggage. Once you have completed your training, you will be ready to start working as an airline customer service agent.

Related: Airline Customer Service Agent Resume Example

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