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Top 11 Desktop Support Manager Certifications

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Updated 17 min read

Certifications are an important factor in the job market for desktop support managers. They demonstrate a level of knowledge, skill and dedication to the profession that employers value. Certification shows that an individual has taken the time to learn specific technologies and can apply them in a professional environment. Additionally, certifications provide employers with assurance that the person they are hiring is qualified and can handle their responsibilities. Certifications also serve as evidence of continued education and training, which helps employers identify potential employees who are committed to staying up-to-date on the latest trends and developments in the field. Finally, certifications often come with access to exclusive resources or discounts from vendors, which can be beneficial for both employers and employees alike.

This article reviews some of the top certifications for Desktop Support Managers and explains how they can benefit a desktop support manager's career.

What are Desktop Support Manager Certifications?

Desktop support manager certification is a type of professional certification that focuses on the management of desktop support teams. It is designed to provide employees with the knowledge, skills, and abilities they need to effectively manage desktop support services in an organization. The certification program covers topics such as best practices for desktop support, troubleshooting techniques, IT management processes, and customer service strategies.

The certification can help individuals who work in the field of desktop support by providing them with a recognized credential that demonstrates their expertise in the area. This can be beneficial for those looking to advance their career by increasing their chances of getting promoted or taking on higher-level positions within the company. The credential also helps employers identify qualified candidates for open positions and provides them with assurance that those individuals have the necessary skills to successfully manage desktop support teams. Furthermore, having this certification can make it easier to network with others in the industry, as it indicates a level of expertise and understanding of current trends in desktop support services.

Pro Tip: Obtaining a desktop support manager certification can be a great way to demonstrate your technical knowledge and expertise in managing IT systems. It can also provide you with the opportunity to gain valuable industry experience and increase your earning potential. Be sure to research the different certifications available, as they may vary by region or industry, and make sure to take continuing education courses as needed to keep your certification up-to-date.

Related: What does a Desktop Support Manager do?

Top 11 Desktop Support Manager Certifications

Here’s our list of the best certifications available to Desktop Support Managers today.

1. CompTIA A+ Certification

CompTIA A+ certification is an industry-recognized credential that validates the knowledge and skills of entry-level IT professionals. It is a globally accepted benchmark for establishing a career in IT, with more than one million CompTIA A+ certified professionals around the world.

The CompTIA A+ certification consists of two exams: 220-901 and 220-902. The exams cover hardware, networking, mobile devices, operating systems, software troubleshooting and security topics. To earn your CompTIA A+ certification, you must pass both exams.

It typically takes six to nine months to prepare for the CompTIA A+ certification depending on your experience level and study habits. You can prepare by taking an instructor-led course or self-study using books or online resources.

To get your CompTIA A+ certification you must register for the exams at Pearson VUE or Prometric testing centers and pay the exam fees. The cost of each exam is $219 USD (as of 2021).

2. Microsoft Certified Solutions Expert (MCSE)

Microsoft Certified Solutions Expert (MCSE) is a certification program designed to validate an individual’s expertise in designing, implementing, and managing solutions based on Microsoft technologies. The MCSE certification is highly sought after by employers and IT professionals alike as it demonstrates proficiency in the latest Microsoft technologies.

It typically takes around 6-9 months to complete the training necessary to become an MCSE certified professional. To get started, individuals must first pass one of the qualifying exams offered by Microsoft. These exams cover topics such as Windows Server, Exchange Server, SharePoint Server, SQL Server and System Center Configuration Manager. After passing the exam, individuals must then complete a series of courses that are specific to their chosen track (e.g., cloud platform or enterprise devices).

The cost for becoming an MCSE certified professional varies depending on the track chosen and can range from $1,000-$4,000 USD. This cost includes the cost of any required exams and course materials needed to complete the training. Additionally, individuals may also need to purchase additional software or hardware if they do not have access to it through their employer or school.

Once all of the required courses have been completed and passed with a minimum score of 70%, individuals will receive their official MCSE certification from Microsoft. This certification will be valid for three years before needing to be renewed with continuing education credits or retaking any relevant exams.

3. Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Administrator (MCSA) is a certification program designed to validate the skills of IT professionals working with Microsoft technologies. It is an entry-level certification that demonstrates knowledge and proficiency in the installation, configuration, and management of Windows Server operating systems. The MCSA certification is a prerequisite for more advanced certifications such as Microsoft Certified Solutions Expert (MCSE).

It typically takes between six months and one year to complete the requirements for the MCSA certification. To get certified, you will need to take two exams: one on Windows Server Administration fundamentals and another on either a specific server role or technology. The cost of each exam varies depending on location, but generally ranges from $165 USD to $200 USD per exam.

In addition to passing the required exams, you will also need to have at least one year of experience working with Windows Server operating systems before taking the MCSA exam. This experience can be gained through hands-on work or through training courses offered by Microsoft or other vendors.

4. Cisco Certified Network Associate (CCNA)

Cisco Certified Network Associate (CCNA) is a certification program from Cisco Systems that validates an individual's ability to install, configure, operate, and troubleshoot medium-sized routed and switched networks. It is the first step in Cisco's professional-level certifications and is considered a foundational level of networking knowledge. The CCNA certification is valid for three years after which it must be renewed.

To get the CCNA certification, you must pass two exams: ICND1 (Interconnecting Cisco Network Devices Part 1) and ICND2 (Interconnecting Cisco Network Devices Part 2). Both exams are 90 minutes long and consist of multiple choice questions. You can also choose to take one composite exam called the CCNAX instead of taking both ICND1 and ICND2 separately.

The cost of the CCNA certification varies depending on where you take the exam. Generally, it will cost between $250-$400 USD per exam. However, there are often discounts available if you purchase study materials or practice tests along with your exam voucher.

In terms of time commitment, it typically takes around 3 months to prepare for the CCNA certification depending on your prior experience with networking concepts and technologies.

5. Apple Certified Support Professional (ACSP)

Apple Certified Support Professional (ACSP) is a certification program designed to help Apple customers and IT professionals gain specialized knowledge in the use of Apple products. It is an industry-recognized credential that demonstrates proficiency in troubleshooting, diagnosing, and repairing Mac computers, iPhones, iPads, and other Apple products.

To become an ACSP, you must pass the ACSP Exam. The exam consists of two parts: a multiple-choice section and a hands-on lab. The multiple-choice section covers topics such as product features and functions, troubleshooting procedures, system configuration, networking fundamentals, security protocols, and more. The hands-on lab requires applicants to demonstrate their ability to diagnose and repair problems using Apple hardware and software.

The ACSP Exam takes approximately 2 hours to complete. To prepare for the exam, Apple recommends taking its online training course or attending an authorized training center. The cost of the exam varies depending on where you take it; however, it typically costs around $150 USD.

6. CompTIA Network+ Certification

CompTIA Network+ Certification is an internationally recognized certification that validates the knowledge and skills of networking professionals. It is designed to ensure that IT professionals have the skills needed to troubleshoot, configure, and manage both wired and wireless networks. The certification covers topics such as network technologies, installation and configuration, media and topologies, security, and network troubleshooting.

It takes approximately 30-40 hours of study time to prepare for the CompTIA Network+ Certification exam. Candidates must pass a 90-minute multiple-choice exam with a score of 720 or higher on a scale of 100-900 in order to receive their certification.

In order to get certified, candidates must purchase an exam voucher from CompTIA’s website or through an authorized training provider. Once they have purchased the voucher, they can register for the exam at any Pearson VUE testing center worldwide.

The cost of the CompTIA Network+ Certification exam is $319 USD (subject to change).

7. ITIL Foundation Certification

ITIL Foundation Certification is an entry-level qualification that provides a general awareness of the ITIL framework and how it can be used to improve IT service management. It is designed for individuals who are interested in gaining a better understanding of the ITIL framework and its associated best practices.

The certification consists of a two-hour, 40-question multiple choice exam that must be passed with a minimum score of 65%. The exam can be taken either online or in person at an accredited testing center. The cost of the exam varies depending on the provider, but generally ranges from $150-$250 USD.

In order to prepare for the exam, individuals should become familiar with the ITIL framework and its core concepts. This can be done through self-study or by taking an accredited training course. There are several courses available online, as well as classroom courses offered by various providers.

The time required to complete the certification depends on each individual’s level of knowledge and experience with ITIL. Generally speaking, it takes about 20 hours of study to prepare for the exam, although some may require more or less time depending on their familiarity with the material.

Once you have passed the exam and received your certification, you will receive an official certificate from AXELOS Global Best Practice confirming your achievement. Your certificate will also include your name, score and date of completion.

8. Microsoft Office Specialist (MOS) Certification

Microsoft Office Specialist (MOS) Certification is a globally recognized certification program that validates an individual’s skills in Microsoft Office applications. It is designed to validate the skills of those who use Microsoft Office applications such as Word, Excel, PowerPoint, Outlook and Access.

The MOS certification requires individuals to pass one or more exams for each application. The exams are administered by Certiport and measure a candidate’s knowledge and ability to use the features and functions of the Microsoft Office suite of products. Candidates must demonstrate their proficiency in using the software tools by completing tasks within a given time limit.

The amount of time it takes to get certified depends on how much time you have available to study for the exam. Generally speaking, it can take anywhere from two weeks to two months depending on your level of knowledge and experience with the software.

To get certified, you must first register with Certiport and purchase an exam voucher. You can then select which exam(s) you wish to take and schedule your test at any authorized testing center near you. Once you have passed all required exams, you will receive an official MOS Certificate from Certiport confirming your achievement.

The cost of becoming MOS certified varies depending on which exams you choose to take and where you decide to take them. Generally speaking, each exam costs around $150 USD per attempt; however, discounts may be available if multiple exams are taken at once or if vouchers are purchased in bulk.

9. CompTIA Security+ Certification

CompTIA Security+ is an internationally recognized certification that validates a professional’s skills in IT security. It is designed to demonstrate knowledge of network security, compliance and operational security, threats and vulnerabilities, access control and identity management, cryptography, and more.

The exam typically takes up to 90 minutes to complete and covers six domains: Network Security; Compliance & Operational Security; Threats & Vulnerabilities; Access Control & Identity Management; Cryptography; and Organizational Security. The exam costs $330 USD for the English version or $290 USD for the Japanese version.

In order to obtain CompTIA Security+ certification, you must pass the exam with a score of 750 or higher on a scale of 100-900. You can prepare for the exam by taking an authorized training course or self-study materials from CompTIA. Additionally, you must have at least two years of experience in IT administration with a focus on security before attempting the exam.

Once you have passed the exam, your certification will be valid for three years before needing to be renewed. To renew your certification, you must either retake the exam or submit Continuing Education Units (CEUs). CEUs are earned by attending approved conferences or seminars related to IT security topics.

10. HDI Desktop Support Technician Certification

HDI Desktop Support Technician Certification is a certification program offered by the Help Desk Institute (HDI). The certification is designed to provide IT professionals with the knowledge and skills necessary to support desktop users in an organization. This includes troubleshooting hardware, software, and network issues, as well as providing customer service and technical support.

In order to become certified, individuals must pass two exams: HDI Desktop Support Technician (DST) Exam and HDI Customer Service Representative (CSR) Exam. The DST exam covers topics such as hardware installation and configuration, software installation and configuration, troubleshooting techniques, user interface management, security fundamentals, and more. The CSR exam focuses on topics such as customer service principles, problem resolution techniques, communication skills, time management skills, and more.

The certification process typically takes between 6-12 weeks depending on the individual's study habits. In order to get started with the certification process individuals must first purchase the HDI Desktop Support Technician Certification Kit which includes both exams along with study materials for each exam.

The cost of the HDI Desktop Support Technician Certification Kit varies depending on where it is purchased but typically ranges from $400-$600 USD.

11. Juniper Networks Certified Internet Associate (JNCIA)

Juniper Networks Certified Internet Associate (JNCIA) is a certification program offered by Juniper Networks to validate the skills and knowledge of networking professionals. It is designed for entry-level network engineers, administrators, and support personnel who are responsible for installing, configuring, operating, and troubleshooting Juniper Networks devices.

The JNCIA exam consists of 65 multiple-choice questions that must be completed in 90 minutes or less. It covers topics such as routing protocols, IP addressing, switching technologies, security policies, and network management. To earn the JNCIA certification, candidates must pass the exam with a score of at least 70%.

It typically takes around 8-10 hours of study time to prepare for the JNCIA exam. Candidates can use official Juniper Networks training courses or self-study materials to prepare for the exam.

The cost of taking the JNCIA exam varies depending on where you take it. The cost is usually between $200-$300 USD.

Do You Really Need a Desktop Support Manager Certificate?

The short answer to this question is no, you do not need a desktop support manager certificate to be successful in the IT industry. However, there are many benefits to obtaining one.

Having a Desktop Support Manager Certificate can help demonstrate your knowledge and skills in managing and supporting desktops, laptops, printers, and other computing devices. This certification shows potential employers that you have the necessary knowledge and expertise needed to manage these systems effectively. It also proves that you have taken the time to learn the latest IT technologies and tools and can apply them in a professional manner.

In addition, having a Desktop Support Manager Certificate can help improve your career prospects. Many employers prefer candidates with certifications as they show that you are committed to keeping up with current industry trends and standards. With this certification, you will be more likely to stand out from other applicants when applying for job openings or promotions.

Overall, having a Desktop Support Manager Certificate is an excellent way to demonstrate your technical proficiency and commitment to staying up-to-date on the latest technology trends. Although it is not required for success in the IT industry, it can certainly give you an advantage over other applicants who do not have one.

Related: Desktop Support Manager Resume Examples

FAQs About Desktop Support Manager Certifications

Q1. What is the duration of a Desktop Support Manager certification?

A1. The duration of a Desktop Support Manager certification varies depending on the certification program chosen and the number of courses taken. Generally, certifications can take anywhere from 6 months to 1 year to complete.

Q2. What skills are needed for a Desktop Support Manager certification?

A2. Skills that are typically required for a Desktop Support Manager certification include technical knowledge, communication skills, problem-solving skills, customer service experience, and knowledge of the latest technologies and trends in desktop support management.

Q3. How much does it cost to obtain a Desktop Support Manager certification?

A3. The cost of obtaining a Desktop Support Manager certification depends on the type of program chosen and any associated fees such as exam fees or membership fees. Generally, costs range from $500-$1000 USD depending on the program chosen.

Q4. Are there any prerequisites for obtaining a Desktop Support Manager certification?

A4: Yes, most programs have prerequisites such as having prior work experience in IT or other related fields or passing certain exams or tests before being eligible to obtain the certification. It is important to check with each program for their specific requirements before beginning your studies.

Q5: Are there any job opportunities available after getting certified as a Desktop Support Manager?

A5: Yes, many employers look for individuals who have obtained certifications as evidence that they have the necessary knowledge and skills to be successful in this role. Having this credential can open up many job opportunities in desktop support roles at various companies across different industries.

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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