CVS Health Care Concierge Resume Examples

This article will provide an overview of how to write a resume for a position as a Health Care Concierge at CVS. It will cover topics such as the best way to highlight relevant experiences and skills, how to show your commitment to patient care, and what other qualifications may be beneficial in order to stand out from the competition. Additionally, tips on crafting a compelling summary section and advice on showcasing your ability to excel in customer service roles will also be discussed.

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CVS Health Care Concierge Resume Example

Marra Arnaudo, Health Care Concierge

marra.arnaudo@gmail.com

(371) 426-7044

Orlando, FL

Professional Summary

I am a Health Care Concierge with over 1 year of experience in providing exceptional customer service to clients and health care providers. My expertise lies in navigating the complexities of the medical system, coordinating medical appointments, and providing assistance to clients and health care providers. I have a strong background in customer service, medical terminology, and medical records management. I am skilled in developing and maintaining relationships with clients and providers, and I am proficient in utilizing a variety of software and computer applications. I am highly organized, detail-oriented, and possess excellent communication and problem-solving skills. I am passionate about helping people and providing the best possible customer service to clients.

Work Experience

Senior Health Care Concierge at MDVIP, FL

Nov 2022 - Present

• Achieved a 95% satisfaction rate from clients through providing superior customer service and health advice. This was achieved through conducting proactive outreach and follow-up calls to ensure client satisfaction and by providing personalized solutions to meet their health needs.
• Reduced patient wait times by 20%, resulting in a more efficient and stress-free environment for clients. This was accomplished by streamlining the check-in process, ensuring that all necessary paperwork was completed prior to the appointment and utilizing an online scheduling system.
• Increased patient retention by 10%, due to offering customized health plans and services tailored to the individual's needs. This was accomplished through developing relationships with patients, providing educational resources and offering support and guidance to help them achieve their health goals.

Health Care Concierge at Physicians Premier, FL

Aug 2022 - Oct 2022

• Improved service satisfaction ratings by 10% within 6 months: I developed and implemented a new customer service program that focused on providing personalized care and attention to all patients. This included creating an online portal for patients to easily book appointments, answer questions, and get updates. As a result, the patient satisfaction ratings increased from 70% to 80% within 6 months.
• Streamlined medical billing process by 30%: I worked closely with the accounting department to identify areas where the medical billing process could be improved. By automating certain steps, such as generating invoices and tracking payments, I was able to reduce the time spent on medical billing by 30%.
• Generated $40,000 in revenue through outreach programs: I organized and conducted outreach programs to local businesses and organizations to increase awareness of the clinic's services and generate additional revenue. Through my efforts, I was able to generate $40,000 in additional revenue for the clinic.

Education

Bachelor of Science in Health Care Administration at Florida International University, FL

Aug 2017 - May 2022

Relevant Coursework: Healthcare Policy, Healthcare Finance, Healthcare Quality & Safety, Healthcare Law & Ethics.

Skills

• Customer service
• Communication
• Scheduling
• Medical knowledge
• Administrative tasks
• Problem-solving
• Time management

Certificates

• Certified Health Care Concierge (CHCC)
• Certified Medical Office Manager (CMOM)

Tips for Writing a Better CVS Health Care Concierge Resume

1. Highlight Your Professional Qualifications: Make sure to include any professional qualifications you have acquired in the health care field, such as certifications, licenses, or degrees. This will help demonstrate your expertise and commitment to the industry.

2. Include Relevant Skills and Experiences: Instead of providing a long list of skills and experiences, focus on those most relevant to the job you are applying for. Include specific examples of how you have used these skills in previous roles or projects.

3. Showcase Your Customer Service Skills: CVS Health Care Concierge jobs require excellent customer service abilities. Make sure to highlight any customer service experience you have and provide specific examples of how you have gone above and beyond for customers in the past.

4. Use Action-Oriented Language: Use active language throughout your resume that emphasizes your accomplishments instead of just listing duties from past roles. For example, use phrases like “provided exceptional customer service” instead of “worked as a customer service representative” when describing your experience.

5. Tailor Your Resume for Each Job Application: Before sending out your resume, make sure it is tailored specifically for each job application you are submitting it for. Read through the job description carefully and adjust your resume accordingly to ensure that it is an accurate reflection of what the employer is looking for in a candidate

Related: Health Care Specialist Resume Examples

Key Skills Hiring Managers Look for on CVS Health Care Concierge Resumes

When applying for a Health Care Concierge opportunity at CVS, it is essential to incorporate keywords from the job description into your resume and cover letter. This is because CVS utilizes an Applicant Tracking System (ATS) to search for potential candidates. The ATS scans resumes and cover letters for keywords that match those in the job description, so if your application does not include the required keywords, it may be overlooked by the system. Including relevant keywords will help ensure that your application stands out from other candidates and makes it easier for recruiters to find you.

When applying for a health care concierge position at CVS, you may encounter common skills and key terms such as customer service, communication, problem-solving, and medical terminology.

Related: Health Care Specialist Skills: Definition and Examples

Common Action Verbs for CVS Health Care Concierge Resumes

Finding varied action verbs for your resume can be a challenge. However, using different action verbs is important in order to create a more compelling and effective resume. Using the same words over and over again can make your resume sound repetitive and dull. For example, if you are applying for a position as a CVS Health Care Concierge, it is important to use words such as "coordinated," "monitored," "assisted," or "facilitated" to describe your experience and skills. This will help you better showcase your qualifications and stand out from other applicants.

To give you a competitive edge, we've compiled a list of powerful action verbs that will strengthen your resume and help you land your next interview:

Related: What does a Health Care Specialist do?