What does a Credit Controller do?
Published 4 min read
A credit controller is responsible for maintaining the creditworthiness of a company by managing its outstanding debts. This includes issuing invoices, chasing payments, and negotiating payment terms with customers. The credit controller also liaises with the sales team to ensure that customers are not exceeding their credit limits.
Credit Controller job duties include:
- Reviewing customer creditworthiness
- Establishing credit limits in accordance with company policy
- Monitoring customer credit exposure and managing risk
- Liaising with sales and customer service teams to resolve account queries
- Investigating and resolving disputed invoices
- Processing customer refunds and adjustments
- Generating monthly statements and reports
- Collecting overdue payments in a timely and professional manner
- Maintaining accurate records of all account activity
- Adhering to company policies and procedures
Credit Controller Job Requirements
There are no formal education requirements for Credit Controllers, although most have at least a high school diploma. Certification is not required, but many Credit Controllers choose to pursue professional certification through organizations such as the International Association of Commercial Collectors or the American Collectors Association. Experience is also important for Credit Controllers, as they must be able to effectively manage large amounts of financial data and negotiate with customers.
Credit Controller Skills
- Communication
- Organizational
- Time management
- Prioritization
- Customer service
- Data entry
- Microsoft Office
- 10-key
- Accounts receivable
- Accounts payable
- Invoicing
- Collections
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How to become a Credit Controller
A credit controller is responsible for ensuring that an organisation's customers pay their debts in a timely manner. They do this by issuing invoices, following up on late payments and negotiating repayment plans. To become a credit controller, you will need strong numerical and communication skills.
The first step to becoming a credit controller is to obtain the necessary qualifications. A credit controller typically has at least a high school diploma, although some employers may prefer candidates with an associate's or bachelor's degree in accounting or finance. You will also need to have strong computer skills, as you will be using software to track customer payments and manage invoices.
Once you have the necessary qualifications, the next step is to gain experience in the role. Many organisations will offer internships or entry-level positions in their accounting or finance departments. This is a great way to get your foot in the door and learn the ropes from more experienced professionals.
Once you have gained some experience, you can start applying for jobs as a credit controller. There are many job openings in this field, so you should have no problem finding a position that suits your skills and qualifications. Just make sure to highlight your experience and successes in your CV and cover letter.
With hard work and dedication, you can become a successful credit controller and help keep an organisation's finances healthy.
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