Telephone Operator

Writing a great telephone operator resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own telephone operator resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the telephone operator job you're after.

Resume samples

Laelynn Luthra

laelynn.luthra@gmail.com | (166) 978-8782 | San Francisco, CA

Summary


I am a telephone operator with over 1 year's experience in the field. I have excellent customer service skills and an ability to handle multiple calls at once. I am also proficient in using a variety of computer systems and software programs.

Experience


Senior Telephone Operator at AT&T, CAJun 2022 - Present

  • Answered an average of 200 calls per day.
  • Monitored and directed a team of 4 telephone operators.
  • Trained 2 new employees on the phone system and proper call handling procedures.
  • Implemented a new customer service survey that increased customer satisfaction by 3%.
  • Created a reference guide for common questions which reduced call times by 1 minute per call.
  • Recognized by management as Employee of the Month for outstanding performance.

Telephone Operator at Verizon, CAAug 2021 - May 2022

  • Answered an average of 500 calls per day.
  • Maintained a 90% satisfaction rating from customers.
  • Demonstrated excellent customer service skills by diffusing angry callers and resolving complaints in a timely manner.
  • Trained new telephone operators on company policies and procedures.
  • Created daily reports detailing the number of calls received, nature of each call, and how they were resolved.
  • Monitored the performance of other telephone operators to identify areas for improvement.

Education


High School Diploma at Los Angeles High School, Los Angeles, CAAug 2017 - May 2021

I have learned to be responsible, organized, and time-management skills.

Skills


  • Answering phones
  • Transferring calls
  • Taking messages
  • Providing customer service
  • Handling customer inquiries and complaints
  • Data entry
  • Multi-tasking

Klara Robenolt

klara.robenolt@gmail.com | (974) 708-0924 | Bennington, VT

Summary


I have over 1 year of experience as a telephone operator. I am responsible for handling incoming and outgoing calls, transferring callers to the appropriate extension, and taking messages. I am also responsible for maintaining the appearance of the lobby and reception area. I have excellent customer service skills and a friendly demeanor.

Experience


Senior Telephone Operator at Verizon, VTMay 2022 - Present

  • Answered an average of 500 calls per day.
  • Demonstrated excellent customer service skills by resolving caller issues in a timely and efficient manner.
  • Maintained up-to-date knowledge of company products, services, and policies.
  • Effectively utilized computer systems to process call information and route calls accordingly.
  • Consistently met or exceeded daily performance goals set by management.
  • Developed positive relationships with co-workers which resulted in increased team productivity.

Telephone Operator at Comcast, VTJul 2021 - Mar 2022

  • Answered an average of 500 calls per day.
  • Connected callers with the appropriate party 80% of the time on first attempt.
  • Demonstrated excellent customer service skills by remaining calm and efficient during high-volume periods.
  • Entered caller information into database 100% accurately.
  • Effectively handled difficult customers, diffusing angry callers on several occasions.
  • Maintained composure in fast-paced environment while completing other tasks, such as data entry or filing paperwork.

Education


High School Diploma at Champlain Valley Union High School, Hinesburg, VTSep 2016 - May 2021

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Answering phones
  • Transferring calls
  • Taking messages
  • Providing customer service
  • Operating a switchboard
  • Multitasking
  • Prioritizing tasks