email@example.com | (477) 452-8799 | Chattanooga, TN
Technical Coordinator at General Motors, TNApr 2022 - Present
- Successfully led a team of 5 technicians in the installation of 100+ wireless access points across a 4-story building.
- Successfully completed training on new products and technologies, allowing for more efficient workflows and installations.
- Created custom scripts to automate tasks, saving the company an estimated 10 hours per week in man-hours.
- Successfully troubleshot and resolved over 200 customer tickets, with a satisfaction rating above 95%.
- Worked with vendors to procure necessary equipment at cost savings of 15% compared to previous year.
Technical Coordinator II at Ford, TNSep 2019 - Mar 2022
- Led a team of 4 technicians in resolving 50+ customer complaints per month.
- Implemented a new system for tracking technician productivity which led to an increase in efficiency by 15%.
- Trained 2 new technicians on company policies and procedures.
- Resolved escalated technical issues from customers.
- Maintained 98% satisfaction rating from customers surveyed.
Technical Coordinator I at Chrysler, TNSep 2015 - Aug 2019
- Led a team of 4 technicians in the installation and maintenance of over 200 network devices across 3 buildings.
- Implemented a new monitoring system which resulted in a 50% reduction in device downtime.
- Developed and implemented training program for new hires, reducing onboarding time by 30%.
- Coordinated with vendors to purchase and install $100,000 worth of updated networking equipment.
- Wrote SOPs for common network tasks, resulting in increased efficiency amongst the team.
Associate of Science in Information Technology at Middle Tennessee State University, TNAug 2010 - May 2015
I've learned how to use different programming languages, such as Java and Python, to create software applications.
- Technical coordination
- Technical support
- Technical documentation
- Technical analysis
- Technical writing
- Research and development
- Project management
firstname.lastname@example.org | (479) 313-9236 | Bowling Green, KY
Technical Coordinator at 3M, KYApr 2022 - Present
- Led a team of 4 technicians in the installation of 100+ wireless access points across 2 floors of a building.
- Monitored and maintained network equipment, including routers, switches, and firewalls for a fleet of 500+ vehicles.
- Configured and troubleshot issues with VPNs, VLANs, DHCP, DNS for 200+ users.
- Installed new server hardware and software upgrades according to company policy on schedule 95% of the time.
- Wrote custom scripts to automate various tasks such as user creation/deletion & report generation saving 10 hours per week.
- Created comprehensive documentation ( diagrams & procedures) for all aspects of the network & systems which improved issue resolution times by 30%.
Technical Coordinator II at Boeing, KYSep 2018 - Mar 2022
- Successfully completed training for 5 new software programs and coordinated implementation with team of 10.
- Successfully installed new hardware for 50 workstations across 3 buildings, on-time and under budget.
- Created comprehensive user manual for newly implemented CRM system, reducing support requests by 25%.
- Saved the company $4,000/month in licensing fees by negotiating bulk discounts with 4 different vendors.
- Wrote custom scripts to automate various tasks related to help desk ticketing system, saving 2 FTEs per month.
- Coordinated efforts between cross-functional teams during merger of two companies, ensuring no data was lost or corrupted.
Technical Coordinator I at Dupont, KYJul 2015 - Jul 2018
- Led a team of 4 technicians in the installation and maintenance of communication systems.
- Supervised the construction of 3 new cell sites.
- Installed 100 miles of fiber optic cable.
- Trained 10 new employees on company procedures and safety protocols.
- Completed all work orders within 48 hours, 95% of the time.
- Maintained an inventory of parts and equipment worth $100,000 with no loss or damage reported.
Associate of Science in Information Technology at University of Kentucky, Lexington, KYAug 2010 - May 2015
I've learned how to use computers and how to troubleshoot computer problems.
- Time Management
- Technical Writing
- Researching Skills
- Presentation Skills