12 Toll Collector Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

Toll collectors are responsible for collecting fees from drivers using a toll road or bridge. They may also provide customer service, issue receipts, and provide change. To be successful in this role, toll collectors must have strong math skills and be able to handle customer complaints.

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Toll Collector Skills


The ability to communicate effectively is essential for any toll collector. They need to be able to give clear instructions to drivers, as well as answer any questions they may have. Good communication skills can help to reduce confusion and improve customer service.

Customer service

Customer service is the ability to provide excellent customer service. This means being able to deal with customer inquiries and complaints in a professional and polite manner. It is important to have good customer service skills because it shows that you care about your customers and are willing to go the extra mile to ensure their satisfaction.

Interpersonal skills

Toll collectors need interpersonal skills because they have to deal with the public on a daily basis. They need to be able to communicate effectively and efficiently in order to collect tolls and provide information to customers.

Cash handling

A skill for toll collectors is the ability to handle cash. This is important because it allows them to accurately and efficiently collect payments from customers.

Computer literacy

The ability to use computers is essential for toll collectors, as they need to be able to enter data and retrieve information quickly and accurately. This skill allows them to do their job more efficiently and effectively.


Organization is the process of creating and maintaining a system or structure. In the context of a toll collector, organization is necessary in order to keep track of which vehicles have paid and which have not. Without organization, it would be difficult to efficiently collect tolls from all of the vehicles passing through the tollbooth.

Time management

Time management is the ability to use your time efficiently and effectively. It is an important skill to have in any job, but it is especially important for a toll collector. A toll collector needs to be able to keep track of the cars passing through the tollbooth and collect the correct amount of money from each driver. If a toll collector does not manage their time well, they may miss a car or collect the wrong amount of money.

Stress management

Stress management is a skill that helps you cope with stress. Stress can come from many sources, including work, family, and personal relationships. It can also be caused by major life events, such as a death in the family or a divorce. Stress can have a negative impact on your health, so it is important to learn how to manage it. There are many different stress management techniques, including relaxation techniques, exercise, and diet.

Physical stamina

Physical stamina is the ability to maintain physical activity for an extended period of time. This is important for toll collectors because they are often required to stand for long periods of time and may need to chase after vehicles that do not stop.

Attention to detail

This skill is important for a Toll Collector because they need to be able to pay attention to detail in order to properly collect tolls. They need to be able to identify the correct amount of money owed, as well as any special circumstances that may apply (such as discounts or exemptions). This skill helps to ensure that the Toll Collector is able to do their job correctly and efficiently.


Multitasking is the ability to do more than one thing at a time. It is a necessary skill for toll collectors because they need to be able to take money from customers, give change, and provide receipts all at the same time.


Teamwork is the ability to work together toward a common goal. It is an important skill for toll collectors because they need to be able to communicate and cooperate with each other in order to collect tolls efficiently.

How to improve toll collector skills

Toll collectors play an important role in keeping our roads and highways safe. They are responsible for collecting tolls from drivers and ensuring that everyone pays their fair share. While most drivers are honest and compliant, there are always a few who try to cheat the system. This can be frustrating for toll collectors, who must deal with angry or impatient drivers on a daily basis.

There are a few things that toll collectors can do to improve their skills and make their jobs easier. First, they should learn as much as possible about the toll road system they are working on. This includes learning the different routes, exits, and entrances. By knowing the system inside and out, toll collectors can more easily direct drivers to the correct lane and collect the proper amount of tolls.

Second, toll collectors should try to remain calm and professional at all times. This can be difficult when dealing with angry or rude drivers, but it is important to remember that most people are just trying to get where they need to go. Losing your temper will only make the situation worse. If a driver is being particularly difficult, you may need to call for assistance from a supervisor or police officer.

Third, it is helpful if toll collectors have a good understanding of basic math. This will come in handy when calculating change or dealing with drivers who try to give you counterfeit money. Having strong math skills will also help you keep track of your daily collections and spot any discrepancies quickly.

Finally, it is important for toll collectors to dress neatly and presentably. This sends a message to drivers that you take your job seriously and that you deserve their respect. Wearing a uniform or name badge is also helpful in deterring potential thieves from targeting your booth.

By following these tips, toll collectors can improve their skills and make their jobs easier. Providing excellent customer service will not only make your job more enjoyable but it will also help reduce congestion on our highways by keeping traffic flowing smoothly.

How to highlight toll collector skills

As a Toll Collector, you will be responsible for collecting tolls from drivers passing through the tollbooth. In order to be successful in this role, you will need to have excellent customer service skills and be able to handle cash transactions quickly and accurately. You will also need to be able to work independently and stay calm under pressure.

On a resume

In order to highlight your skills as a Toll Collector on a resume, you should list your experience working with the public and handling money. You should also list any customer service training you have received. If you have experience working in a fast-paced environment, be sure to mention that as well.

In a cover letter

In your cover letter, be sure to highlight your skills as a Toll Collector. Mention your experience working with the public and handling money. Describe your ability to stay calm and efficient in a fast-paced environment. Be sure to mention any customer service awards or recognition you have received.

During an interview

In order to highlight your skills as a Toll Collector during an interview, you should firstly ensure that you have a strong understanding of the role and what it entails. You should then focus on highlighting your customer service skills, as well as your ability to stay calm and collected under pressure. It is also important to showcase your ability to work well independently, as well as your strong organizational skills. Finally, be sure to emphasize your commitment to safety and security procedures.