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Google IT Support Technician Resume Examples

This article provides examples of effective resumes for Google IT Support Technician positions, outlining important sections and key skills to include.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 8 min read

This article will provide a comprehensive guide to writing an effective resume for an IT Support Technician role at Google. It will discuss the necessary qualifications and experience, as well as how to customize your resume to showcase your relevant skills and expertise in order to stand out from the competition. Additionally, it will provide tips on optimizing your resume for keyword searches and what details should be included or excluded. Finally, it will offer advice on how to make sure your resume is tailored specifically for this particular job opportunity at Google.

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Google IT Support Technician Resume Example

Geraldean Brezinsky, IT Support Technician

geraldean.brezinsky@gmail.com

(634) 894-8978

Hartford, CT

Professional Summary

I am an experienced IT Support Technician with over 1 year of experience in the field. My core competencies include troubleshooting of hardware/software issues, providing technical assistance to users, and installation and maintenance of computer systems. I have a knack for quickly diagnosing and resolving technical issues and providing user-friendly solutions. I am well-versed in the installation, setup, and maintenance of computer systems, networks, and peripherals. Additionally, I have experience with setting up and configuring operating systems and applications. With a customer-focused approach and meticulous attention to detail, I strive to ensure a positive customer experience.

Work Experience

IT Support Technician at Infotech Solutions, CT

Nov 2022 - Present

  • Achieved 98% customer satisfaction rating from over 2500 support tickets handled within a year at Infotech Solutions, CT.
  • Developed an automated system for managing user accounts and password resets which reduced the average time spent on such tasks by 50%.
  • Implemented new security protocols that improved overall network protection resulting in zero reported incidents of data breach since their installation.

Junior IT Support Technician at Tek Support Services, CT

Sep 2022 - Sep 2022

  • Resolved 95% of all customer inquiries within 24 hours, and 100% resolution rate for over 200 service tickets handled in the last quarter.
  • Automated IT processes by developing scripts that reduced manual labor time spent on tasks from 2-3 hours to 15 minutes per task.
  • Trained 10 newly hired junior technicians on core principles of troubleshooting software and hardware issues with a 98% satisfaction rating from trainees.

Education

Associate Degree in Information Technology Support at Goodwin College, East Hartford, CT

Aug 2017 - May 2022

Relevant Coursework: Networking and Security Fundamentals, Operating Systems, Database Design and Management, Computer Maintenance and Troubleshooting.

Skills

  • Troubleshooting
  • Networking
  • Technical Support
  • Customer Service
  • System Administration
  • Problem Solving
  • Documentation

Certificates

  • CompTIA A+ Certification
  • CompTIA Network+ Certification

Tips for Writing a Better Google IT Support Technician Resume

1. Include a Summary Statement: A summary statement is a short, one- to two-sentence statement that introduces you and your qualifications to potential employers. This should be tailored to the specific job you’re applying for and should highlight your relevant experience and skills.

2. List Your Technical Skills: As an IT Support Technician, it’s important to list your technical skills on your resume. Be sure to include any certifications or other training related to Google products or services that you have completed.

3. Showcase Your Problem-Solving Skills: Highlighting any problem-solving skills that you have is essential when writing an IT support technician resume. Employers will want to know how you handle difficult tasks and resolve issues quickly and efficiently.

4. Demonstrate Your Communication Skills: As an IT support technician, communication is key in order to effectively diagnose and solve technical problems. Make sure to showcase your excellent verbal and written communication skills on your resume so employers know you can communicate with clients clearly and effectively.

5. Make Use of Action Verbs: Using action verbs throughout your resume can help you stand out from the competition by showing prospective employers that you are proactive in taking on tasks and challenges in the workplace. Examples of action verbs include “analyzed,” “implemented,” “managed,” “resolved,” etc

Related: IT Support Technician Resume Examples

Key Skills Hiring Managers Look for on Google IT Support Technician Resumes

When applying for an IT Support Technician opportunity at Google, it is important to incorporate keywords from the job description into your application. This is because Google uses Applicant Tracking Systems (ATS) to scan and filter applications for keywords that match their job requirements. By including relevant keywords in your application, you will ensure that your resume reaches a human recruiter or hiring manager and increase your chances of being considered for the role.

When applying for IT Support Technician positions at Google, you should be familiar with the following skills and terms.

Key Skills and Proficiencies
TroubleshootingNetworking
WindowsHardware
SoftwareActive Directory
System AdministrationTechnical Support
Customer ServiceSecurity
Help Desk SupportLAN/WAN
Systems AnalysisIT Infrastructure
VirtualizationCloud Computing
VoIPNetwork Design and Implementation
Database ManagementData Backup and Recovery
Project ManagementScripting

Related: IT Support Technician Skills: Definition and Examples

Common Action Verbs for Google IT Support Technician Resumes

Finding the right action verbs for a resume can be difficult, and it is important to use varied verbs in order to create an effective Google IT Support Technician resume. Using the same verbs throughout your resume can make it monotonous and dull. Instead, consider using words like “implemented”, “resolved”, “maintained”, “developed”, “optimized”, etc. to describe the activities you have completed in your past roles. This will help to showcase your technical expertise and make your resume stand out.

To give you an advantage in your job search, we've compiled a list of powerful action verbs that can help strengthen your resume and increase your chances of landing an interview:

Action Verbs
TroubleshotResolved
InstalledConfigured
MonitoredTested
MaintainedDiagnosed
AnalyzedUpgraded
AssistedImplemented
InvestigatedDocumented
ManagedOperated
StreamlinedRestored
Backed-upVerified
OptimizedTrained

Related: What does an IT Support Technician do?