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Microsoft IT Support Specialist Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 8 min read

This article provides readers with a step-by-step guide to writing a resume for an IT Support Specialist role at Microsoft. It covers topics such as what information to include, the best way to structure your resume, and tips for highlighting your relevant skills and professional experience that make you the ideal candidate. Additionally, advice is provided on how to emphasize your qualifications in order to stand out from other applicants.

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Microsoft IT Support Specialist Resume Example

Rayhana Voorhies, IT Support Specialist


(191) 338-2600

Boston, MA

Professional Summary

I have over 1 year of professional experience as an IT Support Specialist. I have extensive experience in troubleshooting and resolving IT issues, both hardware and software related. I have excellent knowledge of network infrastructure, operating systems and software applications. I am highly organized and have the ability to quickly analyze and solve complex technical problems. Additionally, I possess strong communication skills and am capable of providing technical support to end users in a friendly and timely manner. I am committed to providing exceptional customer service and technical support to ensure the highest level of satisfaction.

Work Experience

IT Support Specialist at Boston Network Solutions, MA

Jan 2023 - Present

  • Developed and implemented a new IT support system which resulted in a 50% decrease in customer wait times.
  • Established a remote support system for Boston Network Solutions' clients, resulting in a 35% reduction in on-site service calls.
  • Created an automated help desk ticketing system for Boston Network Solutions, resulting in a 20% increase in customer satisfaction.

IT Support Technician at Cybernet Communications Group, MA

Sep 2022 - Nov 2022

  • Conducted on-site technical support to over 300 customers, resulting in a 95% customer satisfaction score.
  • Developed and implemented a new system architecture for the company's entire network infrastructure, reducing downtime by 25%.
  • Installed and configured over 500 new computers and software applications, completed ahead of schedule and under budget.


Associate of Applied Science in Information Technology Support at Bunker Hill Community College, Boston, MA

Sep 2018 - May 2022

Relevant Coursework: Computer Programming, Networking Technologies, Database Design and Implementation, Operating Systems, Computer Hardware and Software Troubleshooting.


  • Troubleshooting
  • Networking
  • Technical Support
  • Customer Service
  • System Administration
  • Hardware/Software Installation
  • Problem Solving


  • CompTIA A+ Certification
  • Microsoft Certified Solutions Expert (MCSE)

Tips for Writing a Better Microsoft IT Support Specialist Resume

1. Focus on Your Relevant Skills: When preparing your Microsoft IT Support Specialist resume, be sure to emphasize the skills and experience that are most relevant to the position. Highlight any certifications or training that demonstrate your knowledge of Microsoft products and services.

2. Include Technical Proficiencies: Showcase any technical proficiencies you have with Microsoft products, such as Windows Server, Exchange Server, SharePoint, SQL Server, Office 365, Azure and other related technologies. This will help employers understand the depth of your expertise in this field.

3. Use Quantifiable Achievements: Whenever possible, include quantifiable achievements on your resume to demonstrate the value you can bring to a role as an IT Support Specialist. Examples include reducing downtime or improving system performance for customers or clients.

4. Demonstrate Your Troubleshooting Abilities: As an IT Support Specialist, troubleshooting issues is one of the main duties of your job. Provide examples of how you successfully identified and resolved technical issues in past roles to show potential employers that you have the necessary problem-solving skillset for this role.

5. Showcase Your Communication Skills: Being able to communicate effectively with customers and colleagues is essential as an IT Support Specialist. Make sure to highlight any customer service experience you have had in previous roles, as well as any communication courses or certifications you may have obtained in order to show employers that you possess strong interpersonal skills.

Related: IT Support Specialist Resume Examples

Key Skills Hiring Managers Look for on Microsoft IT Support Specialist Resumes

When applying for an IT Support Specialist opportunity at Microsoft, it is important to incorporate keywords from the job description into your application materials. This is because Microsoft uses Applicant Tracking Systems (ATS) to help them sift through the large number of job applications they receive. ATS systems are designed to scan applications and resumes for specific keywords related to the job that have been provided by the employer. Therefore, incorporating relevant keywords into your application will ensure that your resume can be easily identified by the ATS system and you will be more likely to be selected for further consideration.

When applying for IT Support Specialist positions at Microsoft, common skills and key terms you may encounter include:

Key Skills and Proficiencies
Technical SupportSystem Administration
Hardware InstallationSoftware Installation
Active DirectoryWindows Server
Linux/UnixCustomer Service
Problem SolvingDocumentation
Network SecurityFirewalls
VirtualizationCloud Computing
Backup and RecoveryScripting/Automation
Data Center ManagementIT Compliance

Related: IT Support Specialist Skills: Definition and Examples

Common Action Verbs for Microsoft IT Support Specialist Resumes

Finding different action verbs to use on a Microsoft IT Support Specialist resume can be difficult, as many of the duties are similar. However, it is important to use varied verbs in order to create an effective and powerful resume. It is essential to showcase your expertise and skills with strong language that will make you stand out from other applicants. Additionally, using diverse action verbs can help emphasize the unique qualities that make you well-suited for this role. Examples of such verbs include troubleshoot, configure, analyze, optimize, and diagnose. By incorporating these words into your resume, you can demonstrate your capabilities in a concise yet impactful manner.

To give you a competitive edge in your job search, we've compiled a list of powerful action verbs that can help strengthen your resume and increase your chances of landing an interview:

Action Verbs

Related: What does an IT Support Specialist do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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