A call center associate is responsible for handling customer inquiries and complaints via telephone. They must be able to effectively communicate with customers in a friendly and professional manner. In addition, they must be able to troubleshoot customer issues and provide solutions in a timely manner.
Call Center Associate job duties include:
- Answer inbound customer calls and provide customer service
- Handle customer inquiries and complaints
- Assist customers with account or product questions
- Provide information about products and services
- Transfer calls to appropriate departments or personnel
- Complete customer orders and requests
- Follow up with customers after phone calls or emails
- Keep records of customer interactions and transactions
- Update customer accounts as necessary
Call Center Associate Job Requirements
There are no formal education requirements for a Call Center Associate, although some employers may prefer candidates with a high school diploma or equivalent. Certification is not required, but completing a certified training program can give candidates a competitive edge. Employers typically require one to three years of experience in customer service or a related field for this position.
Call Center Associate Skills
- Patience
- Empathy
- Good listening skills
- Clear communication
- Problem solving
- Multi-tasking
- Stress management
- Flexibility
- Adaptability
- Calm under pressure
- Thick skinned
Related: Top Call Center Associate Skills: Definition and Examples
How to become a Call Center Associate
A call center associate is responsible for handling customer inquiries via telephone. They are required to have excellent communication skills, as well as the ability to deal with difficult customer service issues. In order to become a call center associate, one must first complete a high school education or equivalent. Many call centers will also require that applicants have some customer service experience. Once hired, call center associates must complete on-the-job training, which typically lasts several weeks.
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