12 Tow Truck Driver Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

Tow truck drivers are responsible for a variety of tasks, from towing vehicles to providing roadside assistance. There are a number of skills that tow truck drivers need in order to be successful in their job. Here are 12 of the most important skills for tow truck drivers, with definitions.

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Tow Truck Driver Skills


The skill of towing is needed in order to tow vehicles that are disabled or stuck. This skill is needed in order to safely and effectively move the vehicle to a location where it can be repaired or removed.

Heavy lifting

Heavy lifting is a skill that is needed for tow truck drivers because they often have to lift heavy objects, such as cars, onto their trucks. This requires a lot of strength and can be dangerous if not done correctly.

Customer service

Customer service is the ability to provide excellent customer service to customers. This includes being able to communicate effectively with customers, being patient and understanding, and having a positive attitude. It is important for tow truck drivers to have good customer service skills because they are often the first point of contact for customers who are stranded or in need of assistance. Therefore, it is important that they are able to calm and reassure customers, as well as provide them with clear instructions on what to do next.


The ability to drive a tow truck is an important skill for any tow truck driver. This is because they need to be able to move the truck around in order to tow vehicles.

Operating a tow truck

Operating a tow truck requires skill and training. You need to be able to operate the truck safely and efficiently in order to tow vehicles.

Hooking up vehicles

The skill of hooking up vehicles is necessary for tow truck drivers in order to properly and safely attach a vehicle to the tow truck. This skill requires knowledge of how to properly secure the vehicle to the tow truck so that it does not come loose during transport.

Transporting vehicles

The ability to transport vehicles is a key skill for any tow truck driver. This is because the driver needs to be able to move the vehicle from one location to another without damaging it.

Safely loading and unloading vehicles

The ability to safely load and unload vehicles is a critical skill for tow truck drivers. This skill is necessary in order to prevent damage to the vehicles being towed, as well as to protect the driver and any passengers from injury.

Completing paperwork

Completing paperwork is an important skill for tow truck drivers because they need to document each job they complete. This paperwork includes information such as the customer's name, address, and phone number; the make and model of the vehicle; and the reason for the tow. This documentation is important for both the tow truck driver and the company they work for, as it helps to ensure that all jobs are completed properly and that customers are satisfied with the service.

Maintaining the tow truck

The ability to maintain the tow truck is essential for a tow truck driver. This includes ensuring that the truck is properly serviced and repaired, and that it is clean and in good working order. This skill is necessary in order to keep the tow truck in safe and reliable condition, and to ensure that it is able to perform its job properly.

Conducting vehicle inspections

Conducting vehicle inspections is important for tow truck drivers in order to ensure that the vehicles they are transporting are safe and in good condition. This skill helps tow truck drivers to identify any potential problems with the vehicles they are transporting, which can help to prevent accidents and breakdowns.

Communicating with dispatch

Communicating with dispatch is a key skill for tow truck drivers. They need to be able to communicate effectively in order to get the information they need from dispatch, and to relay information about their location and the status of their job.

How to improve tow truck driver skills

Tow truck drivers play a vital role in keeping our roads safe. They are responsible for removing disabled vehicles from the roadway and providing assistance to stranded motorists. While most tow truck drivers are skilled and experienced professionals, there is always room for improvement.

Here are a few suggestions on how tow truck drivers can improve their skills:

1. Stay up to date on industry news and trends.

The tow truck industry is constantly evolving, so it's important for drivers to stay abreast of the latest news and developments. By reading industry publications and attending trade shows, they can learn about new products and services that can help them do their jobs more effectively.

2. Get certified.

There are several certification programs available for tow truck drivers. These programs can teach them how to properly operate their vehicles and perform various tasks, such as winching and hooking up trailers. Getting certified not only shows that they're knowledgeable about their profession, but it can also lead to higher pay and better job opportunities.

3. Take advantage of technology.

Technology can be a great asset for tow truck drivers. GPS systems can help them find the quickest route to their destination, while mobile apps can give them access to important information, such as the location of the nearest gas station or service center. By using these tools, they can save time and get where they need to go more efficiently.

4. Stay in shape.

Being physically fit is important for tow truck drivers since their job requires them to be on their feet for long periods of time and lift heavy objects. By eating right and exercising regularly, they can stay in shape and be better prepared for the demands of their job.

5. Be professional at all times.

Tow truck drivers represent themselves and their company whenever they're on the job, so it's important that they always conduct themselves in a professional manner. This means being courteous to customers, following all traffic laws, and dressing appropriately for the job (e.g., wearing a uniform or clean clothes).

How to highlight tow truck driver skills

If you're looking to highlight your skills as a tow truck driver, there are a few things you can do. First, be sure to list any relevant experience you have in the industry on your resume. If you have a clean driving record, be sure to mention that as well. You should also be able to demonstrate your customer service skills, as many tow truck drivers are required to deal with customers on a daily basis. Finally, if you're familiar with the operation of different types of tow trucks, be sure to mention that as well.

On a resume

To highlight your skills as a tow truck driver on your resume, you should include your experience driving and operating a tow truck. You should also highlight any experience you have working with customers and providing excellent customer service. Be sure to list any special training or certifications you have that make you qualified to drive a tow truck.

In a cover letter

In your cover letter, highlight your skills as a tow truck driver. Include your experience driving a tow truck and your ability to safely operate the vehicle. Also, mention your customer service skills and your ability to work well with others.

During an interview

To highlight your skills as a tow truck driver during an interview, you should discuss your experience with towing various types of vehicles, your knowledge of local roads and landmarks, and your ability to safely operate a tow truck. You should also be prepared to answer questions about why you want to become a tow truck driver and what you think the most challenging part of the job will be.