A floor supervisor is responsible for ensuring that a retail store runs smoothly and efficiently. He or she may be responsible for supervising employees, handling customer complaints, and keeping the store clean and organized.
Floor Supervisor job duties include:
- Overseeing and managing a team of floor staff
- Scheduling shifts and rotas
- Dealing with customer queries and complaints
- Ensuring that health and safety regulations are followed
- Monitoring stock levels and ordering supplies as necessary
- Maintaining high standards of cleanliness
- Dealing with any incidents or accidents
- Undertaking regular performance reviews
- Providing training and development opportunities for staff
- Motivating and encouraging staff to meet targets
Floor Supervisor Job Requirements
A floor supervisor is responsible for the day-to-day operations of a retail store. They must have a high school diploma or equivalent, and at least 2 years of supervisory experience in a retail environment. Floor supervisors must be able to work a flexible schedule, including nights and weekends.
Floor Supervisor Skills
- Communication
- Motivation
- Organization
- Time management
- Customer service
- Problem solving
- Active listening
- Interpersonal skills
- Teamwork
- Delegation
- Conflict resolution
Related: Top Floor Supervisor Skills: Definition and Examples
How to become a Floor Supervisor
In order to become a Floor Supervisor, there are a few things that you will need to do. First, you will need to have at least a high school diploma or equivalent. Next, you will need to complete on-the-job training. Once you have completed your on-the-job training, you will then need to pass a written examination. After you have passed your written examination, you will be able to apply for a Floor Supervisor position.
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