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What does a Call Center Operator do?

Learn all about Call Center Operator duties, skills and much more. Get expert advice on how to become a Call Center Operator.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A call center operator is responsible for handling customer inquiries and complaints via telephone. They are required to have excellent communication and customer service skills, as well as the ability to multitask and stay calm under pressure.

Call Center Operator job duties include:

  • Answer inbound telephone calls from customers and route calls to appropriate personnel
  • Make outbound telephone calls to customers
  • Provide customer service support as needed
  • Respond to customer inquiries and resolve issues in a timely manner
  • Input customer information into computer systems
  • Retrieve information from computer systems as needed
  • Monitor call center queues and ensure calls are answered in a timely manner
  • Keep updated on company products, services, and policies
  • Adhere to all company policies and procedures

Call Center Operator Job Requirements

There are no formal education requirements for call center operators, although some employers prefer applicants with a high school diploma or equivalent. There are also no specific certification requirements, although some employers may prefer or require certification in customer service or a related field. Call center operators typically need previous experience working in customer service, sales, or another related field. They must have excellent communication and customer service skills and be able to multitask and handle customer inquiries quickly and efficiently.

Call Center Operator Skills

  • Patience
  • Empathy
  • Good Listener
  • Communication Skills
  • Flexibility
  • Multi-tasking
  • Stress Management
  • Active Listening
  • Decision Making
  • Problem Solving
  • Customer Service

Related: Top Call Center Operator Skills: Definition and Examples

How to become a Call Center Operator

In order to become a Call Center Operator, there are a few things that you will need to do. First, you will need to have a high school diploma or equivalent. Next, you will need to complete a training program that will teach you the skills necessary to be successful in this role. Finally, you will need to pass a background check and drug test. Once you have completed all of these steps, you will be well on your way to becoming a Call Center Operator.

Related: Call Center Operator Resume Example

Related: Call Center Operator Interview Questions (With Example Answers)