12 Customer Service Supervisor Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

In order to be a successful customer service supervisor, there are a few key skills that are necessary. These include excellent communication, problem-solving, and organizational skills, as well as the ability to lead and motivate a team.

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Customer Service Supervisor Skills

Customer service

Customer service is the process of providing assistance and support to customers. It is important for customer service supervisors to have excellent customer service skills in order to be able to provide effective assistance and support to their teams.

Communication

Communication is the process of sending and receiving information. It is the foundation of all human interaction, and it is essential for customer service supervisors to be able to effectively communicate with their team members and customers.

Customer service supervisors need strong communication skills to be able to clearly convey instructions and expectations to their team members, and to resolve customer complaints in a professional and efficient manner. They must also be able to listen carefully to understand the needs of their team members and customers, and to identify any problems that need to be addressed.

Leadership

Leadership is a skill that is needed in order to be an effective customer service supervisor. This is because a supervisor needs to be able to motivate and lead their team in order to achieve the best results.

Problem solving

Problem solving is the ability to identify and solve problems in a timely and effective manner. As a customer service supervisor, you will need this skill in order to quickly resolve customer issues and keep them satisfied.

Time management

Time management is the ability to use your time effectively and efficiently. As a customer service supervisor, you need this skill to be able to prioritize tasks, delegate work, and manage your team's time.

Organization

Organization is the ability to keep track of multiple tasks and priorities at the same time. As a customer service supervisor, you will often have to juggle multiple customer requests and complaints at once. Having strong organizational skills will help you keep track of everything that is going on and ensure that each customer receives the attention they need.

Multitasking

The ability to multitask is an important skill for customer service supervisors because they often have to juggle multiple tasks and demands at the same time. This can include dealing with customer inquiries and complaints, managing staff schedules, and handling other operational tasks. Being able to effectively multitask can help customer service supervisors keep their department running smoothly and efficiently.

Stress management

Stress management is the ability to identify and cope with sources of stress in your life. It is important to manage stress in order to maintain a healthy lifestyle and avoid health problems.

Conflict resolution

Conflict resolution is the ability to effectively manage and resolve conflict within a team or organization. This skill is important for customer service supervisors because they often have to deal with customer complaints and disputes. By being able to resolve conflict quickly and efficiently, customer service supervisors can help to maintain a positive working environment and keep their team productive.

Training

The customer service supervisor training skill is important because it helps customer service supervisors learn how to effectively manage and train customer service representatives. This skill is important because it helps ensure that customer service representatives are able to provide excellent customer service to customers.

Coaching

Coaching is a skill that is needed in order to help employees improve their performance. This can be done through providing feedback, setting goals, and providing support.

Development

The ability to develop and implement customer service policies and procedures is an important skill for any customer service supervisor. This skill is necessary in order to ensure that the customer service team is providing consistent, high-quality service to customers. Additionally, this skill can help to identify areas where the customer service team can improve, and can help to develop strategies for addressing these issues.

How to improve customer service supervisor skills

It is no secret that poor customer service is one of the leading causes of business failure. In fact, studies have shown that it takes up to 12 positive experiences to make up for one negative experience. This means that if your customer service team is not providing a stellar experience, you are at risk of losing customers and damaging your brand.

The good news is that there are steps you can take to improve your customer service supervisor skills and turn things around. By following these tips, you can create a customer service team that provides an exceptional experience and drives results for your business.

1. Foster a culture of customer service excellence

The first step to improving your customer service supervisor skills is to foster a culture of customer service excellence within your team. This means setting the tone from the top down that customer service is a priority and instilling this value in every team member.

One way to do this is to provide training and development opportunities for your team members so they can continuously improve their skills. You can also give them the autonomy to make decisions in the moment and empower them to go above and beyond for customers.

When your team members feel supported and valued, they will be more likely to provide an exceptional experience.

2. Communicate expectations clearly

It is important that you communicate your expectations clearly to your team members. This way, they know exactly what is expected of them and can be held accountable for meeting those standards.

Be sure to define what excellent customer service looks like for your business and give specific examples of the behaviors you expect from your team members. You should also establish consequences for not meeting those expectations so your team knows that you are serious about providing a great experience.

3. Lead by example

As the leader of your team, it is important that you lead by example when it comes to providing excellent customer service. Your team members will take their cues from you, so if you are not modeling the behavior you expect, they will not either.

Be sure to always put the customer first and go above and beyond to meet their needs. Your team members will follow suit and provide the same level of care to each and every customer they interact with.

How to highlight customer service supervisor skills

As a Customer Service Supervisor, you will be responsible for leading and managing a team of customer service representatives. You will need to have excellent communication and people skills in order to be successful in this role. In addition, you should be able to handle customer complaints and inquiries in a professional and efficient manner.

On a resume

In order to highlight your skills as a Customer Service Supervisor on a resume, you should list any relevant experience you have in customer service, as well as any relevant supervisory experience. You should also list any relevant skills or qualifications you have that would make you a good candidate for the position. Finally, you should highlight any awards or recognition you have received for your work in customer service.

In a cover letter

In your cover letter, you will want to highlight your skills as a Customer Service Supervisor. You should include your experience managing customer service teams, as well as your ability to resolve customer complaints. You should also mention your strong communication and interpersonal skills, as well as your ability to motivate and lead a team.

During an interview

In an interview for a Customer Service Supervisor role, you should highlight your skills in leading and motivating customer service teams. You should also be able to demonstrate your excellent communication and interpersonal skills, as well as your ability to resolve customer complaints effectively. Be sure to give examples of how you have successfully managed customer service teams and delivered excellent customer service in previous roles.