Top 11 Client Coordinator Certifications

Certifications are important for a client coordinator in the job market because they demonstrate a level of expertise and knowledge in the field. They also show potential employers that the candidate is dedicated to their career and willing to invest time and money into becoming certified. Certifications can help a client coordinator stand out from other applicants and give them an edge when competing for positions. Additionally, certifications may be required by certain employers or industries, which could open up more job opportunities. Finally, certifications can also lead to higher salaries as employers may be willing to pay more for someone with specialized knowledge or experience.

The purpose of this article is to review the top certifications for Client Coordinators and explain how they can help advance a client coordinator's career.

What are Client Coordinator Certifications?

Client Coordinator Certification is a certification program designed to help professionals in the client coordination field gain additional skills and knowledge needed for their job. This certification helps employees learn how to effectively manage client relationships, develop successful marketing strategies, and understand the importance of customer service. It can also help them become better communicators and problem solvers, as well as provide them with an understanding of project management principles. By having this certification, employees will have more confidence in their abilities and be able to provide better customer service. Additionally, this certification can increase their chances of being promoted or hired for higher positions within their organization.

Pro Tip: When obtaining client coordinator certification, be sure to research the various certifications available and choose the one that best fits your career goals. Additionally, look for courses that provide continuing education opportunities so you can stay up-to-date on industry trends and best practices.

Related: What does a Client Coordinator do?

Top 11 Client Coordinator Certifications

Here’s our list of the best certifications available to Client Coordinators today.

1. Certified Client Coordinator (CCC)

Certified Client Coordinator (CCC) is a certification program offered through the International Association of Certified Client Coordinators (IACCC). It is designed to provide professional recognition to those who have achieved a high level of expertise in client coordination. The certification requires that applicants demonstrate knowledge and skills related to client coordination, including communication, problem solving, negotiation, and customer service.

The IACCC offers two levels of certification: Certified Client Coordinator (CCC) and Advanced Certified Client Coordinator (ACCC). The CCC certification requires applicants to complete an online course and pass an exam. The course covers topics such as client communication, conflict resolution, project management, and customer service. The exam consists of multiple-choice questions related to the topics covered in the course.

The cost for the CCC certification is $250 USD. It typically takes about four weeks to complete the course and pass the exam. To get started on your path towards becoming a CCC certified professional, you must register with the IACCC website and pay the fee associated with the certification program. After registering, you will be provided with access to the online course materials which you can use to prepare for the exam. Once you have successfully completed all requirements for the CCC certification program, you will receive your certificate from IACCC.

2. Certified Professional Client Coordinator (CPCC)

Certified Professional Client Coordinator (CPCC) is a professional certification for those who work in client services and client management roles. The CPCC certification is offered by the International Association of Client Service Professionals (IACSP). It is designed to recognize professionals who have demonstrated knowledge, skills, and abilities in client service, client relationship management, and customer service.

The CPCC certification requires successful completion of an online exam that covers topics such as customer service principles, communication techniques, problem-solving strategies, and conflict resolution. The exam consists of 100 multiple-choice questions and takes approximately two hours to complete.

To become certified as a CPCC, individuals must first meet the eligibility requirements established by IACSP. These include having at least three years of experience working in a client services role or related field; completion of an approved training program; or holding a degree from an accredited college or university in business administration, marketing, communications or a related field.

Once eligible to take the exam, individuals must pay an application fee of $195 USD plus any applicable taxes before they can register for the exam. After passing the exam with a score of 80% or higher, individuals will receive their official CPCC certificate within 4-6 weeks.

3. Certified Client Relationship Manager (CCRM)

Certified Client Relationship Manager (CCRM) is a certification program offered by the Institute of Certified Professional Managers (ICPM). It is designed to help professionals in the client relationship management field develop and demonstrate their knowledge, skills, and abilities. The CCRM certification is a comprehensive program that covers topics such as customer service, sales strategies, communication techniques, problem solving, and project management.

The CCRM program consists of three levels: Certified Client Relationship Manager (Level 1), Advanced Certified Client Relationship Manager (Level 2), and Master Certified Client Relationship Manager (Level 3). To become certified at any level, an individual must complete the required training coursework and pass the corresponding certification exam. Depending on the level of certification sought, it can take anywhere from 4-12 months to complete all requirements.

The cost for obtaining a CCRM certification varies depending on the level of certification sought. Level 1 (Certified Client Relationship Manager) costs $1,399; Level 2 (Advanced Certified Client Relationship Manager) costs $2,499; and Level 3 (Master Certified Client Relationship Manager) costs $3,999. All fees include registration fees, course materials and exam fees.

To get started with the CCRM program, individuals must first register with ICPM online or via mail. Once registered they will receive access to the online learning platform where they can begin their coursework. Upon completion of all coursework requirements and passing the corresponding exam(s), individuals will be awarded their respective CCRM certification credentials.

4. Certified Client Service Professional (CCSP)

Certified Client Service Professional (CCSP) is a professional certification offered by the National Association of Certified Client Service Professionals (NACCP). It is designed to recognize individuals who have achieved a high level of expertise in client service.

The CCSP certification requires that applicants demonstrate their knowledge and skills in customer service, communication, problem-solving, and other areas. To become certified, applicants must pass a written exam and an oral interview. The exam consists of 50 multiple-choice questions covering topics such as customer service principles, customer relations management, problem solving techniques, communication strategies, and conflict resolution.

The entire process takes approximately six months to complete. Applicants must first submit their application to NACCP for review and approval. Once approved, they will be given access to study materials which they must complete before taking the exam. After passing the exam, applicants must then attend an oral interview with a panel of NACCP representatives. Upon successful completion of both the written exam and the oral interview, applicants will be awarded their CCSP certification.

The cost for becoming certified varies depending on the applicant's country of residence. Generally speaking, it costs around $500 USD for US residents to become certified; however fees may vary slightly from country to country.

5. Certified Client Care Specialist (CCCS)

Certified Client Care Specialist (CCCS) is a certification program designed to help professionals in the customer service and client care industry develop their skills and knowledge. The CCCS certification is offered by the International Customer Service Association (ICSA). It provides a comprehensive overview of customer service best practices, including communication techniques, problem-solving strategies, and conflict resolution.

The CCCS certification consists of four parts: an online exam, a hands-on workshop, a case study project, and an online review. The online exam covers topics such as customer service principles, communication strategies, problem-solving skills, and conflict resolution. The hands-on workshop focuses on developing practical skills in customer service. The case study project requires applicants to demonstrate their knowledge of customer service through a real-world scenario. Finally, the online review assesses applicants’ understanding of customer service concepts.

It typically takes about two months to complete the CCCS certification program from start to finish. To get started, you must first register for the program with ICSA and pay the associated fee ($395). Once you have registered for the program, you will receive access to course materials and instructions on how to complete each step of the process.

The cost of obtaining your CCCS certification is $395 USD plus any applicable taxes or fees. This fee covers all materials needed for completion of the program as well as access to ICSA’s online resources and support services.

6. Certified Client Services Manager (CCSM)

Certified Client Services Manager (CCSM) is a certification program for professionals who provide customer service and support to clients. It is designed to help individuals develop the skills necessary to effectively manage client relationships, deliver high-quality customer service, and increase customer satisfaction. The CCSM certification is offered by the International Customer Service Association (ICSA).

To become certified as a CCSM, applicants must complete an ICSA accredited training program and pass an exam. The training program typically takes four days to complete and covers topics such as customer service fundamentals, communication strategies, problem solving techniques, conflict resolution strategies, and more. After completing the training program, applicants must pass a proctored exam that tests their knowledge of customer service best practices.

The cost of obtaining the CCSM certification varies depending on the provider offering the course. Generally speaking, it can range anywhere from $500-$2,000 USD.

Once certified as a CCSM, individuals will be able to demonstrate their commitment to providing excellent customer service and support to clients. This certification can also open up opportunities for career advancement in customer service roles within organizations.

7. Certified Client Experience Manager (CXCM)

Certified Client Experience Manager (CXCM) is a professional certification program designed to help customer service professionals and managers develop the skills and knowledge needed to provide exceptional client experiences. This certification is offered by the International Customer Service Association (ICSA).

The CXCM certification program consists of three courses: Fundamentals of Client Experience, Advanced Strategies for Client Experience, and Leadership in Client Experience. Each course takes approximately 10 hours to complete.

To get certified as a CXCM, you must first complete all three courses and pass the accompanying exams with a score of at least 75%. Once you have successfully completed the courses and passed the exams, you will be awarded your CXCM certification.

The cost of the CXCM certification program varies depending on which package you choose. The most basic package costs $499 USD and includes access to all three courses, practice tests, study guides, and exam vouchers. The premium package costs $799 USD and includes everything from the basic package plus additional resources such as webinars, one-on-one coaching sessions, and access to ICSA’s online community.

8. Certified Client Liaison Officer (CLO)

A Certified Client Liaison Officer (CLO) is a professional who specializes in providing customer service and support to clients. CLOs are responsible for building relationships with customers, addressing their needs, and resolving any issues that may arise. They also act as a liaison between the company and its clients, ensuring that both parties are satisfied with the services provided.

It typically takes about 6 months to become a Certified Client Liaison Officer. The process involves completing an accredited program or training course, passing an exam, and obtaining certification from a recognized organization such as the International Association of Customer Service Professionals (IACSP).

To get certified as a CLO, you must first complete an accredited program or training course. These courses can be found online or at local colleges and universities. After completing the coursework, you must then pass an exam administered by IACSP or another recognized organization. Once you have passed the exam, you will receive your certification from IACSP or another organization.

The cost of becoming a Certified Client Liaison Officer varies depending on the program or training course you choose to take. Generally speaking, it can range anywhere from $500-$2,000 USD depending on where you take the course and how long it lasts.

9. Certified Customer Service Coordinator (CSSC)

Certified Customer Service Coordinator (CSSC) is a professional certification that demonstrates an individual’s knowledge and skills in customer service. It is designed to help customer service professionals become more effective in their roles and better serve their customers.

The CSSC certification is offered by the International Customer Service Association (ICSA). The certification requires passing an exam, which consists of multiple-choice questions covering topics such as customer service principles, communication techniques, problem solving, and technology applications. The exam takes approximately two hours to complete.

To be eligible for the CSSC certification, applicants must have at least two years of customer service experience or equivalent education or training. Applicants must also submit a completed application form and pay the applicable fee.

The cost of the CSSC certification varies depending on whether you are taking the exam online or at a test center. If you take the exam online, it costs $175 USD; if you take it at a test center, it costs $195 USD.

10. Certified Patient Care Coordinator (CPCC)

Certified Patient Care Coordinator (CPCC) is a professional certification designed to recognize individuals who have demonstrated the knowledge and skills necessary to provide effective patient care coordination. The CPCC credential is awarded by the National Association of Healthcare Quality (NAHQ).

The CPCC certification requires applicants to have at least two years of experience in healthcare quality or patient care coordination, as well as a minimum of 60 hours of continuing education related to patient care coordination. Applicants must also pass an exam that covers topics such as patient assessment, communication, data management, and quality improvement.

The process of obtaining the CPCC certification typically takes several months. After submitting an application and meeting all eligibility requirements, candidates must register for and take the exam. The exam fee is $450 for NAHQ members and $550 for non-members. Once the exam is successfully completed, candidates will receive their CPCC certificate in approximately 6-8 weeks.

11. Certified Project Management Professional for Clients (PMPC).

Certified Project Management Professional (PMPC) is a professional certification program developed by the Project Management Institute (PMI). The PMPC is designed to recognize individuals who have achieved a high level of expertise in project management and demonstrate their commitment to the profession.

The PMPC requires applicants to have at least 5 years of professional project management experience and 35 contact hours of formal project management education. In addition, applicants must pass an exam that covers topics such as project scope, scheduling, budgeting, risk management, communication and quality control.

To become certified as a PMPC, applicants must first submit an application to the PMI for review. Once approved, applicants can then register for the exam and pay the associated fees. The cost of taking the exam varies depending on your location but typically ranges from $405-$555 USD.

Once registered for the exam, applicants can begin studying for it using study materials provided by PMI or other third-party vendors. It typically takes between 6-12 months to prepare for the exam depending on how much time you are able to dedicate to studying each week.

Once you have passed the exam you will be awarded with your PMPC certification which is valid for 3 years before needing to be renewed. To maintain your certification you must earn 60 Professional Development Units (PDUs) every 3 years and pay an annual renewal fee of $60 USD.

Do You Really Need a Client Coordinator Certificate?

The answer to this question depends on your individual career goals and professional aspirations. If you are looking to work in a client-facing role, particularly in the service industry, a Client Coordinator Certificate may be beneficial. This certificate demonstrates that you have received specialized training in customer service and communication, as well as knowledge of relevant software programs used in the industry.

Having this certification can give you an edge over other job applicants and help you stand out from the competition. It also shows potential employers that you are committed to improving your skillset and are willing to invest time and energy into doing so. Additionally, it may help qualify you for certain positions where a certificate is necessary or preferred.

Ultimately, whether or not you need a Client Coordinator Certificate depends on your desired career path. If it is something that will benefit your professional development and open up new opportunities for advancement, then it may be worth considering.

Related: Client Coordinator Resume Examples

FAQs About Client Coordinator Certifications

1. What is a Client Coordinator Certification?

A Client Coordinator Certification is a certification that provides specialized knowledge and skills in client relations, customer service, project management, and other related areas. It is designed to help those who work with clients better meet their needs.

2. How do I obtain a Client Coordinator Certification?

You can obtain a Client Coordinator Certification by completing an accredited program or training course offered by an organization such as the International Association of Certified Client Coordinators (IACCC).

3. What are the benefits of obtaining a Client Coordinator Certification?

The main benefit of obtaining a Client Coordinator Certification is that it can help you become more knowledgeable and skilled in client relations, customer service, and project management which can lead to increased job opportunities and higher salaries. Additionally, having this certification may give you an edge over other applicants when applying for jobs.

4. Are there any prerequisites for obtaining a Client Coordinator Certification?

Yes, most organizations offering the certification require applicants to have at least two years of experience working in customer service or project management before they are eligible to apply for the certification.

5. How long does it take to complete a Client Coordinator Certification?

The amount of time it takes to complete the certification will depend on the program or training course you choose as well as your own study habits and dedication. Generally speaking, courses last anywhere from six months to one year depending on the provider.