12 Sales Administrator Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

The 12 skills that every sales administrator should have are: time management, organization, multitasking, communication, problem solving, research, detail oriented, computer savvy, customer service, written and verbal skills, and teamwork. These skills are essential in order to be successful in the sales industry.

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Sales Administrator Skills


The ability to communicate effectively is essential for any sales administrator. This involves being able to clearly and concisely convey information to customers, clients, and other members of the sales team. It also involves active listening skills, so that you can understand the needs of others and respond accordingly. Good communication skills are necessary in order to build relationships, solve problems, and close deals.


Organization is the ability to keep track of multiple tasks and priorities at the same time. As a sales administrator, you will often have to juggle multiple deadlines and tasks. Having strong organizational skills will help you keep everything straight and get your work done efficiently.

Time management

Time management is the ability to use your time efficiently and effectively. It is important because it can help you get more done in less time, and can improve your productivity.

Customer service

Customer service is the provision of service to customers before, during, and after a purchase. The purpose of customer service is to satisfy the customer's needs and wants. Good customer service skills are essential for any sales administrator because they will be responsible for dealing with customers on a daily basis.

Microsoft Office

The Microsoft Office suite is a collection of software programs that are commonly used in business settings. These programs include Word, Excel, PowerPoint, and Outlook. As a sales administrator, you will likely use all of these programs on a regular basis. Having a strong working knowledge of Microsoft Office will help you be more efficient and productive in your job.

Data entry

Data entry is the process of inputting data into a computer or other electronic device. It is a necessary skill for sales administrators, as they often have to input customer information and sales data into various systems. Data entry can be a time-consuming and repetitive task, so it is important to be accurate and efficient when doing it.


The key skill for a sales administrator is organization. A sales administrator needs to be able to keep track of customer orders, invoices, and payments. They also need to be able to communicate with customers and sales representatives. Good organizational skills are essential in this role.


Filing is an important skill for a sales administrator because it helps to keep the sales office organized and tidy. It also allows the sales administrator to easily find and retrieve important documents when they are needed.


The ability to schedule is important for a sales administrator because they need to be able to coordinate the various sales activities taking place. This includes setting appointments, arranging conference calls, and managing travel schedules. Without this skill, it would be difficult to keep track of everything that needs to be done.

Telephone etiquette

Telephone etiquette is the proper way to handle telephone calls in a business setting. This skill is important because it helps to create a professional image for the company, and it also helps to ensure that customers are satisfied with the level of service they receive.


The ability to copy and scan documents is an important skill for a sales administrator, as it allows them to easily create digital copies of important paperwork. This can be useful for creating backups, sending documents electronically, or simply organizing files.


The ability to send and receive faxes is a skill that every sales administrator should have. In today's business world, faxing is still a common method of communication, especially when sending documents. Having the ability to fax documents quickly and easily can save a lot of time and hassle.

How to improve sales administrator skills

Sales administrators play a critical role in any company that relies on sales to generate revenue. They are responsible for maintaining customer records, preparing sales reports, and coordinating sales activities. While some companies may have specific requirements for their sales administrators, there are certain skills that are essential for all sales administrators. By honing these skills, you can improve your performance in your current role and make yourself more attractive to potential employers.

The first skill that all sales administrators should focus on is organization. This is important because sales administrators are responsible for managing customer records and keeping track of sales activity. If you are not organized, it will be difficult to keep track of important information and you will likely make mistakes that could cost the company money. There are a few ways that you can improve your organizational skills. First, invest in a good filing system so that you can easily find customer records and other important documents. Second, create a system for tracking sales activity so that you can quickly identify trends and problem areas. Finally, make sure to take the time to properly train new employees on your system so that they can be as effective as possible.

Another skill that is important for sales administrators is communication. This is critical because you will often be communicating with customers, salespeople, and other members of the company. It is important that you are able to communicate effectively so that everyone is on the same page and understands what needs to be done. There are a few things that you can do to improve your communication skills. First, learn to listen carefully so that you can understand what others are saying. Second, practice summarizing complex information so that it is easy for others to understand. Finally, make sure to be clear and concise when you are communicating so that there is no confusion about what you are trying to say.

Finally, it is also important for sales administrators to have strong problem-solving skills. This is because there will inevitably be times when something goes wrong or a customer has a question that needs to be answered. If you are able to quickly identify problems and come up with solutions, it will help keep the company running smoothly and prevent small issues from turning into big problems. There are a few ways that you can improve your problem-solving skills. First, try to think creatively when you are faced with a problem so that you can come up with an innovative solution. Second, don’t be afraid to ask for help from others when you need it. Finally, make sure to document any problems that occur so that you can learn from them in the future.

By focusing on improving these three skills – organization, communication, and problem-solving – you can become an invaluable asset to any company that relies on sales to generate revenue. By honing your skills in these areas, you will not only be able perform your job more effectively but also make yourself more attractive to potential employers

How to highlight sales administrator skills

As a sales administrator, you will be responsible for providing administrative support to the sales team. This may include tasks such as preparing sales reports, maintaining customer records, and handling customer inquiries. To be successful in this role, you will need to have excellent organizational skills and be able to multitask effectively. You should also be able to communicate well with customers and sales representatives.

On a resume

In order to highlight your skills as a Sales Administrator on your resume, you should include any relevant experience that you have in the field, as well as any relevant education or training. You should also list any relevant skills that you have, such as customer service skills, communication skills, and organizational skills.

In a cover letter

In your cover letter, be sure to highlight your skills as a Sales Administrator. Include your experience managing sales teams, developing sales strategies, and analyzing sales data. Also mention your ability to build relationships with customers and solve customer problems.

During an interview

In order to highlight your skills as a Sales Administrator during an interview, you should be prepared to discuss your experience working with sales teams and handling customer inquiries. You should also be able to speak to your organizational skills and your ability to handle administrative tasks. Be sure to emphasize your customer service skills, as this is a key component of the Sales Administrator role.