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What does a Consumer Loan Officer do?

Learn all about Consumer Loan Officer duties, skills and much more. Get expert advice on how to become a Consumer Loan Officer.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A consumer loan officer is a professional who helps people obtain loans to purchase items such as cars, homes and other large purchases. They work with banks and other financial institutions to help people get the best loan possible.

Consumer Loan Officer job duties include:

  • Act as primary contact with customers throughout the loan process
  • Originate loans in accordance with company guidelines
  • Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submits to senior loan officer for recommendation
  • Negotiate loan terms and conditions with customers
  • Prepare loan documents and submit to loan processing for approval
  • Review processed loan documents for accuracy and completeness prior to closing
  • Schedule and conduct loan closings
  • Manage a portfolio of loans and provide ongoing customer service and support
  • Monitor changes in borrower creditworthiness and adjust terms and conditions as necessary

Consumer Loan Officer Job Requirements

A Consumer Loan Officer typically needs at least a bachelor's degree in finance, economics, or a related field. Some employers may prefer candidates who have a master's degree or certification in loan counseling, banking, or financial analysis. Many Consumer Loan Officers have several years of experience working in the banking or financial industry before being promoted to this position.

Consumer Loan Officer Skills

  • Interpersonal skills
  • Communication skills
  • Organizational skills
  • Time management skills
  • Research skills
  • Analytical skills
  • Critical thinking skills
  • Problem-solving skills
  • Creativity
  • Persuasion
  • Negotiation

Related: Top Consumer Loan Officer Skills: Definition and Examples

How to become a Consumer Loan Officer

A Consumer Loan Officer is responsible for originating and processing consumer loan applications. They work with customers to obtain the necessary documentation to approve the loan and then disburse the funds. In order to become a Consumer Loan Officer, you will need at least a high school diploma or equivalent. However, many employers prefer applicants who have some college experience or a degree in business, finance, or a related field. You will also need strong communication and customer service skills.

Once you have the necessary education and skills, you can begin applying for jobs at banks, credit unions, and other financial institutions. To increase your chances of being hired, consider completing an internship in the consumer lending department of a financial institution. This will give you the opportunity to learn about the job and demonstrate your skills to potential employers.

Related: Consumer Loan Officer Resume Example

Related: Consumer Loan Officer Interview Questions (With Example Answers)