What does a Claims Supervisor do?

Learn all about Claims Supervisor duties, skills and much more. Get expert advice on how to become a Claims Supervisor.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A claims supervisor is responsible for the daily operations of a claims department. This includes supervising claims adjusters, investigating and resolving complex claims, and ensuring that claim payments are made in a timely manner. The claims supervisor may also be responsible for training new employees and developing departmental policies and procedures.

Claims Supervisor job duties include:

  • Supervise, train, and mentor claims staff.
  • Ensure that all claims are processed accurately and in a timely manner.
  • Investigate and resolve complex claims.
  • Handle customer inquiries and complaints.
  • Negotiate settlements with claimants.
  • Prepare reports on claim activity.
  • Monitor claim trends and develop strategies to prevent fraud and abuse.
  • Participate in audits of claims operations.
  • Serve as a liaison with other departments within the company to resolve claims issues.

Claims Supervisor Job Requirements

A Claims Supervisor is responsible for the daily operations of a claims department. They must have a minimum of a bachelor's degree in business administration or a related field, and 5 years of experience in insurance claims. They must also be certified by the National Association of Insurance Commissioners as a Certified Insurance Counselor (CIC) or a Certified Insurance Service Representative (CISR).

Claims Supervisor Skills

  • Communication
  • Organization
  • Time Management
  • Prioritization
  • Problem Solving
  • Decision Making
  • Active Listening
  • Emotional Intelligence
  • Conflict Resolution
  • Negotiation
  • Supervising

Related: Top Claims Supervisor Skills: Definition and Examples

How to become a Claims Supervisor

There are many different types of claims supervisors, but most have a few key things in common. To become a claims supervisor, you will need to have strong communication and organizational skills. You will also need to be able to work well under pressure and have a good understanding of the insurance industry.

The first step to becoming a claims supervisor is to get a job in the insurance industry. Many claims supervisors start out as claims adjusters or customer service representatives. This will give you a chance to learn about the insurance industry and develop the skills you need to be successful in this role.

Once you have a few years of experience working in the insurance industry, you can start to look for positions that are specifically for claims supervisors. These positions may require you to have more experience or education than entry-level jobs. However, they will also provide you with more responsibility and opportunity for advancement.

When you are ready to apply for a claims supervisor position, be sure to highlight your communication and organizational skills on your resume. You should also include any relevant experience you have working in the insurance industry. With the right qualifications and experience, you can become a claims supervisor and help manage the claims process for an insurance company.

Related: Claims Supervisor Resume Example

Related: Claims Supervisor Interview Questions (With Example Answers)