Technical Service Engineer

Writing a great technical service engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own technical service engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the technical service engineer job you're after.

Resume samples

Lataya Kupferberg

lataya.kupferberg@gmail.com | (587) 626-0356 | Philadelphia, PA

Summary


I am a technical service engineer with 4+ years of experience. I have worked in various industries and sectors, including the oil and gas, mining, manufacturing, construction, and automotive industries. I have gained a wealth of knowledge and experience in my field, which has allowed me to provide excellent customer service and support. My strong communication skills enable me to effectively communicate with customers or clients to understand their needs or problems before providing them with solutions. In addition, my analytical skills allow me to quickly identify potential issues or problems before they occur. As a result of my dedication and commitment to excellence, I have been able to consistently deliver quality results that meet or exceed expectations

Experience


Technical Service Engineer at Lockheed Martin, PAMay 2022 - Present

  • Successfully installed 100+ complex systems in a timely and efficient manner.
  • Created innovative process improvements that increased productivity by 15%.
  • Trained and mentored junior technicians, resulting in a more cohesive team.
  • Reduced customer support calls by 20% through proactive system maintenance.
  • Wrote comprehensive technical manuals that improved understanding of product installation and use.

Technical Service Engineer II at Northrop Grumman, PASep 2018 - Apr 2022

  • Led a team of engineers in developing a new product, which increased sales by 25%.
  • Wrote and implemented 10 new technical service procedures, resulting in a 30% reduction in customer complaints.
  • Resolved 50 complex customer issues, saving the company an estimated $100,000 per year.
  • Trained 15 new Technical Service Engineers on best practices and company procedures.
  • Conducted root cause analysis on 100 returned products to identify design flaws or manufacturing defects.

Education


Associate of Science in Electrical Engineering at Pennsylvania State UniversityAug 2014 - May 2018

Some skills I've learned are reading and understanding blueprints, using various electrical testing equipment, and soldering.

Skills


  • Technical Service Engineer
  • Technical Support Engineer
  • Customer Service Engineer
  • Field Service Engineer
  • Network Services Engineer
  • Systems Administrator
  • 1. Active Directory 2. Group Policy 3. DNS 4. DHCP 5. Windows Server 2012 6. Exchange Server 2013 7. SharePoint

Marsia Glatz

marsia.glatz@gmail.com | (605) 042-5442 | Brookings, SD

Summary


A technical service engineer with over 4 years of experience. I have gained a strong reputation as an expert in my field, and have been able to work on projects of all sizes. My skills include problem solving, customer service, and product knowledge. I am also familiar with a variety of software programs and tools.

Experience


Technical Service Engineer at John Deere, SDJun 2022 - Present

  • Successfully installed and configured new servers for customer in record time, allowing them to avoid significant downtime.
  • Successfully troubleshot and resolved complex system issues for customers, often remotely.
  • Created custom scripts and tools to automate various tasks, resulting in increased efficiency.
  • Trained other engineers on best practices and procedures.
  • Provided Tier 3 support when needed.

Technical Service Engineer II at Case IH, SDJul 2018 - Apr 2022

  • Successfully installed and configured new software for 100+ users in 2 weeks.
  • Trained 50+ employees on the use of said software over a 3-day period.
  • Successfully led team of 5 technicians in resolving 200 customer complaints per month.
  • Researched, diagnosed, and resolved complex technical problems for customers via phone and email.
  • Created detailed documentation outlining procedures for installation and troubleshooting common issues.

Education


Associate of Science in Electrical Engineering at Black Hills State University, SDSep 2013 - May 2018

I've learned how to design, build, and test electrical circuits and systems.

Skills


  • Technical Service Engineer
  • Technical Support Engineer
  • Help Desk Analyst
  • Field Service Technician
  • Network Administrator
  • Systems Administrator
  • Desktop Support Technician