What does a Medical Clerk do?

Learn all about Medical Clerk duties, skills and much more. Get expert advice on how to become a Medical Clerk.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A medical clerk is responsible for maintaining and organizing medical records, as well as performing other administrative tasks in a healthcare setting. They may also be responsible for scheduling appointments and assisting with insurance paperwork.

Medical Clerk job duties include:

  • Answer phone calls and direct them to the appropriate staff member
  • Schedule appointments
  • Check patients in and out
  • Update patient medical records
  • Handle billing and insurance paperwork
  • Prepare exam rooms for patients
  • Stock exam rooms with supplies
  • Assist the doctor or nurse with treatments and procedures
  • Answer patient questions

Medical Clerk Job Requirements

Education: A medical clerk typically needs at least a high school diploma, although some employers may prefer candidates with some college coursework or a postsecondary certificate.

Certification: Although not required, voluntary certification may be beneficial for medical clerks. The Certified Medical Administrative Assistant (CMAA) credential is available through the National Healthcare Association.

Experience: Many medical clerks have prior experience working in a medical office or healthcare setting. This experience can be helpful in understanding the duties and responsibilities of the role.

Medical Clerk Skills

  • Filing
  • Scheduling
  • Answering phones
  • Greeting patients
  • Checking insurance
  • Entering patient information
  • Updating records
  • Collecting co-pays
  • Scanning documents
  • Faxing
  • Pulling charts
  • Sending messages

Related: Top Medical Clerk Skills: Definition and Examples

How to become a Medical Clerk

A medical clerk is a person who provides administrative support to medical staff in a hospital or other healthcare facility. They are responsible for maintaining medical records, scheduling appointments, and handling insurance paperwork. Medical clerks need to be detail-oriented and organized, with good customer service skills.

To become a medical clerk, you will need to have a high school diploma or equivalent. Some employers may prefer candidates who have some experience working in a medical office or hospital setting. You will also need to be proficient in using computers and various software programs. Medical clerks typically receive on-the-job training from more experienced staff members. With experience, you may be able to advance to a position such as medical office manager or hospital administrator.

Related: Medical Clerk Resume Example

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