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CVS Patient Care Coordinator Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 9 min read

This article will provide guidance on how to create an effective resume when applying for a position as a Patient Care Coordinator at CVS. It will discuss what information should be included, such as relevant skills and experience, education, certifications and achievements, and it will provide tips for highlighting these elements in order to stand out from other applicants.

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CVS Patient Care Coordinator Resume Example

Shamirah Stoer, Patient Care Coordinator


(987) 912-7320

Madison, WI

Professional Summary

I am a highly experienced Patient Care Coordinator with over 2 years of experience in the healthcare sector. I am well-versed in patient care management, providing exceptional customer service, and coordinating with medical staff. My experience includes handling patient registration and filing, scheduling appointments, maintaining patient records, and performing general administrative duties. I am well-organized and able to multitask in a fast-paced environment. Additionally, I am proficient in medical billing and coding, as well as HIPAA compliance. I have a passion for providing quality care and enjoy helping others.

Work Experience

Patient Care Coordinator at Aurora Health Care, WI

Feb 2023 - Present

  • Increased patient satisfaction by 10% within 6 months: As a Patient Care Coordinator at Aurora Health Care, WI, I was able to successfully increase patient satisfaction scores from 85% to 95% within a 6 month period. This was achieved by providing timely and accurate information to patients, responding to patient feedback, and ensuring that all patient inquiries were handled promptly and efficiently.
  • Reduced patient wait times by 20%: Through my efforts as a Patient Care Coordinator, I was able to reduce patient wait times from an average of 45 minutes to 25 minutes. This was achieved by streamlining the intake process, assigning tasks more efficiently, and proactively addressing any potential bottlenecks in the system.
  • Developed a new patient education program: I developed a comprehensive patient education program that provided patients with the necessary information to make informed decisions about their healthcare. The program included educational materials, online resources, and a dedicated team of experts to answer questions.
  • Implemented a new patient scheduling system: I implemented a new patient scheduling system that improved the efficiency of the scheduling process. The system allowed for better tracking of patient appointments, reduced paperwork, and improved communication between the clinic and patients.

Patient Care Associate at ThedaCare, WI

Aug 2021 - Dec 2022

  • Improved patient satisfaction scores by 20% through improved patient communication. I provided personalized care and attention to each patient, ensuring that all their needs were met in a timely manner.
  • Reduced medication errors by 25% by implementing an electronic medication administration record system. I worked closely with the nursing staff to ensure that all medications were administered correctly and safely.
  • Successfully trained 10 new Patient Care Associates on the proper procedures for providing quality patient care. I created detailed training materials and conducted regular follow-ups to ensure all new hires were up to speed.
  • Increased patient flow efficiency by 15% by streamlining the patient intake process. I worked with the nursing staff to create a more efficient workflow, reducing wait times and increasing patient satisfaction.


Associate of Science in Health Care Administration at Herzing University - Milwaukee, WI

Aug 2017 - May 2021

Relevant Coursework: Health Care Systems and Organization, Health Care Financial Management, Health Care Law and Ethics, Public Health, and Health Care Quality Improvement.


  • Interpersonal Communication
  • Organization
  • Time Management
  • Patient Advocacy
  • Documentation
  • Medical Terminology
  • Problem Solving


  • Certified Patient Care Coordinator (CPCC)
  • Certified Medical Administrative Assistant (CMAA)

Tips for Writing a Better CVS Patient Care Coordinator Resume

1. Tailor your resume to the job: Make sure that you tailor your resume to the specific job you are applying for. Highlight any experience or qualifications that make you a great fit for the role.

2. Include relevant keywords: Use keywords from the job description in your resume, as this will help ensure that it is picked up by applicant tracking systems (ATS).

3. Showcase accomplishments: Instead of simply listing duties and responsibilities, showcase any accomplishments from previous roles, such as successful projects or awards won.

4. Be clear and concise: Keep your resume clear and concise so that recruiters can easily scan it and pick out the important information quickly.

5. Include a summary statement: A summary statement at the top of your resume is a great way to give recruiters an overview of who you are and what you can bring to the role.

Related: Patient Care Coordinator Resume Examples

Key Skills Hiring Managers Look for on CVS Patient Care Coordinator Resumes

When applying for a Patient Care Coordinator opportunity at CVS, it is important to incorporate keywords from the job description into your application. This is because CVS uses Applicant Tracking Systems (ATS) to scan resumes for relevant keywords and phrases. Therefore, if you do not include the same keywords and phrases that are used in the job description, your resume may not be seen by the hiring manager. Incorporating the right keywords is key to ensuring that your resume makes it through ATS and reaches the hiring manager's desk.

When applying for a Patient Care Coordinator position at CVS, you may come across common skills and key terms such as those listed below.

Key Skills and Proficiencies
Patient CareCommunication
Interpersonal SkillsOrganizational Skills
Time ManagementProblem Solving
DocumentationScheduling Appointments
Medical TerminologyRecord Keeping
Health Insurance KnowledgeComputer Literacy
Billing and CodingHIPAA Compliance
Medication AdministrationEmergency Procedures
Patient Education/CounselingClinical Documentation
Quality Assurance/ImprovementCollaboration with Healthcare Providers
Patient AdvocacyRegulatory Compliance

Related: Patient Care Coordinator Skills: Definition and Examples

Common Action Verbs for CVS Patient Care Coordinator Resumes

Using the same action verbs on your resume can be boring and unappealing to potential employers. It is important to use varied and powerful action verbs when writing a Patient Care Coordinator Resume in order to stand out from other applicants. Action verbs such as “supervised”, “coordinated”, “monitored”, “facilitated”, and “developed” can all be used to describe different duties and responsibilities associated with a Patient Care Coordinator role. Additionally, using words such as “created”, “streamlined”, or “implemented” can help emphasize your achievements while working in this position. Using creative and varied action verbs will help make your resume more attractive to potential employers.

Boost your resume and stand out from the competition with this list of powerful action verbs to use in your job applications:

Action Verbs

Related: What does a Patient Care Coordinator do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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