Terminal Manager

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Resume samples

Lien Whistler

lien.whistler@gmail.com | (531) 241-8761 | Hartford, CT

Summary


Experience


Terminal Manager at American Airlines, CTApr 2022 - Present

  • Led a team of 10 in the daily operations of an airport terminal.
  • Ensured that all flights departed and arrived on time.
  • Coordinated with other departments to ensure smooth operation of the terminal.
  • Implemented new security procedures in response to changing regulations.
  • Negotiated contracts with airlines and vendors.

Assistant Terminal Manager at Delta Air Lines, CTAug 2019 - Mar 2022

  • Negotiated and secured new terminal lease with the City of Los Angeles, saving the company $2 million annually.
  • Led team of 15 in-house staff and 30 contractors to design and build a new intermodal rail facility within budget and ahead of schedule.
  • Wrote successful grant application for $1.5 million from California Air Resources Board which resulted in funding for 4 electric container cranes.
  • Implemented an automated gate system that increased efficiency by 25% and reduced congestion at the terminal entrance by 50%.
  • Negotiated discounts with 3 major shipping lines resulting in annual savings of $750,000.

Terminal Manager Trainee at Southwest Airlines, CTSep 2015 - Jun 2019

  • Led a team of 15 in providing customer service and processing transactions at high volume.
  • Demonstrated ability to handle difficult customer inquiries and complaints, defusing escalated situations while maintaining composure.
  • Met or exceeded daily targets for upselling products and services; generated $2,000 in additional revenue per day on average.
  • Consistently provided friendly, helpful assistance to customers; recognized by management as Employee of the Month.
  • Trained new employees on company procedures and policies.

Education


Bachelor of Science in Business Administration at Yale University, CTSep 2010 - May 2015

Some skills I've learned are effective communication, teamwork, time management, and organizational skills.

Skills


  • Communication
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Problem solving
  • Conflict resolution
  • Decision making

Juan Vastine

juan.vastine@gmail.com | (317) 082-9428 | Fairbanks,AK

Summary


Experience


Terminal Manager at Alyeska Pipeline Service Company, AKMar 2022 - Present

  • Successfully managed the operations of a terminal with 50 employees and an annual budget of $2.5 million.
  • Increased efficiency by implementing new processes and technologies, resulting in a 15% decrease in operating costs.
  • Achieved ISO 9001 certification for the terminal.
  • Implemented safety initiatives that reduced accidents by 25%.
  • Led team to achieve 97% on-time delivery performance rating from customers.

Assistant Terminal Manager at Alaska Marine Lines, AKAug 2020 - Mar 2022

  • Led a team of 50+ employees in daily operations.
  • Monitored and coordinated the work activities of subordinates.
  • Implemented new safety procedures that reduced accidents by 25%.
  • Developed and executed training programs for new hires.
  • Streamlined shipping process, which increased efficiency by 15%.

Terminal Manager Trainee at Alaska Railroad Corporation, AKAug 2015 - Jul 2020

  • Led a team of 15 in sorting and shipping 2,000 boxes per day.
  • Trained new hires on proper safety procedures.
  • Implemented a new system for tracking inventory which led to a 10% increase in efficiency.
  • Negotiated with vendors to get better rates and improve delivery times.
  • Wrote monthly reports detailing progress and areas for improvement.

Education


Bachelor of Science in Business Administration at University of Alaska AnchorageAug 2010 - May 2015

Bachelor of Science in Business Administration has taught me effective communication, teamwork, leadership, and problem-solving skills.

Skills


  • Communication
  • Organization
  • Leadership
  • Interpersonal skills
  • Problem solving
  • Time management
  • Stress management