12 Flight Attendant Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

In order to be a successful flight attendant, there are 12 skills that are essential. These skills include excellent customer service, the ability to work well under pressure, and being able to think on your feet.

Create your resume
Select from 7 professional resume templates

Flight Attendant Skills

Communication

As a flight attendant, you need to be able to communicate effectively with your passengers, your crew, and air traffic control. This involves being able to speak clearly and concisely, as well as understanding and responding to questions and requests.

Customer service

Customer service is the provision of service to customers before, during, and after a purchase. The goal of customer service is to create a positive experience for the customer. This can be done through providing information, resolving problems, and creating a positive image for the company.

Customer service is important for flight attendants because they are responsible for the safety and comfort of passengers. They need to be able to resolve problems and create a positive experience for passengers.

Interpersonal skills

Interpersonal skills are the ability to communicate and interact with others. As a flight attendant, you will need to be able to effectively communicate with passengers, co-workers, and other personnel. Good interpersonal skills can help you resolve conflicts, provide excellent customer service, and build positive relationships.

Teamwork

Teamwork is the ability to work together toward a common goal. As a flight attendant, you will need to be able to work with your fellow crew members in order to provide the best possible experience for passengers.

Flexibility

The ability to be flexible is an important skill for flight attendants. They need to be able to adapt to changes in the schedule, weather, and other factors that can impact a flight.

Stress management

Stress management is a skill that flight attendants need in order to deal with the high levels of stress that come with the job. Flight attendants have to deal with a lot of different demands and pressures, so being able to manage stress is essential.

Time management

Time management is the ability to use your time efficiently and effectively. As a flight attendant, you will need to be able to juggle multiple tasks at once and prioritize your time in order to get everything done.

Physical fitness

Physical fitness is important for flight attendants because they need to be able to move quickly and efficiently through the aircraft cabin. They also need to be able to lift and carry luggage, food, and other supplies.

Problem solving

Problem solving is the ability to identify and solve problems in a timely and effective manner. As a flight attendant, you will need this skill in order to quickly and efficiently resolve any issues that may arise during a flight. This could include anything from dealing with a disruptive passenger to fixing a malfunctioning piece of equipment.

Decision making

The ability to make decisions quickly and effectively is a critical skill for flight attendants. They need to be able to assess a situation and decide the best course of action, often with limited information. This skill is important not only for safety reasons, but also for customer service. Flight attendants need to be able to resolve problems and provide assistance in a calm and efficient manner.

Observation

Observation is the ability to take notice of your surroundings and identify potential hazards. This is an important skill for flight attendants because they need to be able to quickly identify any potential safety issues on the plane.

Quick thinking

Quick thinking is a skill that is essential for flight attendants. They need to be able to think quickly in order to make decisions in a fast-paced environment.

How to improve flight attendant skills

Flight attendants are a vital part of the airline industry. They are responsible for the safety and comfort of passengers during flights. In order to be a successful flight attendant, there are certain skills that are essential.

Some of the most important skills for flight attendants include:

• Being able to effectively communicate with passengers. This involves being able to give clear instructions and answer any questions that passengers may have.

• Being able to work well under pressure. Flight attendants often have to deal with difficult situations, such as dealing with unruly passengers or dealing with medical emergencies. It is important that they are able to remain calm and efficient in these situations.

• Having excellent customer service skills. Flight attendants need to be able to provide a high level of customer service in order to make passengers feel comfortable and valued.

• Being physically fit. Flight attendants need to be able to lift heavy luggage and be on their feet for long periods of time.

There are several ways in which flight attendants can improve their skills. One way is by taking courses or attending training programs that focus on specific areas, such as customer service or emergency procedures. Another way is by gaining experience through working as a flight attendant. This will allow them to develop their skills further and learn how to deal with different situations that they may encounter while on the job.

How to highlight flight attendant skills

In order to highlight your skills as a Flight Attendant, you should focus on your customer service skills, as well as your ability to remain calm and collected in difficult situations. You should also highlight your ability to work long hours and remain flexible with your schedule.

On a resume

In order to highlight your skills as a Flight Attendant on a resume, you should list any relevant experience you have in customer service, as well as any experience you have in the airline industry. You should also list any relevant certifications or training you have received. Finally, be sure to list any special skills or abilities you have that could be relevant to the job, such as fluency in another language or experience with handling difficult passengers.

In a cover letter

In your cover letter, be sure to highlight your customer service skills as a Flight Attendant. Mention how you have experience dealing with different types of customers and how you are able to provide them with excellent service. Also, emphasize your ability to stay calm under pressure and handle any situation that may arise.

During an interview

In an interview for a flight attendant position, you will want to highlight your customer service skills. Talk about how you enjoy working with people and providing them with a positive experience. Describe a time when you went above and beyond for a customer or helped to diffuse a difficult situation. If you have any experience in the airline industry, be sure to mention that as well. Flight attendants need to be able to work well under pressure and stay calm in stressful situations, so mentioning times when you have done this in the past will be beneficial.