What does a Hospitality Manager do?

Learn all about Hospitality Manager duties, skills and much more. Get expert advice on how to become a Hospitality Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A hospitality manager is responsible for the overall operation of a hospitality property, such as a hotel, resort, or restaurant. They oversee the day-to-day operations of the property and ensure that guests have a positive experience. Hospitality managers typically have a degree in hospitality management or a related field.

Hospitality Manager job duties include:

  • Plan, direct, or coordinate the operations of public or private sector organizations.
  • Develop strategies to improve customer service, drive revenue growth, and increase operational efficiency.
  • Analyze financial data to develop actionable insights and recommendations.
  • Oversee the development and implementation of marketing plans to promote products or services.
  • Manage human resources functions, including recruitment, training, and performance management.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements.
  • Prepare budgets and track expenses to ensure efficient use of resources.
  • Monitor trends in the hospitality industry to identify opportunities or threats to the business.
  • Stay abreast of new technologies and developments to enhance guest experience and drive operational efficiency.

Hospitality Manager Job Requirements

A Hospitality Manager typically has a degree in hospitality management or a related field. Many positions also require certification from the American Hotel & Lodging Educational Institute (AHLEI). Experience in the hospitality industry is also required, and some employers prefer candidates with supervisory experience.

Hospitality Manager Skills

  • Communication
  • Customer service
  • Organizational
  • Time management
  • Leadership
  • Teamwork
  • Problem solving
  • Flexibility
  • Stress management
  • Computer skills
  • Budgeting
  • Marketing

Related: Top Hospitality Manager Skills: Definition and Examples

How to become a Hospitality Manager

In order to become a Hospitality Manager, there are several things that one must do. First and foremost, it is important to obtain a degree in hospitality management from an accredited institution. Additionally, it is beneficial to have experience working in the hospitality industry in various capacities. This will give the future Hospitality Manager a well-rounded understanding of the inner workings of the industry. Furthermore, it is important to be able to effectively communicate with people, as this is a key component of the job. Finally, it is also beneficial to be proficient in computer applications and software related to hospitality management, as this will make managing a hotel or other hospitality business much easier.

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