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Amazon IT Support Engineer Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Updated 8 min read

This article provides step-by-step instructions on how to craft an effective resume for applying to a position as an IT Support Engineer at Amazon. It covers key topics such as how to highlight relevant skills and experience, how to tailor the resume for the job description, and what kind of language to use in order to make the resume stand out. Tips are also provided on how best to make use of industry keywords and phrases in order to increase the chances of success.

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Amazon IT Support Engineer Resume Example

Sharrie Prehm, IT Support Engineer


(596) 116-9187

Richmond, VA

Professional Summary

I am a highly-skilled IT Support Engineer with over 1 year of experience providing technical assistance to customers. I have a solid understanding of computer systems and networks, as well as excellent problem-solving and communication skills. My past experience includes troubleshooting technical issues, assisting with hardware and software installation, and providing training to customers. I am also experienced in managing network security, developing system policies and procedures, and maintaining inventory. I am an organized and detail-oriented professional who is committed to providing excellent customer service.

Work Experience

IT Support Engineer at CGI Federal, VA

Oct 2022 - Present

  • Developed an automated system for tracking IT support requests, resulting in a 50% reduction of response time and resolution.
  • Implemented new security protocols to protect confidential data from unauthorized access, reducing the risk of breach by 75%.
  • Streamlined network infrastructure operations using virtualization technologies which led to improved efficiency with 25% fewer resources needed.

IT Support Technician at CompuCom Systems, Inc., VA

Aug 2022 - Aug 2022

  • Reduced IT support tickets by 40% in 6 months: As an IT Support Technician at CompuCom Systems, Inc., VA I successfully reduced the number of incoming helpdesk requests from 200 to 120 within a six-month period. This was achieved through proactive maintenance and improved communication with end users on best practices for using our systems.
  • Improved system uptime by 25%: My work as an IT Support Technician also included improving the stability of existing computer networks, which resulted in increased productivity across all departments due to fewer interruptions caused by technical issues or outages. By implementing various preventative measures such as automated patching and regular backups, we were able to reduce downtime incidents from 10 per month down to 7 over that same timeframe.
  • Developed new Help Desk process: In order better serve customers more efficiently while managing costs effectively, I created a streamlined ticket tracking system where technicians could quickly identify how long each request had been open so they knew when it needed follow-up attention and resolution promptly without any delays or disruptions in service delivery..


Associate Degree in Information Technology Support at Northern Virginia Community College, VA

Aug 2017 - May 2022

Relevant Coursework: Client and Server Operating Systems, Network Security, Hardware and Software Troubleshooting, and Database Management.


  • Troubleshooting
  • Networking
  • Operating Systems
  • Technical Support
  • Customer Service
  • System Administration
  • Documentation


  • CompTIA A+ Certification
  • Microsoft Certified Solutions Expert (MCSE)

Tips for Writing a Better Amazon IT Support Engineer Resume

1. Highlight Your Technical Skills: When writing a resume for an Amazon IT Support Engineer position, it is important to emphasize your technical skills and certifications. Include any relevant experience you have working with Amazon Web Services or other cloud technologies, as well as any programming languages or database systems you are proficient in.

2. Showcase Your Problem-Solving Abilities: Amazon IT Support Engineers need to be able to troubleshoot customer issues quickly and efficiently. Demonstrate your problem-solving abilities by including examples of how you resolved difficult customer problems in the past.

3. Quantify Your Achievements: Make sure to quantify any achievements you list on your resume, such as reducing customer response times or increasing customer satisfaction ratings. This will help demonstrate the value you can bring to the role and make your resume stand out from the competition.

4. Include Relevant Experience: If you don't have specific experience working with Amazon Web Services, include other relevant work experience that shows your knowledge of technology and customer service principles. Any experience providing technical support or working with databases can be helpful here.

Related: IT Support Resume Examples

Key Skills Hiring Managers Look for on Amazon IT Support Engineer Resumes

Incorporating keywords from the job description when applying for an IT Support Engineer opportunity at Amazon is essential. This is because Amazon utilizes Applicant Tracking Systems (ATS) to scan resumes and CVs for relevant keywords that correspond to the requirements of the position. If your resume does not contain enough of the necessary keywords, you may be filtered out and not considered for the role. Therefore, it is important to carefully review the job description and incorporate as many relevant keywords as possible into your application materials.

The following list contains common skills and key terms you may come across when applying for an IT Support Engineer role at Amazon:

Key Skills and Proficiencies
Windows/Linux/Mac OSActive Directory
System AdministrationTechnical Support
Hardware Installation/MaintenanceSoftware Installation/Maintenance
Security ProtocolsRemote Access Technologies
Virtualization TechnologiesBackup and Recovery Procedures
Network Monitoring ToolsFirewall Configuration
Printer Setup and MaintenanceServer Administration
DNS ManagementDHCP Configuration
Scripting LanguagesVoIP Technologies
Cloud Computing ServicesHelp Desk Support

Related: IT Support Skills: Definition and Examples

Common Action Verbs for Amazon IT Support Engineer Resumes

Finding the right action verbs to use on a resume can be challenging. When creating an Amazon IT Support Engineer resume, it is important to use a variety of action verbs in order to highlight your skills and experience. By using varied language, you can effectively demonstrate your expertise in the field and make your resume stand out among other applicants. Additionally, using strong action verbs throughout the document will help you communicate your value as a potential candidate more effectively.

To give you an advantage over the competition, we've put together a list of powerful action verbs to help strengthen your resume and increase your chances of landing your next interview:

Action Verbs

Related: What does an IT Support do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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