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What does a Floor Supervisor do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 2 min read

A floor supervisor is responsible for ensuring that a retail store runs smoothly and efficiently. He or she may be responsible for supervising employees, handling customer complaints, and keeping the store clean and organized.

Floor Supervisor job duties include:

  • Overseeing and managing a team of floor staff
  • Scheduling shifts and rotas
  • Dealing with customer queries and complaints
  • Ensuring that health and safety regulations are followed
  • Monitoring stock levels and ordering supplies as necessary
  • Maintaining high standards of cleanliness
  • Dealing with any incidents or accidents
  • Undertaking regular performance reviews
  • Providing training and development opportunities for staff
  • Motivating and encouraging staff to meet targets

Floor Supervisor Job Requirements

A floor supervisor is responsible for the day-to-day operations of a retail store. They must have a high school diploma or equivalent, and at least 2 years of supervisory experience in a retail environment. Floor supervisors must be able to work a flexible schedule, including nights and weekends.

Floor Supervisor Skills

  • Communication
  • Motivation
  • Organization
  • Time management
  • Customer service
  • Problem solving
  • Active listening
  • Interpersonal skills
  • Teamwork
  • Delegation
  • Conflict resolution

Related: Top Floor Supervisor Skills: Definition and Examples

How to become a Floor Supervisor

In order to become a Floor Supervisor, there are a few things that you will need to do. First, you will need to have at least a high school diploma or equivalent. Next, you will need to complete on-the-job training. Once you have completed your on-the-job training, you will then need to pass a written examination. After you have passed your written examination, you will be able to apply for a Floor Supervisor position.

Related: Floor Supervisor Resume Example

Related: Floor Supervisor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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