Top 11 Customer Assistant Certifications
This article covers the most popular customer assistant certifications available, including cost and requirements.
Published 17 min read
Certifications are important for customer assistants in the job market because they demonstrate a level of knowledge and skill that is attractive to employers. Certifications provide evidence that the customer assistant has taken the time and effort to learn specific skills related to their field, such as customer service, communication, problem solving, and more. They also show potential employers that the customer assistant is committed to developing their career and staying up-to-date with industry trends. Finally, certifications can give a customer assistant an edge over other applicants who do not have them.
The article reviews top certifications for Customer Assistants and explains how they can help to advance a customer assistant's career.
What are Customer Assistant Certifications?
Customer Assistant Certification is a certification program designed to help customer service professionals develop the skills and knowledge necessary to provide outstanding customer service. It is based on the framework of the National Institute of Customer Service Excellence (NICE) which outlines the core competencies required for successful customer service. The certification provides recognition to those who have achieved a certain level of proficiency in customer service, as well as providing a benchmark for employers to assess their employees’ abilities.
The certification covers topics such as communication techniques, problem solving strategies, customer relations, conflict resolution, and product knowledge. It also provides an understanding of how to use technology effectively in order to improve customer service. By completing this program, individuals can demonstrate that they are proficient in these areas and gain recognition from employers for their commitment to excellence in customer service.
In addition to providing recognition for those who complete the program, Customer Assistant Certification can also help individuals advance their careers by increasing their marketability and giving them an edge over other job applicants with similar qualifications. With this certification, customers can feel confident that they are receiving quality assistance from someone who has been trained and certified in the field of customer service. This can result in improved customer satisfaction levels and increased loyalty among customers.
Pro Tip: Make sure to research and select a customer assistant certification program that is accredited by a reputable organization. This will ensure that your certification is recognized as valid and reliable in the industry.
Related: What does a Customer Assistant do?
Top 11 Customer Assistant Certifications
Here’s our list of the best certifications available to Customer Assistants today.
1. Certified Customer Service Professional (CCSP)
Certified Customer Service Professional (CCSP) is a professional certification program designed to recognize customer service professionals who demonstrate the knowledge and skills necessary to provide exceptional customer service. The CCSP exam tests a candidate’s understanding of customer service principles, processes, and practices.
The CCSP exam is offered by the International Customer Service Association (ICSA). It is a two-hour, multiple-choice exam that covers topics such as customer relations, communication skills, problem solving, and customer service technology. To pass the exam, candidates must score at least 70% on each section of the test.
It typically takes three to six months of preparation to be ready for the CCSP exam. Candidates should have at least one year of experience in a customer service role before attempting the exam. Preparation materials are available from ICSA and other sources such as books and online courses.
The cost of taking the CCSP exam varies depending on where you take it. In most cases, it costs around $250 USD to take the exam plus an additional fee for any materials or training needed to prepare for it.
2. Certified Professional in Customer Relationship Management (CPCRM)
Certified Professional in Customer Relationship Management (CPCRM) is a certification program offered by the Customer Relationship Management Institute (CRMI). The CPCRM certification is designed to recognize individuals who have achieved a comprehensive understanding of customer relationship management (CRM) principles and practices.
The CPCRM exam consists of 150 multiple-choice questions, covering topics such as customer service, sales force automation, marketing automation, data analysis and reporting, analytics and business intelligence, customer experience management, and more. The exam takes approximately two hours to complete.
To become certified as a CPCRM, you must pass the exam with a score of 70% or higher. You must also have at least two years of professional experience in CRM or related fields.
The cost for the CPCRM certification exam is $395 USD. After passing the exam, there is an annual fee of $95 USD to maintain your certification status.
3. Certified Customer Experience Professional (CCXP)
Certified Customer Experience Professional (CCXP) is a professional certification program that recognizes individuals who have demonstrated a mastery of customer experience management. The CCXP certification is offered by the Customer Experience Professionals Association (CXPA), an international, non-profit organization dedicated to advancing the practice of customer experience management.
To earn the CCXP designation, applicants must demonstrate their knowledge and expertise in customer experience management through a rigorous exam. The exam consists of two parts: a written component and an online proctored component. The written component covers topics such as customer journey mapping, customer service strategies, and analytics. The online proctored component tests the applicant’s ability to apply their knowledge in real-world scenarios.
The entire process of becoming certified typically takes 3-6 months, depending on how quickly you complete the required coursework and study for the exam. To get started, applicants must first become members of CXPA and pay the membership fee ($295 USD). After becoming a member, applicants can register for one of CXPA’s training courses or purchase self-study materials to prepare for the exam. Once all coursework has been completed and passed, applicants can then register for and take the exam ($495 USD). Upon passing the exam with a score of 80% or higher, applicants will be awarded their CCXP designation.
4. Certified Customer Service Manager (CCSM)
Certified Customer Service Manager (CCSM) is a professional certification program designed to help customer service professionals develop their skills and knowledge in leading and managing customer service teams. The CCSM program is offered by the International Customer Service Association (ICSA), an organization dedicated to advancing the customer service profession.
The CCSM program consists of two parts: a self-paced online course and an exam. The online course covers topics such as customer service fundamentals, communication strategies, problem solving, leadership and team building, and more. The exam tests your knowledge of the material covered in the course.
It typically takes about 8-10 weeks to complete the CCSM program, depending on how quickly you move through the course material. To get started with the program, you must first register for it at ICSA’s website. The cost of registration is $395 USD. Once you have registered, you will receive access to the online course materials and can begin studying for the exam.
Once you have completed the online course and passed the exam, you will receive your CCSM certification from ICSA. This certification demonstrates that you have a comprehensive understanding of customer service principles and practices and are qualified to lead customer service teams effectively.
5. Certified Support Center Analyst (CSCA)
Certified Support Center Analyst (CSCA) is a professional certification program designed to recognize the knowledge and skills of those who work in technical support centers. It is offered by the International Association of Technical Support Professionals (IATSP).
The CSCA certification program is designed to validate the technical, customer service, and problem-solving skills of support center personnel. It requires candidates to demonstrate their ability to effectively analyze customer problems, identify solutions, and provide quality service.
To become certified as a CSCA, you must pass an exam that covers topics such as customer service, problem solving, communication, and technical knowledge. The exam is administered online and takes about two hours to complete.
The cost for the CSCA exam varies depending on your country or region. In the United States, it costs $250 USD for members of IATSP or $350 USD for non-members.
Once you have successfully passed the exam, you will be awarded the Certified Support Center Analyst (CSCA) credential. This credential will demonstrate your expertise in providing quality technical support services and will help you stand out from other applicants when applying for jobs in this field.
6. Certified Call Center Representative (CCCR)
Certified Call Center Representative (CCCR) is a professional certification program designed to recognize individuals who have demonstrated excellence in providing customer service and support via telephone. The CCCR certification is offered by the International Customer Service Association (ICSA). It is an internationally recognized certification that validates the knowledge and skills of call center representatives.
The CCCR program consists of three levels: Basic, Intermediate, and Advanced. Each level requires the completion of a comprehensive exam that covers topics such as customer service best practices, communication skills, problem solving, and more. To become certified at any level, candidates must pass the corresponding exam with a score of 80% or higher.
The amount of time it takes to become certified depends on how much time you can dedicate to studying for the exams. Generally speaking, it will take between two to four months to complete all three levels of the CCCR program.
In order to get started with the CCCR program, you must first purchase an ICSA membership which includes access to study materials and practice exams. The cost for an ICSA membership varies depending on whether you are a student or professional member; however, prices typically range from $100-$200 USD per year. Once you have purchased your membership, you can register for the exams through ICSA's website.
Once you have passed all three levels of the CCCR program, you will receive your official certificate from ICSA and be eligible for recognition as a Certified Call Center Representative.
7. Certified Salesforce Administrator (CSA)
A Certified Salesforce Administrator (CSA) is a professional who has been certified to demonstrate their expertise in the Salesforce platform. The certification is designed to validate the knowledge and skills of a Salesforce Administrator, which includes managing users, data, and security; creating custom objects; and building custom applications.
It takes approximately 10-12 weeks to complete the CSA certification process. This includes studying for the exam, taking practice tests, and completing the actual exam. The exam consists of 60 multiple-choice questions that must be completed within 90 minutes.
To become a CSA, you must first register for the exam at Salesforce’s website. After registering, you will need to purchase study materials such as books or online courses that cover topics related to Salesforce Administration. Once you have studied enough material, you can then take practice tests to prepare for the actual exam.
The cost of becoming a CSA varies depending on the materials you choose to use for studying and preparation. Generally speaking, it can cost anywhere from $200-$500 USD for all associated costs including registration fees and study materials.
8. Certified Professional in Customer Engagement (CPCE)
Certified Professional in Customer Engagement (CPCE) is a professional certification program that recognizes individuals who have demonstrated expertise in customer engagement. The CPCE program is offered by the International Association of Customer Engagement Professionals (IACEP) and was developed to provide industry-recognized credentials for customer engagement professionals.
The CPCE program consists of two parts: an online course and an exam. The online course provides comprehensive training on customer engagement best practices, including topics such as customer service, sales, marketing, analytics, and technology. After completing the course, applicants must pass an exam to become certified.
The entire process typically takes about six months to complete. To get started, applicants must register for the CPCE program by submitting an application form and paying a fee of $495 USD. Once registered, applicants can begin taking the online course at their own pace. Upon completion of the course, applicants will be eligible to take the exam which is administered online through IACEP's testing partner Kryterion Global Testing Solutions.
Once applicants pass the exam they will receive their official CPCE certification from IACEP and will be listed on IACEP's website as a Certified Professional in Customer Engagement.
9. Certified Quality Assurance Specialist (CQAS)
Certified Quality Assurance Specialist (CQAS) is a professional certification program offered by the American Society for Quality (ASQ). It is designed to recognize individuals who have demonstrated knowledge and skills in quality assurance principles and practices. The CQAS credential is intended to provide assurance to employers that certified professionals possess the knowledge and skills necessary to effectively manage quality assurance systems.
To become a Certified Quality Assurance Specialist, applicants must pass an exam administered by ASQ. The exam consists of multiple-choice questions covering topics such as quality management, process improvement, statistical analysis, auditing, and inspection. Applicants must also demonstrate experience in quality assurance activities through a portfolio review.
The exam typically takes two hours to complete and costs $250 USD. After passing the exam, applicants must maintain their certification by completing continuing education requirements every three years.
10. Microsoft Office Specialist Certification for Customer Service
Microsoft Office Specialist (MOS) Certification for Customer Service is a professional certification that validates an individual’s knowledge and skills in using Microsoft Office applications. It is designed to help customer service professionals demonstrate their expertise with the Microsoft Office suite of programs, which are widely used in customer service departments.
To earn the MOS certification, individuals must pass one or more exams that test their knowledge of the specific Microsoft Office applications they wish to be certified in. The exams cover topics such as working with documents, spreadsheets, presentations, databases, email, and other related tasks. Depending on the number of applications an individual wishes to become certified in, it can take anywhere from 1-3 hours to complete all the required exams.
The cost of MOS certification varies depending on the number of exams taken and whether or not an individual opts for additional training courses offered by Microsoft. Generally speaking, each exam costs around $150 USD.
Individuals can register for MOS certification exams through Prometric Testing Centers or Pearson VUE Testing Centers located around the world. Once registered, candidates will receive instructions on how to schedule their exam at a time and location convenient for them.
11. ICMI’s Certified Contact Center Leader Program
The ICMI Certified Contact Center Leader Program is an online certification program designed to help contact center professionals develop their leadership skills and gain the knowledge they need to lead successful contact centers. The program consists of four modules, each focusing on a different aspect of contact center management, including customer service, operations, technology and people management. Each module includes video lectures, quizzes, case studies and other interactive activities.
It typically takes about 6-8 weeks to complete the program. To get started, you must register for the program by submitting your name and contact information on the ICMI website. After registering, you will have access to all four modules and can start learning at your own pace.
The cost of the program is $1,495 USD for individuals or $3,995 USD for teams of up to five people. This fee covers access to all four modules as well as a certificate upon completion of the program.
Do You Really Need a Customer Assistant Certificate?
When it comes to customer service, having a certification can be beneficial for both employers and employees. It is an assurance that the employee has been trained in the necessary skills to effectively provide the best customer service possible.
For employers, having a certified employee on staff can help build trust with customers and increase their satisfaction with the business. Customers are more likely to feel comfortable interacting with someone who has been certified as competent in customer service related tasks. A certified employee also demonstrates to customers that they have taken the time to be properly trained in how to best serve them. This can result in increased loyalty among customers which can lead to higher revenues for businesses.
For employees, having a certification can help demonstrate their commitment to their job and make them stand out from other applicants when looking for new positions. Having a certification may also open up opportunities for advancement within the company or even allow them access to better job opportunities elsewhere.
Overall, obtaining a Customer Assistant Certificate can be beneficial for both employers and employees alike. It provides assurance of competency and professionalism when dealing with customers and demonstrates commitment from employees that could lead to greater rewards down the line. Therefore, if one wishes to pursue a career in customer service, obtaining a Customer Assistant Certificate may be worth considering.
Related: Customer Assistant Resume Examples
FAQs About Customer Assistant Certifications
Q1: What is a Customer Assistant Certification?
A1: A Customer Assistant Certification is an industry-recognized credential that provides proof of professional competency in the field of customer service. It demonstrates knowledge and understanding of customer service principles, communication strategies, problem-solving techniques, and other skills necessary to effectively serve customers.
Q2: How do I get certified as a Customer Assistant?
A2: To become certified as a Customer Assistant, you must pass an assessment or examination that tests your knowledge and understanding of customer service concepts. You may also need to complete additional training courses or workshops depending on the certification requirements.
Q3: What are the benefits of becoming certified as a Customer Assistant?
A3: Becoming certified as a Customer Assistant can help enhance your resume and demonstrate your commitment to providing excellent customer service. It can also open up opportunities for career advancement and increased responsibility within organizations. Additionally, some employers may offer salary increases for employees who hold certifications in their field.
Q4: How long does it take to get certified as a Customer Assistant?
A4: The length of time it takes to become certified as a Customer Assistant will vary depending on the certification program you choose to pursue. Generally speaking, it can take anywhere from one month to one year or longer to complete all the necessary steps for certification.
Q5: Is there an expiration date for my Customer Assistant Certification?
A5: Yes, most certifications have an expiration date associated with them. Depending on the program, you may need to renew your certification every two or three years in order to maintain its validity.