What does a Loss Prevention Associate do?
Published 3 min read
A loss prevention associate is responsible for deterring and investigating theft and fraud in a retail setting. They work to create a safe and secure environment for customers and employees. Loss prevention associates may work undercover to identify potential threats, monitor security cameras, or patrol the premises. They may also interview witnesses, write reports, and testify in court.
Loss Prevention Associate job duties include:
- Monitor store surveillance equipment
- Greet customers and provide customer service
- Observe customer and employee activity in the store and identify potential theft
- Confront suspected shoplifters and detain them until law enforcement arrives
- Prepare reports detailing incidents of theft
- Conduct investigations into employee theft
- Train new employees in loss prevention procedures
- Develop and implement store security policies and procedures
- Work with store management to reduce shrinkage
Loss Prevention Associate Job Requirements
Most loss prevention associates have at least a high school diploma, although some jobs may require postsecondary education, and many employers prefer to hire candidates with previous experience in customer service or the retail industry. Many loss prevention associates complete a certification program through a professional organization, such as the Loss Prevention Foundation.
Loss Prevention Associate Skills
- Observation
- Listening
- Communication
- Reporting
- Analytical skills
- Flexibility
- Interpersonal skills
- Problem solving
- Patience
- Detail oriented
- Proactive
Related: Top Loss Prevention Associate Skills: Definition and Examples
How to become a Loss Prevention Associate
Most loss prevention associates have at least a high school diploma, although some jobs may require postsecondary education, and most have previous experience working in customer service or security. To become a loss prevention associate, you will need to complete a training program that covers topics such as loss prevention techniques, emergency procedures, and customer service. After completing your training, you will be able to apply for jobs with retailers, malls, and other businesses.
Related: Loss Prevention Associate Resume Example
Related: Loss Prevention Associate Interview Questions (With Example Answers)