What does a Desk Clerk do?
Published 3 min read
A desk clerk is responsible for handling guest check-ins and check-outs, answering guest questions, and providing information about the hotel and its amenities. Desk clerks typically work in hotels, motels, and resorts.
Desk Clerk job duties include:
- Greet guests and check them in
- Answer guest questions and address concerns
- Keep track of room availability and reservations
- Process guest payments
- Handle guest luggage
- Maintain cleanliness and organization at the front desk area
- Answer phone calls and take messages
- Schedule transportation for guests
- Make restaurant reservations for guests
- Perform other duties as needed
Desk Clerk Job Requirements
Most desk clerks have at least a high school diploma, although some jobs may require postsecondary education, such as an associate's degree in hotel management. Certification is not typically required, although voluntary certification through organizations such as the American Hotel & Lodging Association can improve job prospects. Desk clerks typically gain on-the-job training, which generally lasts a few weeks. Some employers prefer candidates with customer service experience.
Desk Clerk Skills
- Answer phones
- Schedule appointments
- Greet customers
- Handle customer inquiries
- Direct customers to appropriate staff member
- Update customer records
- Maintain filing system
- Prepare correspondence
- Process payments
- Prepare reports
- Train new employees
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How to become a Desk Clerk
A desk clerk is a professional who provides administrative support to an organization. They are responsible for handling customer inquiries, scheduling appointments, and managing office supplies. Desk clerks are often the first point of contact for customers and clients, so it is important that they be able to provide accurate information and resolve any issues that may arise.
To become a desk clerk, you will need at least a high school diploma or equivalent. Many employers also prefer candidates with some experience in customer service or office administration. Strong communication and interpersonal skills are essential, as you will be dealing with the public on a daily basis. You should also be organized and detail-oriented, as you will be responsible for managing various office tasks.
If you have the necessary qualifications and skills, the next step is to find an open position at a company that interests you. Start by searching online job boards or contacting local businesses directly. Once you find a few potential openings, be sure to submit a well-written cover letter and resume that highlights your relevant qualifications and experience. With hard work and dedication, you can land the desk clerk position you’ve been hoping for.
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