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What does a Knowledge Analyst do?

Learn all about Knowledge Analyst duties, skills and much more. Get expert advice on how to become a Knowledge Analyst.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A knowledge analyst is responsible for analyzing and documenting an organization's business processes and information. They work with business stakeholders to understand their needs and requirements, and then use that knowledge to design and implement solutions that improve efficiency and effectiveness. In addition to their analytical skills, knowledge analysts must be able to effectively communicate with both technical and non-technical staff.

Knowledge Analyst job duties include:

  • Research and analyze data to support business decisions
  • Develop and maintain databases of internal and external knowledge
  • Identify trends and recommend solutions to improve efficiency
  • Assist in the development of training materials and documentation
  • Support the implementation of new technologies and systems
  • Conduct user studies and surveys to collect feedback
  • Analyze user behavior to identify areas for improvement
  • Prepare reports and presentations on findings
  • Stay up-to-date on industry trends and best practices

Knowledge Analyst Job Requirements

A knowledge analyst is responsible for analyzing and documenting an organization's business processes and information requirements. They work with stakeholders to understand the business goals and objectives, and then identify and document the knowledge required to support those goals. Knowledge analysts typically have a bachelor's degree in business administration or a related field. Some organizations may also require certification in business analysis or a related field. Knowledge analysts must have strong analytical and problem-solving skills, as well as experience working with business stakeholders to understand their needs.

Knowledge Analyst Skills

  • Analytical skills
  • Attention to detail
  • Communication skills
  • Creativity
  • Critical thinking
  • Data analysis
  • Problem-solving skills
  • Research skills
  • Writing skills
  • SQL
  • R

Related: Top Knowledge Analyst Skills: Definition and Examples

How to become a Knowledge Analyst

A knowledge analyst is a professional who helps organizations to make better decisions by analyzing and understanding data. There are many different ways to become a knowledge analyst, but most professionals in this field have a background in computer science, mathematics, or statistics.

If you want to become a knowledge analyst, the first step is to get a degree in one of the aforementioned disciplines. Once you have your degree, you should look for internships or entry-level jobs at consulting firms or other organizations that use data to make decisions. These experiences will give you the chance to learn how to analyze data and understand the business context in which it is used.

After gaining some experience, you can start to specialize in a particular area of knowledge analysis. For example, you might focus on financial data or marketing data. Alternatively, you could become an expert in using specific software tools for data analysis.

As you gain more experience and expertise, you can move into senior roles such as lead knowledge analyst or chief knowledge officer. In these positions, you will be responsible for managing a team of analysts and overseeing all aspects of the organization’s decision-making process.

Related: Knowledge Analyst Resume Example

Related: Knowledge Analyst Interview Questions (With Example Answers)