Top 11 Receptionist Certifications

Certifications can be an important asset for receptionists in the job market. They demonstrate a level of expertise and knowledge that employers look for when hiring receptionists. Certifications provide proof of a certain level of skill and show that someone has made a commitment to their profession. Certifications also give receptionists an edge over other job applicants who may not have the same credentials. Furthermore, certifications can help receptionists stay up-to-date with industry trends, technology, and best practices, which helps them remain competitive in the job market.

The purpose of this article is to review some of the top certifications for Receptionists and explain how these certifications can provide opportunities for career advancement.

What are Receptionist Certifications?

Receptionist certification is a type of professional credential that demonstrates an individual's knowledge and competency in the field of reception. The certification is typically offered by an industry-recognized organization, such as the International Association of Receptionists (IAR). The certification process includes taking a written exam and completing a hands-on practicum to ensure the applicant has the skills and experience necessary to be successful in their role.

The benefits of having a receptionist certification include demonstrating expertise and credibility to employers, increasing job opportunities, and allowing for better salary negotiation. Additionally, it can help individuals remain up-to-date on best practices in reception and customer service. Having this certification can also give individuals an edge when it comes to promotions or other career advancements. Finally, receiving recognition for one’s hard work is always rewarding!

Pro Tip: Before you pursue certification as a receptionist, consider taking courses in customer service, communication, and organizational skills to ensure that you have the necessary skills to excel in the role.

Related: What does a Receptionist do?

Top 11 Receptionist Certifications

Here’s our list of the best certifications available to Receptionists today.

1. Certified Professional Receptionist (CPR)

Certified Professional Receptionist (CPR) is a certification program for receptionists who wish to demonstrate their professional skills and knowledge in the field. The CPR program is designed to provide a comprehensive overview of the essential skills, knowledge, and abilities required to be an effective receptionist. It covers topics such as customer service, communication, problem-solving, office management, and more.

The CPR certification program typically takes around 40 hours of study time to complete. This includes completing online courses and taking exams. The courses are self-paced and can be completed at your own convenience.

To get certified in CPR, you must first register with the International Association of Administrative Professionals (IAAP). You will then need to complete all of the required coursework and pass the exam with a score of 70% or higher. After passing the exam, you will receive your official certification from IAAP which is valid for three years.

The cost of getting certified in CPR varies depending on where you take the course. Generally speaking, it can range anywhere from $150-$400 USD depending on how much coursework is involved and what type of materials are included in the package.

2. Certified Medical Receptionist (CMR)

A Certified Medical Receptionist (CMR) is a professional who has been certified by an accredited organization to demonstrate their knowledge and understanding of medical office operations, patient care, and customer service. CMRs are responsible for providing administrative support to medical staff, managing patient records, scheduling appointments, and handling financial transactions.

It typically takes about six months to become a Certified Medical Receptionist. The certification process involves completing an approved training program, passing the certification exam, and meeting any additional requirements set forth by the certifying organization.

To get certified as a CMR, you must first complete an accredited training program that covers topics such as medical terminology, billing and coding procedures, customer service techniques, and HIPAA regulations. After completing your training program, you will need to pass the certification exam administered by the certifying organization. Once you have passed the exam and met all other requirements set forth by the certifying organization, you will be awarded your CMR certification.

The cost of becoming a Certified Medical Receptionist varies depending on the certifying organization you choose. Generally speaking, it can range anywhere from $200-$500 for the training program plus any applicable fees associated with taking the certification exam.

3. Certified Administrative Professional (CAP)

Certified Administrative Professional (CAP) is a professional certification offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize and validate the knowledge, skills, and abilities of administrative professionals who have demonstrated mastery in their field. CAP certification is a globally recognized credential that can help administrative professionals stand out from the competition and advance their careers.

To become certified as a CAP, you must meet certain eligibility requirements and pass an exam. The exam consists of four sections: Business Communications, Human Resources Management, Office Technology & Procedures, and Project Management & Leadership. The exam takes approximately three hours to complete.

To be eligible for the CAP certification program, applicants must have at least two years of full-time work experience in an administrative support role within the past five years or one year of full-time work experience plus a postsecondary degree or diploma in an administrative support-related field.

The cost to take the CAP exam varies depending on your IAAP membership status and location. For non-members taking the exam in North America, it costs $425 USD; for members taking the exam in North America, it costs $275 USD; for non-members taking the exam outside of North America, it costs $575 USD; and for members taking the exam outside of North America, it costs $425 USD.

Once you have passed the CAP exam, you will receive your official certification within 4–6 weeks after completing all necessary paperwork.

4. Certified Office Manager (COM)

Certified Office Manager (COM) is a professional certification program designed to recognize individuals who have demonstrated the knowledge and skills necessary to effectively manage an office. The program is administered by the International Association of Administrative Professionals (IAAP).

The COM certification requires applicants to pass a comprehensive exam that covers topics such as office management, communication, customer service, technology, and financial management. The exam consists of 150 multiple-choice questions and must be completed within three hours. To qualify for the certification, applicants must have at least two years of office management experience or equivalent training.

To get certified, applicants must first register with IAAP and pay an application fee of $195 USD. After registering, applicants will receive information about the exam including how to prepare for it and where to take it. Once they have successfully passed the exam, they will receive their official COM certificate from IAAP.

The cost of the COM certification includes the application fee ($195 USD), plus any additional fees associated with taking the exam (such as proctoring fees).

5. Certified Customer Service Professional (CCSP)

Certified Customer Service Professional (CCSP) is a professional certification program designed to recognize individuals who have demonstrated the knowledge, skills and abilities necessary to provide superior customer service. The CCSP is a globally recognized certification that provides professionals with the recognition they need to advance their careers in customer service.

The CCSP certification requires completion of an online course, which consists of 10 modules covering topics such as customer service fundamentals, communication techniques, problem solving, and conflict resolution. The program takes approximately 20 hours to complete and includes a final exam. Upon successful completion of the course and exam, participants will receive their CCSP certification.

The cost of the CCSP program varies depending on the provider but typically ranges from $200-$400 USD. The cost includes access to all 10 modules and the final exam. Additionally, some providers offer additional resources such as study guides or practice tests for an additional fee.

6. Certified Telephone Operator (CTO)

Certified Telephone Operator (CTO) is a certification program offered by the National Institute for Telecommunications Education and Research (NITER). It is designed to provide telephone operators with the skills, knowledge, and abilities needed to be successful in their job. The program consists of two parts: a written examination and a practical assessment.

The written exam covers topics such as customer service, communication techniques, telephone systems operation, problem solving, and technical support. The practical assessment involves demonstrating the ability to operate different types of telephone equipment.

The CTO certification typically takes about six months to complete. To get started, you must first register for the program through NITER's website. Once registered, you will receive study materials and practice tests that you can use to prepare for the written exam. After passing the written exam, you will be eligible to take the practical assessment.

The cost of obtaining CTO certification varies depending on where you are located and which institution offers it. Generally speaking, it can range from $300-$500 USD for both parts of the program.

7. Microsoft Office Specialist (MOS)

Microsoft Office Specialist (MOS) is a certification program that validates an individual’s skills in Microsoft Office applications. It is designed to help individuals demonstrate their expertise in the use of Microsoft Office programs, such as Word, Excel, PowerPoint and Outlook.

The MOS certification requires passing one or more exams that test the individual’s knowledge and skills in each of the Microsoft Office applications. The exams are available at authorized testing centers around the world and can be taken online or at a physical location. Depending on which exam(s) you take, it typically takes between two to four hours to complete the exam(s).

To get certified, you must first purchase an exam voucher from a Microsoft partner or from the Microsoft website. The cost of the voucher varies depending on which exam(s) you take, but generally ranges from $80-$150 USD per exam. Once you have purchased your voucher, you will need to register for an exam date and time at an authorized testing center near you.

Once you have passed all required exams for MOS certification, you will receive a digital certificate from Microsoft verifying your achievement along with a printed certificate suitable for framing. You will also gain access to exclusive benefits such as discounts on software and other products as well as invitations to special events.

8. National Association of Legal Professionals Certification (NALP)

The National Association of Legal Professionals (NALP) is a professional organization that provides certification for legal professionals. It is designed to recognize the knowledge and skills of those who work in the legal field, and it also serves as a way to promote excellence in the profession.

NALP certification requires applicants to pass an exam that covers topics such as legal terminology, research techniques, document preparation, client relations, and ethics. The exam consists of multiple-choice questions and takes approximately two hours to complete. Applicants must have at least three years of experience in the legal field before they can apply for certification.

In order to become certified by NALP, applicants must submit an application along with a fee of $150 USD. Once the application has been approved, applicants will be sent an email with instructions on how to register for the exam. After passing the exam, applicants will receive their official NALP certificate within four weeks.

NALP certification is valid for three years after which time recertification may be required in order to maintain status as a certified legal professional.

9. International Association of Administrative Professionals Certification (IAAP)

The International Association of Administrative Professionals (IAAP) Certification is a professional certification program that recognizes and validates the knowledge, skills, and abilities of administrative professionals. It is designed to provide recognition for individuals who have achieved a high level of competence in their field. The IAAP Certification Program consists of two levels: Certified Administrative Professional (CAP) and Master Administrative Professional (MAP).

To earn the CAP credential, applicants must pass an exam that covers five core competency areas: communication, organization, problem solving/decision making, technology, and customer service. The exam is administered by Prometric Testing Centers throughout the world. It takes approximately four hours to complete the exam and it costs $225 USD for members or $275 USD for non-members.

To earn the MAP credential, applicants must first earn the CAP credential and then pass an additional exam covering advanced topics such as leadership, project management, financial management, risk management, and strategic planning. This exam also takes approximately four hours to complete and costs $225 USD for members or $275 USD for non-members.

Once both exams are successfully completed, applicants will receive their official IAAP certification credentials which can be used to demonstrate their expertise in their chosen field.

10. American Society for Quality Certification in Business Administration and Management (ASQ-BAM)

American Society for Quality Certification in Business Administration and Management (ASQ-BAM) is a certification program designed to recognize individuals who demonstrate knowledge and expertise in the areas of business administration and management. The certification requires a comprehensive exam that covers topics such as organizational behavior, operations management, project management, financial analysis, human resources management, marketing strategy, and more.

The ASQ-BAM certification process typically takes about three months to complete. First, applicants must register for the exam by submitting an application form along with the required fees. After registration is complete, applicants must then study for the exam using study materials provided by ASQ-BAM. Once applicants are ready to take the exam, they must schedule an appointment with an approved testing center. Upon successful completion of the exam, applicants will receive their ASQ-BAM certification.

The cost of obtaining an ASQ-BAM certification varies depending on the type of program chosen and the number of exams taken. Generally speaking, it can range from $400-$1,000 USD depending on the number of exams taken and other factors.

Overall, obtaining an ASQ-BAM certification is a great way to demonstrate your knowledge and expertise in business administration and management. It can open up new opportunities for career advancement and help you stand out from other job candidates when applying for positions in this field.

11. International Association of Business Process Professionals Certification in Front Desk Operations (IABPP-FDO).

The International Association of Business Process Professionals Certification in Front Desk Operations (IABPP-FDO) is a professional certification that demonstrates an individual’s knowledge and skills in the area of front desk operations. The certification is designed to provide employers with assurance that their front desk staff have the necessary skills and knowledge to effectively manage customer service, security, communication, and other operational tasks.

The IABPP-FDO certification requires completion of a comprehensive online course which covers topics such as customer service, security protocols, communication techniques, and more. The course typically takes approximately 8 hours to complete and must be completed within 6 months from the date of purchase. Upon successful completion of the course, individuals will receive their IABPP-FDO certification.

To obtain the IABPP-FDO certification, individuals must first purchase the online course through the International Association of Business Process Professionals website. The cost for the course is $299 USD and includes access to all materials needed to complete the program. Once purchased, individuals can begin taking the online course immediately and are given 6 months to complete it.

Upon successful completion of all requirements for the IABPP-FDO certification, individuals will receive a certificate confirming their achievement along with a digital badge they can use on their resumes or social media profiles.

Do You Really Need a Receptionist Certificate?

The short answer to this question is no, you do not need a receptionist certificate to be a successful receptionist. However, having a certificate can definitely give you an edge in the job market and help you stand out from the competition.

Having a certificate of completion for a receptionist course or program can demonstrate your knowledge and commitment to the field. It shows potential employers that you have taken the time to learn about the duties and responsibilities associated with being a receptionist, as well as the skills necessary to succeed in this position. Having a certificate may also show potential employers that you have invested in yourself and are dedicated to furthering your professional development.

In addition, having a certificate can open up opportunities for career advancement by giving you access to more positions, as some employers prefer applicants with certification or specialized training. It can also make it easier to transition into other roles within an organization or pursue different types of jobs because it demonstrates that you have taken steps to stay current on industry trends and best practices.

Overall, while having a receptionist certificate is not essential for working in this profession, it can certainly help make you more competitive when applying for jobs and increase your chances of success in this field.

Related: Receptionist Resume Examples

FAQs About Receptionist Certifications

Q1. What is a receptionist certification?

A1. A receptionist certification is a recognition of an individual's expertise and skills in providing administrative, customer service, and clerical support to customers, clients, and organizations. It serves as proof that the individual has the necessary knowledge and experience to perform such duties effectively.

Q2. What are the benefits of having a receptionist certification?

A2. Having a receptionist certification can help you stand out from other applicants when looking for jobs in this field. Certification also provides you with increased job security since employers know that they can trust you to provide quality services. Additionally, it may qualify you for higher wages or promotional opportunities in the future.

Q3. How do I become certified as a receptionist?

A3. To become certified as a receptionist, you must typically pass an exam that covers topics like customer service, telephone etiquette, office procedures, filing systems, and more. You may also need to complete additional coursework or training depending on your employer’s requirements.

Q4. How long does it take to get certified as a receptionist?

A4. The amount of time it takes to get certified as a receptionist depends on the type of program you choose and how much time you dedicate to studying and preparing for the exam. Generally speaking, most programs require between six months and one year of study before taking the exam.

Q5. Is there any way to renew my receptionist certification?

A5: Yes! Most certifications require renewal every two to three years depending on the organization offering it. Renewal usually involves completing additional coursework or continuing education credits related to the field of receptionism or customer service