Top 12 Flight Attendant Skills to Put on Your Resume

Building a sharp resume matters for aspiring flight attendants. It’s the handshake before the interview, the snapshot an airline scans to decide if you fit the cabin. Focus the story on skills that match the job’s real demands—safety, service, calm under pressure, and the tools crews and ops teams actually use.

Flight Attendant Skills

1. Multilingual
2. CPR-Certified
3. Amadeus
4. Sabre
5. Customer Service
6. Galileo
7. Emergency Response
8. Interpersonal
9. Flexibility
10. Conflict Resolution
11. Safety Procedures
12. Teamwork

1. Multilingual

For flight attendants, being multilingual means communicating clearly with passengers in more than one language—helping with safety briefings, special requests, and in-flight announcements on international routes.

Why It's Important

It eases anxiety, speeds assistance, and prevents misunderstandings. Safety instructions land. Service feels personal. Delays and irregular operations become easier to navigate.

How to Improve Multilingual Skills

Build daily habits and keep it practical:

1. Structured study: Short, consistent lessons focused on aviation phrasing, service terms, numbers, and emergencies.
2. Speaking reps: Language exchanges, crew practice circles, or short role-plays before sign-on.
3. Immersion: Watch news and short videos in your target language; shadow phrases out loud.
4. Spaced repetition: Flashcards for high-frequency words, airport terms, and safety vocabulary.
5. Audio on the go: Podcasts and dialogues during commutes; mimic accents and cadence.

Keep it conversational, not academic. Fluency grows with frequency.

How to Display Multilingual Skills on Your Resume

2. CPR-Certified

CPR certification shows you’re trained in Cardiopulmonary Resuscitation and typically AED use—vital when medical professionals aren’t immediately available at 35,000 feet.

Why It's Important

Time matters in cardiac events. Fast, correct action can stabilize a passenger and save a life until paramedics meet the aircraft. Confidence spreads across the cabin when the crew knows what to do.

How to Improve CPR-Certified Skills

1. Refresh often: Revisit CPR and AED practice on a schedule so muscle memory stays sharp.
2. Scenario drills: Simulate tight spaces, turbulence, language barriers—make it realistic.
3. Guideline updates: Review changes to compressions, breaths, and AED prompts as standards evolve.
4. Peer coaching: Practice with crew, rotate roles (lead responder, communicator, crowd control).
5. Feedback loops: After mock sessions, debrief quickly and correct technique immediately.

How to Display CPR-Certified Skills on Your Resume

3. Amadeus

Amadeus is a global distribution system (GDS) used by airlines and travel partners to manage bookings, fares, and passenger records. Cabin crew typically access passenger and service information via airline apps that draw from systems like Amadeus.

Why It's Important

Understanding GDS concepts helps when coordinating with gate agents, reading manifests, or assisting during irregular operations. It speeds communication and reduces errors when re-seating or handling special service requests.

How to Improve Amadeus Skills

1. Know the basics: PNR structure, ticket status codes, SSRs, OSIs, seat maps, and name changes.
2. Practice workflows: Walk through typical disruptions—missed connections, rebooks, seat conflicts.
3. Learn airline flows: Understand how your carrier’s crew tools mirror or source GDS data.
4. Shortcut mastery: Memorize common entries and codes to read data quickly.
5. Cross-team shadowing: Spend time with agents to watch how they resolve booking issues you’ll encounter onboard.

How to Display Amadeus Skills on Your Resume

4. Sabre

Sabre is another major GDS used for reservations, schedules, fares, and passenger information across many airlines.

Why It's Important

Familiarity helps cabin crew interpret manifests, confirm special meals or seats, and communicate crisply with ground staff during tight turnarounds and delays.

How to Improve Sabre Skills

1. Core commands: Focus on reading PNRs, seats, check-in remarks, and itinerary changes.
2. Sim drills: Use training environments to practice high-pressure tasks against the clock.
3. Error spotting: Learn to recognize mismatched names, ticketing issues, and duplicate segments.
4. Irregular ops playbook: Build step-by-step responses for cancellations, reroutes, and equipment swaps.
5. Crew-ground sync: Standardize phrasing and data points when relaying passenger information to agents.

How to Display Sabre Skills on Your Resume

5. Customer Service

In the cabin, customer service blends hospitality with safety. Warm greetings, calm problem-solving, attentive follow-through—while keeping procedures front and center.

Why It's Important

Service quality drives brand loyalty, complaint rates, and even on-time performance when passengers feel informed and cared for. It reduces friction and keeps the cabin settled.

How to Improve Customer Service Skills

1. Active listening: Let passengers finish. Reflect back their concern. Then act.
2. Clear, simple wording: Short sentences. Friendly tone. No jargon.
3. Empathy first: Acknowledge discomfort before offering solutions.
4. Options over no: Provide alternatives when you can’t grant the first request.
5. Personal touches: Use names when appropriate; remember small preferences on longer sectors.
6. Continuous learning: Seek feedback, review service audits, and practice role-plays.

How to Display Customer Service Skills on Your Resume

6. Galileo

Galileo (part of Travelport) is a GDS used to manage bookings, schedules, and passenger data across airlines and agencies.

Why It's Important

Knowing how Galileo-structured data appears in your airline’s tools helps you interpret manifests fast, verify special services, and coordinate re-seating or disruptions more cleanly.

How to Improve Galileo Skills

1. Command fluency: Learn common entries for search, seats, remarks, and fare details.
2. Reps and repetition: Practice reading and summarizing PNRs under time pressure.
3. Reference guides: Keep a quick list of codes (SSR, OSI, status) for instant recall.
4. Update awareness: Track system changes that affect seat maps, ancillaries, or check-in.
5. Peer learning: Share tricky cases and resolutions with teammates after flights.

How to Display Galileo Skills on Your Resume

7. Emergency Response

Emergency response is the discipline of acting immediately and correctly during fires, decompressions, medical events, smoke, security threats, or evacuations.

Why It's Important

Seconds matter. Training and quick decisions protect passengers and crew, minimize harm, and maintain order when chaos wants to creep in.

How to Improve Emergency Response Skills

1. Recurrent training: Treat each session like the real thing; ask “what if” questions.
2. Hands-on drills: Doors, slides, extinguishers, smoke hoods—practice until motions are automatic.
3. Command presence: Short, firm commands. Clear gestures. Eye contact.
4. Fitness: Maintain strength and mobility for lifting, bracing, and assisting evacuations.
5. Equipment familiarity: Know locations, checks, and operation for each aircraft type you fly.

How to Display Emergency Response Skills on Your Resume

8. Interpersonal

Interpersonal skills cover how you connect with passengers and crew—tone, timing, empathy, and teamwork under both calm skies and rough patches.

Why It's Important

It keeps cabins comfortable, tensions low, and instructions followed. Crews gel faster. Problems stay small.

How to Improve Interpersonal Skills

1. Listen like a pro: Don’t plan your reply while they’re speaking. Pause, then respond.
2. Align words and body language: Calm posture, open stance, steady voice.
3. Empathize: Validate feelings before policy explanations.
4. Resolve, don’t win: Aim for workable solutions, not perfect ones.
5. Culture cueing: Read cultural norms and adjust tone and gestures accordingly.
6. Crew cohesion: Offer help unprompted; acknowledge others’ efforts.

How to Display Interpersonal Skills on Your Resume

9. Flexibility

Flexibility means rolling with schedule changes, equipment swaps, long duty days—and physically handling the job’s demands with composure.

Why It's Important

Air travel changes fast. Crews who adapt keep flights safe, service steady, and stress contained.

How to Improve Flexibility Skills

1. Daily stretches: Focus on neck, shoulders, back, hips, calves, and hamstrings.
2. Mobility work: Add gentle flows or yoga sequences to improve range of motion.
3. Core strength: Support your spine for lifting and prolonged standing.
4. Hydration and recovery: Drink water, rest, and use light post-flight stretching.
5. Warm-ups: Before heavy lifting or rush periods, prime the joints and muscles.
6. Consistency: Ten to fifteen minutes a day beats once-a-week marathons.

How to Display Flexibility Skills on Your Resume

10. Conflict Resolution

Conflict resolution is the art of spotting friction early, de-escalating calmly, and guiding passengers to an acceptable outcome without compromising safety or policy.

Why It's Important

It prevents small issues from spiraling, protects the crew’s authority, and keeps flights on schedule with minimal disruption.

How to Improve Conflict Resolution Skills

1. Listen to both sides: Paraphrase what you heard to confirm understanding.
2. Stay neutral: Keep tone even, words simple, and body language steady.
3. Offer choices: Provide workable alternatives within policy.
4. Set boundaries: State rules clearly and once; repeat only if needed.
5. Close the loop: Summarize the resolution and thank passengers for cooperating.
6. Know the protocol: Follow airline procedures for refusals to comply and escalation.

How to Display Conflict Resolution Skills on Your Resume

11. Safety Procedures

Safety procedures are the checklists, briefings, and actions that prepare the cabin before departure and direct responses during turbulence, smoke, decompression, or evacuation.

Why It's Important

They protect lives and ensure regulatory compliance. Clear procedures turn stressful moments into controlled steps.

How to Improve Safety Procedures Skills

1. Know your manuals: Aircraft-specific differences, equipment checks, and briefings.
2. Preflight discipline: Meticulous checks and cross-checks—no shortcuts.
3. Drill consistency: Practice door operations, commands, and brace positions regularly.
4. Crew communication: Use standard phrases; confirm, repeat back, and document.
5. Post-incident reviews: Debrief, capture lessons, and update personal checklists.

How to Display Safety Procedures Skills on Your Resume

12. Teamwork

Teamwork is the cabin clicking as one—anticipating needs, backing each other up, and communicating without friction.

Why It's Important

It lifts service quality, speeds responses in emergencies, and makes long days feel shorter for everyone on board.

How to Improve Teamwork Skills

1. Brief with intent: Clarify roles, service flow, and contingencies before pushback.
2. Signal early: Call out issues quickly—don’t let small snags grow.
3. Cover and rotate: Step in for teammates, then rotate duties to balance workload.
4. Constructive feedback: Keep it specific, timely, and respectful.
5. Model the standard: Reliability and calm are contagious.
6. Resolve friction fast: Address conflicts privately and move forward aligned.

How to Display Teamwork Skills on Your Resume