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CVS IT Support Analyst Resume Examples

This article provides CVS IT Support Analyst resume examples to help job seekers create their own resumes and highlight their skills and experience.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 8 min read

This article provides a comprehensive guide for writing a resume to apply for the position of IT Support Analyst at CVS. It discusses the skills, experience, and qualifications that are important for this role and explains how to best showcase them in your resume. Additionally, it offers tips on how to tailor your resume to emphasize the most relevant aspects of your career history in order to make a strong impression on the hiring manager.

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CVS IT Support Analyst Resume Example

Dominga Vanharen, IT Support Analyst

dominga.vanharen@gmail.com

(173) 303-2733

Jackson, MS

Professional Summary

I am an experienced IT Support Analyst with over 1 year of experience in managing technical support services and resolving issues in a timely manner. I possess strong knowledge of the latest IT technologies and experience in troubleshooting complex technical problems. I have a demonstrable track record of providing excellent customer service and resolving customer complaints. I am a reliable, organized and hardworking individual who is highly motivated to provide exceptional support to clients. My primary goal is to ensure that all IT services are operating efficiently and securely.

Work Experience

IT Support Analyst at Delta Computer Solutions, MS

Jan 2023 - Present

  • Implemented a new ticketing system that reduced customer wait times by 40%, resulting in an increase in customer satisfaction by 50%.
  • Developed a comprehensive knowledge base that reduced customer support calls by 25% and improved customer service.
  • Developed and implemented a system health monitoring solution, which identified and resolved over 500 system issues per month.
  • Improved the customer support process, resulting in a 50% decrease in customer complaints.

IT Support Technician at IT Support Solutions of Mississippi, MS

Aug 2022 - Nov 2022

  • Resolved over 200 technical support requests for IT Support Solutions of Mississippi within a three month period, reducing customer wait times by 30%.
  • Developed and implemented a new system for tracking customer service tickets, resulting in increased efficiency and accuracy.
  • Upgraded the company’s network infrastructure to include faster, more secure routers and switches, resulting in improved network performance and better security.
  • Diagnosed and repaired over 100 hardware and software problems for customers, increasing customer satisfaction by 40%.

Education

Associate of Applied Science in Information Technology Support at Mississippi Gulf Coast Community College, MS

Aug 2018 - May 2022

Relevant Coursework: Networking, Operating Systems, Programming, Database Design, Troubleshooting, System Analysis.

Skills

  • Troubleshooting
  • Networking
  • System Administration
  • Customer Service
  • Documentation
  • Problem-Solving
  • Technical Knowledge

Certificates

  • CompTIA A+ Certification
  • Microsoft Certified Solutions Associate (MCSA)

Tips for Writing a Better CVS IT Support Analyst Resume

1. Highlight your technical skills: Make sure to highlight your technical skills, such as experience with Windows, Linux, and other operating systems; knowledge of network technologies; and ability to troubleshoot hardware and software issues.

2. Showcase customer service experience: Demonstrate that you have the communication skills to provide excellent customer service. Showcase any prior customer service roles or experiences that demonstrate your ability to work well with customers.

3. Include certifications: If you have relevant certifications, include them on your resume as they can help demonstrate your expertise in the field.

4. Provide examples of problem-solving: Don’t just list your technical abilities — provide concrete examples of how you used them to solve problems or resolve issues for customers.

5. Use keywords: When creating a CV for an IT support analyst role, make sure that you use keywords related to the position so that it is easier for recruiters and hiring managers to find it when they are searching through resumes online.

Related: IT Support Analyst Resume Examples

Key Skills Hiring Managers Look for on CVS IT Support Analyst Resumes

When applying for an IT Support Analyst opportunity at CVS, it is important to incorporate keywords from the job description into your application. This is because CVS uses Applicant Tracking Systems (ATS) to scan resumes and applications for keywords that match the job requirements. By including relevant keywords in your application, you can ensure that your resume and cover letter are accurately flagged by the ATS as a good match for the IT Support Analyst position. Incorporating keywords from the job description can also help you stand out from other applicants and increase your chances of landing an interview with CVS.

The following list provides common skills and key terms to be aware of when applying for IT Support Analyst positions at CVS:

Key Skills and Proficiencies
TroubleshootingNetworking
Technical SupportHardware Installation
System AdministrationCustomer Service
Windows OSSoftware Installation
Active DirectoryIT Security
Problem SolvingLAN/WAN Administration
Help Desk SupportFirewall Configuration
Data Backup and RecoveryRemote Access Technologies
Server AdministrationScripting Languages
Virtualization TechnologiesCloud Computing
Network ProtocolsNetwork Monitoring

Related: IT Support Analyst Skills: Definition and Examples

Common Action Verbs for CVS IT Support Analyst Resumes

Finding different action verbs to use on a resume can be difficult. It's important to use varied verbs in order to create an effective CVS IT Support Analyst Resume. Using the same verb over and over again can make your resume sound repetitive and unappealing. Instead, look for creative ways to express your accomplishments, such as using words like “developed”, “executed”, “facilitated”, “implemented”, or “streamlined”. These verbs will help you showcase your skills and achievements in a more compelling way that will stand out from other applicants.

To give you an advantage in the job market, we've compiled a list of powerful action verbs to help strengthen your resume and get you that next interview:

Action Verbs
TroubleshotResolved
ConfiguredMonitored
InstalledMaintained
DiagnosedTested
UpgradedImplemented
OptimizedDocumented
AssistedAnalyzed
InvestigatedStreamlined
ManagedCoordinated
DevelopedTrained
SupportedAdministered

Related: What does an IT Support Analyst do?

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