Technical Support

Writing a great technical support resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own technical support resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the technical support job you're after.

Resume samples

Jamyla Witcher

jamyla.witcher@gmail.com | (108) 556-3181 | 1234 Example St.

Summary


I am a technical support professional with over 1 year of experience. I have provided support to clients in person, via telephone, and through email and chat channels. I have also created user guides and manuals. My strong communication skills allow me to effectively communicate complex technical information to non-technical users. In addition, my problem-solving skills enable me to quickly identify and resolve issues.

Experience


Technical Support Specialist at Geek Squad, COMay 2022 - Present

  • Installed 50+ new workstations for company’s expansion.
  • Set up and configured 20+ printers for the office.
  • Resolved 150+ help desk tickets in first month on the job.
  • Restored data for 5 users who had accidentally deleted important files.
  • Trained 10 new employees on basic IT procedures.
  • Successfully implemented a paperless filing system for the office.

Technical Support Engineer at Best Buy, COAug 2021 - Apr 2022

  • Provided technical support for over 500 employees across 12 locations.
  • Resolved an average of 150 tickets per month.
  • Reduced ticket resolution time by 30%.
  • Trained new hires on company systems and software.
  • Created process documentation for the help desk team.
  • Implemented a knowledge base system to reduce ticket volume.

Education


Associate of Science in Technical Support at Pikes Peak Community College, COAug 2017 - May 2021

I have learned excellent customer service skills, how to troubleshoot and repair computer hardware, and how to install and configure operating systems and software.

Skills


  • Technical Support
  • Customer Service
  • Help Desk
  • Technical Writing
  • Documentation
  • Training
  • Troubleshooting

Ashleen Nani

ashleen.nani@gmail.com | (606) 059-0661 | Reno, NV

Summary


I have over 1 year of experience in Technical Support. I am responsible for providing support to users by phone, email, and chat. I troubleshoot issues with hardware, software, networking, and mobile devices. I also provide training to users on how to use various applications. In addition, I create documentation for the knowledge base and escalate issues to senior staff when necessary.

Experience


Technical Support Specialist at 24-7 Intouch, NVMar 2022 - Present

  • Provided technical support to 100+ customers per day via phone, email, and live chat.
  • Resolved an average of 75% of customer issues on first contact.
  • Escalated complex issues to Tier 2/3 as needed.
  • Followed up with customers after issue resolution to ensure satisfaction.
  • Created detailed documentation for repeatable processes.

Technical Support Engineer at Answer 1, NVSep 2021 - Mar 2022

  • Provided technical support for 500+ users on a daily basis.
  • Resolved an average of 75% of all tickets within 24 hours.
  • Escalated complex issues to Tier 2/3 as needed.
  • Monitored system performance and provided recommendations for improvements.
  • Created documentation for common issues and solutions.

Education


Associate of Science in Technical Support at Truckee Meadows Community College, NVSep 2016 - May 2021

I have learned how to communicate with people, how to use different tools to fix technical problems, and how to work in a team.

Skills


  • Troubleshooting
  • Technical support
  • Help desk
  • Customer service
  • Networking
  • Hardware
  • Windows