Top 11 Pbx Operator Certifications

Certifications for a PBX operator are important in the job market because they demonstrate a level of expertise and knowledge about the technology. They show employers that the candidate is knowledgeable about PBX operations, system design, installation, maintenance, and troubleshooting. Certifications also provide employers with assurance that the applicant has received adequate training on the specific PBX systems they will be working with. Additionally, certifications can help candidates stand out from other applicants who may not have similar qualifications or experience. Finally, certifications can open up opportunities for career advancement as employers often look to promote those who have earned specialized certifications.

The purpose of this article is to review top certifications for Pbx Operators and explain how they can help advance their career.

What are Pbx Operator Certifications?

PBX operator certification is a type of certification that provides individuals with the knowledge and training necessary to manage, troubleshoot, and maintain Private Branch Exchange (PBX) systems. PBX operators are responsible for managing the telephone system used by businesses and organizations. Through this certification, individuals gain an understanding of how PBX systems work, as well as the industry standards for using them. This certification also covers topics such as unified communications, VoIP networks, and call routing.

By gaining a PBX operator certification, individuals can demonstrate their knowledge and expertise in this field to employers and clients. It can help them to stand out from other job applicants and increase their chances of getting hired or promoted. Additionally, it can give them more credibility when working with clients or customers who rely on these systems for their communication needs. By having this certification, they will be able to provide better customer service due to their increased understanding of how these systems work.

Pro Tip: Make sure to do your research on the different types of PBX operator certifications available, as each one may have its own set of requirements and prerequisites. Additionally, it is important to stay up-to-date with any changes in the industry so that you can remain knowledgeable and certified in the latest technology.

Related: What does a Pbx Operator do?

Top 11 Pbx Operator Certifications

Here’s our list of the best certifications available to Pbx Operators today.

1. Avaya Certified Support Specialist (ACSS)

Avaya Certified Support Specialist (ACSS) is a certification program offered by Avaya, Inc., a global leader in enterprise communications and collaboration solutions. The ACSS certification is designed to recognize individuals who have achieved a high level of technical proficiency in the installation, configuration, and maintenance of Avaya products.

The ACSS certification requires successful completion of two exams: the Avaya Certified Support Specialist Exam (ACSS-7141X) and the Avaya Certified Support Professional Exam (ACSP-8140X). The ACSS exam focuses on core skills such as system design, installation, configuration, troubleshooting, and maintenance. The ACSP exam covers advanced topics such as network security, scalability and interoperability.

It typically takes about three months to complete both exams. To prepare for the exams, candidates should review the official Avaya course materials available online or through an authorized training provider. Candidates can also take practice exams to familiarize themselves with the test format and content.

The cost of obtaining an ACSS certification varies depending on the training provider chosen. In general, it costs around $400-$500 for both exams combined.

2. Avaya Certified Implementation Specialist (ACIS)

Avaya Certified Implementation Specialist (ACIS) is a certification program offered by Avaya, a leading provider of communication and collaboration solutions. The ACIS certification recognizes professionals who have demonstrated their expertise in the installation and configuration of Avaya products.

The ACIS certification requires passing one or more exams that cover topics such as product installation, configuration, maintenance, troubleshooting and administration. To qualify for the exam, you must have experience with Avaya products and/or services.

The duration of the ACIS certification process varies depending on the number of exams required for your particular certification path. Generally speaking, it can take anywhere from one to three months to complete all of the requirements.

To get your ACIS certification, you must first register for an Avaya Learning account and then purchase an exam voucher from Avaya's website. Once you have purchased an exam voucher, you will be able to register for your chosen exams online.

The cost of the ACIS certification depends on which exams are required for your particular certification path. Each exam typically costs between $125 and $200 USD per exam; however, discounts may be available if multiple exams are purchased at once.

3. Cisco Unified Communications Manager (CUCM)

Cisco Unified Communications Manager (CUCM) is an IP telephony system that provides a unified communications platform for voice, video, and data. It enables users to communicate with each other using a variety of devices such as desk phones, softphones, and mobile devices. CUCM also provides advanced features such as presence information, instant messaging, and call routing.

It typically takes about one month to get CUCM up and running depending on the size of the deployment. The first step is to purchase the necessary hardware and software for the system. This includes servers, switches, routers, phones, and licenses for CUCM. After that is done, the system must be configured by a qualified engineer who will set up the network infrastructure and configure CUCM itself. Once everything is in place, users can start making calls and taking advantage of all of its features.

The cost of CUCM depends on several factors such as the number of users and features needed. Generally speaking though it can range from a few hundred dollars to tens of thousands depending on the size of the deployment.

In conclusion Cisco Unified Communications Manager (CUCM) is an IP telephony system that provides a unified communications platform for voice, video, and data services. It typically takes about one month to get it up and running with costs ranging from hundreds to thousands depending on the size of the deployment.

4. Microsoft Lync Server/Skype for Business

Microsoft Lync Server/Skype for Business is a unified communications platform that provides a single interface to manage voice, video, and instant messaging (IM) services. It enables users to communicate in real-time with colleagues and customers through a variety of devices such as PCs, tablets, and smartphones. Skype for Business also includes features such as presence information, enterprise voice capabilities, conferencing, and collaboration tools.

The setup process for Microsoft Lync Server/Skype for Business can vary depending on the size of your organization and the complexity of your IT infrastructure. Generally speaking, it can take anywhere from several days to several weeks to get the system up and running. The time frame also depends on how quickly you are able to configure the server settings and install any necessary software.

To get started with Microsoft Lync Server/Skype for Business, you will need to purchase a license from Microsoft or an authorized reseller. Prices vary depending on the size of your organization and the type of license you need. For example, if you have fewer than 250 users then you may be eligible for Office 365 E3 which includes Skype for Business Online at no additional cost.

Once you have purchased the license, you will need to install the software on your server(s). You can either do this yourself or hire an IT professional who is familiar with setting up Microsoft Lync Server/Skype for Business systems. After installation is complete, you will need to configure user accounts and set up any additional features such as audio/video conferencing or IM services.

Overall, setting up Microsoft Lync Server/Skype for Business requires some technical knowledge but it is not overly complicated once you understand how it works. The cost of implementing this system varies depending on the size of your organization and what type of license you purchase but typically ranges from $50-$100 per user per year (for Office 365 E3).

5. Mitel Certified Professional (MCP)

Mitel Certified Professional (MCP) is a certification program designed to recognize individuals who have demonstrated expertise in the design, installation, configuration, and maintenance of Mitel solutions. The MCP program is designed to provide customers with assurance that they are working with qualified professionals who understand the complexities of Mitel products and services.

The MCP program consists of two levels: Associate and Professional. To become an MCP Associate, you must successfully pass a single exam that covers the fundamentals of Mitel technology. To become an MCP Professional, you must successfully pass two exams: one covering the fundamentals of Mitel technology and another covering advanced topics such as system administration and troubleshooting.

It typically takes between six to nine months to complete both levels of certification depending on your current knowledge level and how much time you can dedicate to studying for the exams.

To get started on your journey towards becoming an MCP, you will need to purchase a study guide from Mitel or an authorized training provider. You will also need to register for the exams through Pearson VUE or Prometric testing centers. The cost for each exam varies depending on where you take it; however, expect to pay around $150-$200 per exam.

6. NEC Univerge SV8100/SV9100 Certification

NEC Univerge SV8100/SV9100 Certification is a certification program offered by NEC Corporation that validates the knowledge and skills of professionals who work with the Univerge SV8100/SV9100 family of communications systems. This certification program is designed to ensure that certified personnel have the necessary skills and knowledge to properly install, configure, maintain, and troubleshoot these systems.

The certification process typically takes approximately two weeks to complete. To get certified, individuals must first register for the program and then take an online exam. The exam consists of multiple-choice questions related to installation, configuration, maintenance, and troubleshooting of the Univerge SV8100/SV9100 family of communications systems.

The cost for the certification program varies depending on where you are located. In some countries, there may be additional fees associated with taking the exam or registering for the program.

7. Panasonic KX-TDA/KX-NCP Certification

Panasonic KX-TDA/KX-NCP Certification is a certification program that allows technicians to demonstrate their knowledge of Panasonic's KX-TDA and KX-NCP business telephone systems. The certification is designed to help ensure that technicians who install, configure, and maintain these systems have the necessary skills and knowledge to do so correctly.

The certification consists of two exams: the KX-TDA/KX-NCP Basic Exam and the KX-TDA/KX-NCP Advanced Exam. The Basic Exam covers topics such as installation, configuration, programming, maintenance, troubleshooting, and other related topics. The Advanced Exam covers more advanced topics such as system integration, networking, VoIP, wireless communication, and other advanced features.

It typically takes about 4 hours to complete both exams. To get certified you must first register for the exam through Panasonic's website or by calling their customer service line. Once you have registered for the exam you will be given a study guide which will help you prepare for the exam. After studying for the exam you can then take it at an authorized testing center near you.

The cost of taking both exams is approximately $500 USD (subject to change). This includes registration fees and any applicable taxes or other charges associated with taking the exam.

8. ShoreTel Certified Professional (SCP)

ShoreTel Certified Professional (SCP) is a certification program offered by ShoreTel, a telecommunications company. This certification is designed to recognize professionals who have achieved a level of excellence in their knowledge and understanding of the ShoreTel products and services.

To get certified, applicants must pass an online exam that tests their knowledge of ShoreTel's products and services. The exam consists of multiple-choice questions and takes approximately two hours to complete. In order to be eligible for the SCP certification, applicants must have at least one year of experience with ShoreTel products or services.

The cost for taking the exam is $150 USD. Once the applicant passes the exam, they will receive an official certificate from ShoreTel acknowledging their achievement as well as access to exclusive resources such as discounts on future purchases and access to technical support.

The SCP certification is valid for three years from the date it was earned and can be renewed by taking another online exam or attending an approved training course.

9. Siemens HiPath ProCenter Certification

Siemens HiPath ProCenter Certification is a professional certification program that validates the skills and knowledge of professionals in the field of unified communications and contact center solutions. This certification is offered by Siemens, a German multinational conglomerate company headquartered in Berlin and Munich.

The certification program consists of three levels: Certified Professional, Certified Expert, and Certified Master. The Certified Professional level requires at least one year of experience with Siemens HiPath ProCenter products or services, while the Certified Expert level requires at least two years of experience with Siemens HiPath ProCenter products or services. The Certified Master level requires at least five years of experience with Siemens HiPath ProCenter products or services.

To get certified, candidates must pass an online assessment that covers topics such as installation, configuration, maintenance and troubleshooting of Siemens HiPath ProCenter systems. Candidates must also demonstrate their knowledge through hands-on labs and simulations.

The cost to become certified depends on the level you are trying to achieve. For example, the cost for the Certified Professional level is around $500 USD while the cost for the Certified Expert level is around $1000 USD. The cost for the Certified Master level is around $1500 USD.

In general, it takes about 8-10 weeks to complete all three levels of certification depending on your experience and how quickly you can study for and pass the assessments.

10. Toshiba Strata CIX Certification

Toshiba Strata CIX Certification is an industry-recognized certification program that verifies a technician's knowledge and experience in the installation, configuration, and maintenance of Toshiba’s business communication systems. It is designed to ensure that certified technicians have the skills and knowledge necessary to provide customers with reliable, high-quality service.

The certification exam consists of a series of multiple-choice questions covering topics such as system architecture, programming, installation, troubleshooting and maintenance. The exam takes approximately two hours to complete and can be taken at any authorized Toshiba testing center.

In order to become certified, applicants must first complete a training course offered by an authorized Toshiba training provider. This course typically lasts four days and covers topics such as system architecture, programming, installation, troubleshooting and maintenance. After completing the course, applicants must pass the certification exam in order to receive their certification.

The cost for the training course varies depending on the provider but typically ranges from $1,000 - $2,000 USD. The cost for taking the certification exam is approximately $200 USD.

11. Vertical Wave IP PBX Certification

Vertical Wave IP PBX Certification is a certification program offered by Vertical Communications, Inc. that validates an individual's knowledge and expertise in the installation, operation, and maintenance of Vertical Wave IP PBX systems. It is designed to ensure that technicians have the necessary skills to successfully deploy and maintain Vertical Wave IP PBX solutions.

The certification process typically takes about three to four weeks from start to finish. To become certified, individuals must first complete an online training course and then pass a final exam with a score of 80% or higher. The cost of the certification varies depending on the type of certification being sought (e.g., basic or advanced) but typically ranges from $500-$1000 USD.

Do You Really Need a Pbx Operator Certificate?

The answer to this question depends on your individual situation. If you are looking to become a PBX operator, then the answer is yes – you do need a certificate in order to work as one. Most employers require that potential employees have some sort of certification or training related to the job they are applying for. This holds true for PBX operators as well.

Having a PBX operator certificate is beneficial because it shows employers that you have the knowledge and skills necessary for the job. It also helps demonstrate your commitment to learning and staying up-to-date on industry trends and technologies. Additionally, having a certification can increase your chances of getting hired for a position as many employers prefer certified applicants over those who do not possess any formal qualifications.

In addition, having a certificate can help you stand out from other applicants when looking for jobs. As the competition for positions in this field can be fierce, having something that sets you apart from others can be extremely helpful.

Overall, having a PBX operator certificate is important if you want to pursue a career in this field. It will show employers that you are knowledgeable, committed and have the necessary skills needed to excel in the role.

Related: Pbx Operator Resume Examples

FAQs About Pbx Operator Certifications

1. What is a PBX Operator Certification?

Answer: A PBX Operator Certification is a certification that recognizes an individual's knowledge and ability to operate, maintain, and troubleshoot Private Branch Exchange (PBX) systems. This type of certification typically involves passing a written exam and/or completing an approved course of study.

2. How do I become certified as a PBX Operator?

Answer: To become certified as a PBX Operator, you must complete an approved course of study or pass the necessary exams. Some organizations may require additional training or certifications in order to be eligible for certain positions.

3. What are the requirements for becoming a certified PBX Operator?

Answer: Generally, in order to become certified as a PBX Operator, you must complete an approved course of study or pass the necessary exams. You may also need additional training depending on the organization you work for.

4. Are there any prerequisites for taking the certification exam?

Answer: Yes, some organizations may have prerequisites such as having experience working with PBX systems before taking the certification exam. Additionally, it is important to check with your employer to see if they have any specific requirements that must be met before taking the exam.

5. How long does it take to get certified as a PBX Operator?

Answer: The amount of time it takes to get certified can vary depending on how much experience you have with the technology and which organization you are getting certified through. Generally speaking, it can take anywhere from six months up to two years to become fully certified as a PBX Operator.