Top 11 Office Receptionist Certifications

Certifications are important for office receptionists in the job market because they demonstrate that the individual has the necessary skills and knowledge to perform their role effectively. Certifications show employers that an individual has taken the initiative to develop their skills, often through specialized training, and is capable of doing the job. Employers may also be more likely to hire someone with a certification as it can indicate that they have a higher level of knowledge than those who do not have certifications. Additionally, certifications can often lead to higher salaries or other benefits.

The purpose of this article is to review the top certifications for Office Receptionists and explain how they can help to advance their career.

What are Office Receptionist Certifications?

Office receptionist certification is a specialized training program that provides the skills necessary to be an effective office receptionist. It covers a wide range of topics, such as telephone etiquette, customer service, filing and data entry, scheduling and calendar management, and other administrative tasks. It can help those who are interested in becoming an office receptionist learn the essential skills needed to be successful in this position. Additionally, it can provide individuals with the confidence they need to properly handle incoming calls and visitors, while ensuring that all administrative tasks are completed correctly and efficiently. By completing this certification program, individuals will demonstrate their commitment to professionalism and excellence in their work as an office receptionist.

Pro Tip: Make sure to research the certifications offered by professional organizations in your field. Many of these certifications will provide you with specific skills and knowledge that can help boost your resume and make you a more desirable candidate for office receptionist positions.

Related: What does an Office Receptionist do?

Top 11 Office Receptionist Certifications

Here’s our list of the best certifications available to Office Receptionists today.

1. Certified Office Receptionist (COR)

Certified Office Receptionist (COR) is a certification program designed to recognize those who have achieved a high level of proficiency in the skills and knowledge required to be an effective office receptionist. The COR certification is offered by the International Association of Administrative Professionals (IAAP).

The COR certification requires applicants to have three years of full-time office experience, or equivalent part-time experience, within the past five years. Applicants must also pass a written exam that covers topics such as customer service, communication, technology, and professional development.

To get certified, applicants must first register for the exam through IAAP’s website. The registration fee is $195 for members and $245 for non-members. After registering for the exam, applicants will receive an email with instructions on how to access the online test. The exam takes approximately two hours to complete.

Once all requirements are met and the exam is passed, applicants will receive their COR certification from IAAP. This certificate is valid for three years and can be renewed by taking continuing education courses or retaking the exam every three years.

2. Certified Professional Receptionist (CPR)

Certified Professional Receptionist (CPR) is a professional certification for individuals who work in the field of reception and customer service. The CPR certification program is offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize those who have achieved a high level of competency in the areas of customer service, communication, office systems, and technology.

The CPR certification requires applicants to pass an online exam which covers topics such as telephone etiquette, customer service skills, and office procedures. The exam consists of multiple-choice questions and takes approximately two hours to complete. In addition to passing the exam, applicants must also complete a minimum of 20 hours of continuing education credits within three years prior to applying for the certification.

The cost for taking the CPR exam varies depending on whether you are a member or non-member of IAAP. For members, it costs $150 USD; for non-members, it costs $250 USD.

Once you have successfully passed the exam and completed your continuing education credits, you will receive your official CPR certification from IAAP. This certificate will be valid for three years after which time you must renew your certification by completing additional continuing education credits and paying a renewal fee.

3. Certified Administrative Professional (CAP)

Certified Administrative Professional (CAP) is a professional certification offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize and validate the knowledge and skills of administrative professionals in the workplace. CAP certification is based on a comprehensive body of knowledge that covers topics such as communication, customer service, office technology, project management, records management, and more.

It typically takes around six months to complete the CAP certification process. This includes completing an application form, taking an online assessment test, attending an in-person training session, and passing a final exam. The cost of obtaining CAP certification varies depending on the type of program you choose; however, it typically ranges from $500-$1,000 USD.

To get started with your CAP certification journey, you must first become a member of IAAP and submit an application form along with any required documentation. Once your application has been approved by IAAP’s Certification Board of Directors, you will be able to take the online assessment test. After successfully completing the online assessment test and attending an in-person training session, you will be eligible to take the final exam which will determine if you have achieved CAP certification.

4. Microsoft Office Specialist (MOS)

Microsoft Office Specialist (MOS) is a certification program offered by Microsoft to validate an individual’s expertise in using Microsoft Office products. The MOS certification is designed to help individuals demonstrate their proficiency in the use of Microsoft Office applications, such as Word, Excel, PowerPoint and Outlook.

The MOS certification exam typically takes between 45 minutes and 2 hours to complete. It consists of multiple-choice questions that test your knowledge of the features and functions of the specific Microsoft Office application you are taking the exam for.

In order to get certified as a Microsoft Office Specialist, you must pass one or more exams. You can take these exams online or at a testing center. The cost of each exam varies depending on what type of exam you are taking and where you take it. Generally speaking, exams range from $50-$150 per exam.

Once you have passed all the required exams for a particular MOS certification, you will receive an official certificate from Microsoft that recognizes your achievement and validates your skills in using Microsoft Office products.

5. Customer Service Representative (CSR)

A Customer Service Representative (CSR) is a customer-facing employee who provides support to customers and assists them with their inquiries, complaints, and other requests. CSRs are usually the first point of contact for customers when they have an issue or need assistance with a product or service.

It typically takes 1-2 weeks to become a Customer Service Representative, depending on the company and its requirements. To become a CSR, you will need to complete an application process that includes submitting your resume and any other required documents such as references, background checks, etc. You may also need to pass an interview or assessment test.

The cost of becoming a Customer Service Representative varies depending on the company and its requirements. Some companies may require you to pay for training courses or materials while others may provide them at no cost. Additionally, some companies may require you to pay for background checks or drug tests before they hire you as a CSR.

6. Certified Medical Receptionist (CMR)

A Certified Medical Receptionist (CMR) is a professional who is trained to provide administrative and customer service support in a medical office. A CMR is responsible for greeting patients, answering phones, scheduling appointments, collecting payments, maintaining patient records, filing insurance claims, and other clerical tasks.

To become a Certified Medical Receptionist (CMR), you must complete an accredited training program. These programs are typically offered by community colleges, vocational schools, or online providers. The length of the program depends on the institution offering it but generally takes between six months to one year to complete.

In order to become certified as a CMR, you must pass an exam administered by the National Healthcareer Association (NHA). The cost of the exam varies depending on the provider but typically ranges from $90 - $200.

Once certified, CMRs may be eligible for higher pay rates than non-certified receptionists and have access to more job opportunities in the healthcare field.

7. Certified Professional Secretary (CPS)

Certified Professional Secretary (CPS) is an internationally recognized certification offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize and validate the knowledge, skills, and abilities of administrative professionals. The certification is based on a comprehensive body of knowledge that covers core competencies in the areas of communication, human relations, technology, organization, and management.

It typically takes about six months to prepare for the CPS exam. To get certified, applicants must first become a member of IAAP and then register for the exam. Applicants must also pass a background check before taking the exam.

The cost to take the CPS exam varies depending on whether you are an IAAP member or not. For members, it costs $250 for each part of the exam. For non-members, it costs $350 for each part of the exam.

In addition to passing the CPS exam, applicants must also complete continuing education requirements every three years in order to maintain their certification status.

8. Certified Business Office Manager (CBOM)

Certified Business Office Manager (CBOM) is a professional certification that recognizes the knowledge and skills of business office managers. It is designed to demonstrate expertise in the areas of financial management, human resources, customer service, office operations, and technology.

The CBOM certification program is offered by the International Association of Administrative Professionals (IAAP). To become certified, applicants must pass an exam that covers topics such as accounting principles, budgeting and forecasting, payroll processing, personnel policies and procedures, customer service techniques, office systems and procedures, and computer applications. The exam consists of 150 multiple-choice questions and takes approximately three hours to complete.

Applicants must also meet certain educational requirements before taking the exam. They must have either a high school diploma or equivalent; two years of full-time work experience in an administrative role; or one year of full-time work experience in an administrative role plus 30 semester hours or 45 quarter hours from an accredited college or university.

The cost for the CBOM certification program varies depending on whether you are a member of IAAP or not. The fee for non-members is $395 USD while members pay $295 USD. Additionally, there is a $50 USD fee for re-examination if you do not pass the initial exam on your first attempt.

9. Certified Hospitality Front Desk Agent (CHFDA)

Certified Hospitality Front Desk Agent (CHFDA) is an industry-recognized certification program designed to provide front desk agents with the knowledge and skills necessary to effectively manage a hotel’s front desk operations. The certification is offered by the American Hotel & Lodging Educational Institute (AHLEI).

The CHFDA program consists of two courses: Front Desk Operations and Guest Services. The Front Desk Operations course covers topics such as customer service, hospitality management, communication, problem solving, and computer applications. The Guest Services course focuses on topics such as reservations, check-in/check-out procedures, room assignments, guest relations, and security.

It typically takes about 8 hours to complete both courses and obtain the CHFDA certification. To get certified, you must first register for the online courses through AHLEI's website. Once registered, you will be able to access the online learning materials and take the exams at your own pace. After passing both exams with a score of 80% or higher, you will receive your CHFDA certification.

The cost of obtaining the CHFDA certification varies depending on whether you are an AHLEI member or non-member. For members, it costs $139 while non-members pay $179 for both courses and exams.

10. National Association of Legal Professionals Certification in Office Administration & Management

The National Association of Legal Professionals (NALP) Certification in Office Administration & Management is a professional credential that recognizes individuals who have demonstrated the knowledge and skills required to manage an office effectively. This certification program is designed to provide legal professionals with the tools they need to succeed in the administrative field.

The NALP Certification in Office Administration & Management consists of six courses, each focusing on a different area of office management. These courses include: Introduction to Office Administration & Management, Business Communications, Records Management, Financial Management, Human Resources Management, and Technology Applications. Each course requires approximately 40 hours of study.

To get certified, applicants must complete all six courses and pass the final exam with a score of 80% or higher. The cost for the entire program is $400; however, NALP members receive a discounted rate of $300. Upon successful completion of the program, participants will receive their certification from NALP and be recognized as an expert in office administration and management.

Those interested in obtaining this certification should visit the NALP website for more information about eligibility requirements and enrollment details.

11. International Association of Administrative Professionals Certification in Office Management

The International Association of Administrative Professionals (IAAP) Certification in Office Management is a professional certification program designed to recognize and validate the skills, knowledge, and abilities of administrative professionals. It is the most widely recognized and respected certification program for office professionals worldwide.

The IAAP Certification in Office Management consists of three levels: Certified Administrative Professional (CAP), Master Administrative Professional (MAP), and Executive Administrative Professional (EAP). Each level requires completion of an exam that tests knowledge in areas such as communication skills, customer service, technology applications, project management, problem solving, and organizational development.

It typically takes 6-12 months to complete the IAAP Certification in Office Management program. To get certified, you must first become a member of IAAP and then register for the exam. You will also need to study for the exam by reviewing course materials provided by IAAP or attending workshops and seminars offered by IAAP or its affiliates.

The cost of the IAAP Certification in Office Management varies depending on which level you are pursuing. The CAP exam costs $225 for members ($325 for non-members). The MAP exam costs $275 for members ($375 for non-members). The EAP exam costs $325 for members ($425 for non-members).

Do You Really Need a Office Receptionist Certificate?

No, you do not need an office receptionist certificate in order to be a successful office receptionist. While having a certificate could be beneficial, it is not essential to becoming a great office receptionist. In most cases, employers are looking for someone who has the necessary skills and experience to do the job rather than someone with a specific certificate.

There are many ways to acquire the skills necessary for being an excellent office receptionist without having a certificate. The best way is to gain relevant experience through internships or volunteer positions. Working in areas such as customer service or administrative support will give you valuable experience that can help you become an effective office receptionist. Additionally, there are many online classes and tutorials that can help you develop your skills in this area.

In conclusion, while having an office receptionist certificate can be helpful when applying for jobs, it is not essential for success as an office receptionist. With the right attitude and dedication, anyone can become a great office receptionist by gaining relevant experience and honing their skills through online courses or other resources.

Related: Office Receptionist Resume Examples

FAQs About Office Receptionist Certifications

1. What is an Office Receptionist Certification?

Answer: An Office Receptionist Certification is a credential that recognizes the successful completion of a program designed to train individuals in the skills necessary to perform the duties and responsibilities of an office receptionist.

2. What are the prerequisites for obtaining an Office Receptionist Certification?

Answer: Prerequisites for obtaining an Office Receptionist Certification vary by provider, but typically include basic computer literacy and experience with office software such as Microsoft Word, Excel and Outlook. Additionally, some programs may require prior experience in customer service or related fields.

3. How long does it take to complete an Office Receptionist Certification program?

Answer: The length of time required to complete an Office Receptionist Certification program varies depending on the provider and individual student progress, but generally ranges from six months to one year.

4. Are there any online courses available for obtaining an Office Receptionist Certification?

Answer: Yes, many providers offer online courses for obtaining an Office Receptionist Certification. These courses typically involve self-paced study materials, exams, and/or skill assessments that can be completed remotely from your home or office.

5. How much does it cost to obtain an Office Receptionist Certification?

Answer: The cost of obtaining an Office Receptionist Certification varies depending on the provider and program chosen, but typically ranges from $400-$900 USD for the entire course of study.