12 Customer Service Operator Skills: Definition and Examples

By ResumeCat Editorial Team
Published September 1, 2022

In order to be a successful customer service operator, there are a few key skills that you must possess. This article will define 12 of those skills, including active listening, empathy, and problem solving. With these skills, you will be able to provide excellent customer service.

Create your resume
Select from 7 professional resume templates

Customer Service Operator Skills

Communication

Customer service operators need excellent communication skills in order to effectively help customers with their inquiries and problems. They must be able to listen carefully to what the customer is saying, ask clarifying questions, and provide clear and concise answers. Additionally, they must be able to remain calm and professional in difficult or challenging situations.

Listening

The ability to listen attentively is critical for customer service operators, as they need to be able to understand the needs and concerns of their customers. This skill helps them to provide better service and resolve issues more effectively.

Patience

Patience is the ability to remain calm and levelheaded, even in difficult or frustrating situations. When dealing with customers, it is important to be patient in order to understand their needs and provide them with the best possible service. This skill can be difficult to maintain, especially when dealing with challenging customers, but it is essential in order to provide excellent customer service.

Problem-solving

Customer service operators need to be able to solve problems quickly and efficiently. They need to be able to identify the root cause of a problem and then find a solution that will work for the customer. This skill is important because it allows customer service operators to resolve issues quickly and keep customers satisfied.

Empathy

Empathy is the ability to understand and share the feelings of another person. As a customer service operator, you need empathy to be able to understand the feelings of your customers and to provide them with the best possible service.

Flexibility

Flexibility is the ability to adapt to changes in your environment or situation. As a customer service operator, you will need to be flexible in order to deal with a variety of different customer inquiries and requests. This means being able to quickly adapt to new or changing information, and being able to find solutions that work for both the customer and the company.

Conflict resolution

Conflict resolution is the ability to resolve disagreements or differences between people. It is a necessary skill for customer service operators because they often have to deal with customers who are unhappy or dissatisfied with a product or service. By being able to resolve conflicts, customer service operators can help to improve the customer experience and keep customers coming back.

Time management

Time management is the ability to use your time effectively and efficiently. It is an important skill for customer service operators because they need to be able to juggle multiple tasks at once and prioritize their work. This skill helps them to stay organized and avoid missing deadlines.

Organizational skills

Organizational skills are the ability to keep track of information and resources, prioritize tasks, and manage time effectively. As a customer service operator, you will need to be able to juggle multiple tasks at once and keep track of customer information. Having strong organizational skills will help you provide efficient and effective customer service.

Computer literacy

Computer literacy is the ability to use computers and other digital devices to perform basic tasks. Many jobs now require at least basic computer literacy, as more and more work is done using computers and other digital devices. Basic computer literacy skills include the ability to use a mouse and keyboard, create and edit documents, and browse the internet.

Typing speed

The skill of typing quickly and accurately is important for customer service operators because they often have to type out long responses to customers. This skill can help them do their job more efficiently and avoid mistakes.

Data entry

Data entry is the process of entering data into a computer system. This can be done manually, through an automated process, or a combination of both. Data entry is often required when creating or updating records in a database.

You need this skill because it allows you to quickly and accurately input data into a computer system. This can save a lot of time and improve the accuracy of your records.

How to improve customer service operator skills

In order to improve customer service operator skills, it is important to first understand what customer service is and why it is important. Customer service is the provision of service to customers before, during, and after a purchase. The purpose of customer service is to satisfy the customer's needs and wants. It is important to remember that customer service is not just about providing a product or service, but also about creating a relationship with the customer.

There are many ways to improve customer service operator skills. One way is to ensure that operators have the necessary knowledge and skills to provide excellent customer service. This can be accomplished through training and development programs. Another way to improve customer service operator skills is to use technology to automate tasks and processes. This can free up time for operators to focus on more important tasks, such as interacting with customers. Finally, it is important to create a positive work environment for operators. This includes providing adequate resources and support, as well as promoting a culture of teamwork and collaboration.

When it comes to providing excellent customer service, knowledge and skills are essential. However, they are not the only factors that contribute to success. It is also important to create a positive work environment and use technology to automate tasks and processes. By taking these steps, businesses can ensure that their customer service operators have the tools they need to succeed.

How to highlight customer service operator skills

As a customer service operator, you will need to have excellent communication skills in order to effectively communicate with customers. You will also need to be able to multitask and handle customer inquiries in a timely manner. Additionally, it is important to be able to upsell products and services to customers in order to increase company revenue.

On a resume

You should list your customer service skills in the "Skills" section of your resume. Include both hard and soft skills, as well as any specific training you have received in customer service. Be sure to use language that highlights your ability to provide excellent customer service, such as "providing excellent customer service," "resolving customer complaints," or "providing product knowledge."

In a cover letter

In your cover letter, be sure to highlight your customer service skills. Mention any experience you have working with the public, whether it's in a retail setting or another customer-facing role. If you have any specific training in customer service, be sure to mention that as well. And, of course, emphasize your friendly attitude and ability to handle difficult customer service situations.

During an interview

When interviewers ask about your customer service skills, be ready to give examples of how you've provided excellent customer service in the past. If you have experience handling customer complaints, be sure to mention that. You can also talk about times when you went above and beyond to help a customer solve a problem. If you have any awards or recognition for your customer service skills, be sure to mention that as well.