Lien Whistler
lien.whistler@gmail.com | (531) 241-8761 | Hartford, CT
Summary
Experience
Terminal Manager at American Airlines, CTApr 2022 - Present
- Led a team of 10 in the daily operations of an airport terminal.
- Ensured that all flights departed and arrived on time.
- Coordinated with other departments to ensure smooth operation of the terminal.
- Implemented new security procedures in response to changing regulations.
- Negotiated contracts with airlines and vendors.
Assistant Terminal Manager at Delta Air Lines, CTAug 2019 - Mar 2022
- Negotiated and secured new terminal lease with the City of Los Angeles, saving the company $2 million annually.
- Led team of 15 in-house staff and 30 contractors to design and build a new intermodal rail facility within budget and ahead of schedule.
- Wrote successful grant application for $1.5 million from California Air Resources Board which resulted in funding for 4 electric container cranes.
- Implemented an automated gate system that increased efficiency by 25% and reduced congestion at the terminal entrance by 50%.
- Negotiated discounts with 3 major shipping lines resulting in annual savings of $750,000.
Terminal Manager Trainee at Southwest Airlines, CTSep 2015 - Jun 2019
- Led a team of 15 in providing customer service and processing transactions at high volume.
- Demonstrated ability to handle difficult customer inquiries and complaints, defusing escalated situations while maintaining composure.
- Met or exceeded daily targets for upselling products and services; generated $2,000 in additional revenue per day on average.
- Consistently provided friendly, helpful assistance to customers; recognized by management as Employee of the Month.
- Trained new employees on company procedures and policies.
Education
Bachelor of Science in Business Administration at Yale University, CTSep 2010 - May 2015
Some skills I've learned are effective communication, teamwork, time management, and organizational skills.
Skills
- Communication
- Interpersonal skills
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Decision making
Juan Vastine
juan.vastine@gmail.com | (317) 082-9428 | Fairbanks,AK
Summary
Experience
Terminal Manager at Alyeska Pipeline Service Company, AKMar 2022 - Present
- Successfully managed the operations of a terminal with 50 employees and an annual budget of $2.5 million.
- Increased efficiency by implementing new processes and technologies, resulting in a 15% decrease in operating costs.
- Achieved ISO 9001 certification for the terminal.
- Implemented safety initiatives that reduced accidents by 25%.
- Led team to achieve 97% on-time delivery performance rating from customers.
Assistant Terminal Manager at Alaska Marine Lines, AKAug 2020 - Mar 2022
- Led a team of 50+ employees in daily operations.
- Monitored and coordinated the work activities of subordinates.
- Implemented new safety procedures that reduced accidents by 25%.
- Developed and executed training programs for new hires.
- Streamlined shipping process, which increased efficiency by 15%.
Terminal Manager Trainee at Alaska Railroad Corporation, AKAug 2015 - Jul 2020
- Led a team of 15 in sorting and shipping 2,000 boxes per day.
- Trained new hires on proper safety procedures.
- Implemented a new system for tracking inventory which led to a 10% increase in efficiency.
- Negotiated with vendors to get better rates and improve delivery times.
- Wrote monthly reports detailing progress and areas for improvement.
Education
Bachelor of Science in Business Administration at University of Alaska AnchorageAug 2010 - May 2015
Bachelor of Science in Business Administration has taught me effective communication, teamwork, leadership, and problem-solving skills.
Skills
- Communication
- Organization
- Leadership
- Interpersonal skills
- Problem solving
- Time management
- Stress management